Romeo's Sugar Free Bakery Reviews 3

They delivered me a cake (for my mums 60th birthday) with mouldy fruit on it. I’ve emailed them, tried to call them (no response) and left a message on Instagram which has now been deleted. The cake cost £50 delivered! Awful service. Do yourself a favour and avoid this place.

Are you looking for cakes that taste like wet sand, look like the poop emoji (💩) with some icing sloppily thrown on top, and garnished with some fruit? Then Romeo's Bakery is the place for you!

Like most people, I had the absolute worst experience with them! Blinded by false advertising on their website, I regret not reading reviews thoroughly before I placed an order. I was looking for a sugar-free cake for my wife's birthday, and I placed an order on their website following their instructions and letting them know about the delivery date, etc. in the order notes. Here are the details:

Order No: 1081145924
Order Date: 8th Aug 2021
Cake Size: 10"
Cake Type: Vegan Raspberry Gateaux
Cake Cost: £49.99
Delivery Cost: £25
Total Cost: £74.99
Order Notes: "Hi, Good afternoon! Hope all is well? I was desperately looking for sugar-free cakes, and I'm so glad to have found you. The cake is for my wife's birthday. Please see details below: Cake Size: 10", Cake Type: Vegan Raspberry Gateaux, Message on Cake: Happy Birthday xxx!, Delivery Date: 25th Aug 2021. Please call me on xxx should you have any questions. Thanks, Karan"

Having placed the order, I called them to confirm the details, and they said they have everything and I needn't worry.

On 25th Aug, I called them up to enquire about the delivery time. BTW, they hardly answer their phone, which in hindsight is perfectly in line with their excellent customer service! After like 30 attempts, when they finally answered their phone, they were clueless about my order but kept saying that if I've placed an order, I'll get it! I wasn't convinced and called them up an hour or so later, and lo and behold, they had no idea what the cake was or what the delivery address was! They said that they could only see the order number on their system and nothing else! So, frantically they said that they have the cake in stock and they will send it over. I had asked for a Vegan cake, but they didn't seem to have that, so I had to accept a regular cake (cost £44.99). They said they would refund the balance amount of £5, which of course they haven't!

Fantastic customer service continued when the cake arrived, and the delivery person called shouting that he can’t get out of the car as there’s no free parking space (which of course there were) and I have to go down to him to get the cake! After some kerfuffle, he came up and left the cake box at the door. When I opened the box, to my horror, the cake looked nothing like the pictures they have up on their website! I kid you not, it looked like the poop emoji (💩) with some icing sloppily thrown on top and garnished with some fruit! I was praying that it at least taste good, but no luck there either! It has the grainy texture of wet sand (it could be used to make sandcastles at the beach, and now that I think about it, maybe that's how they were able to stack it to look like the poop emoji), and taste like it too! One expects sugar-free cakes to taste just like sugared cakes, and having eaten at other places, I know that they do, especially when you're paying so much for them!

So save yourself the stress, frustration, horror, disappointment and heartache, and give this one a miss!

This company touts their sugar free products when in actual fact they use coconut sugar - which whilst having a slightly lower GI and fructose content is still decidedly SUGAR.

It is bad for your teeth, it raises your blood sugar and the only studies on coconut sugar have been by governments who are mass exporters of the product and on as few as 10 participants.

If you are happy to consume coconut sugar, having done your research into the number of disqualifications that it has a healthy product then this will be great place for you to avoid refined cane sugar - but it IS NOT SUGAR FREE and the American Diabetes Association recommends that it be treated the same as regular sugar.

My problem is that they are misleading customers which I feel is unfair at best.