Even though the first pair of shoes I ordered never arrived nothing to do with your company. The couriers fault.. your customer service was very helpful unlike the couriers customer service that still... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes are light and comfortable, but the delivery time was very long and tracking was not very helpful. I think they came from China, but no indication was given at the time I placed the order tha... See more
Company replied
Nice pictures in comparison to the shoes u get delivered. The only thing that I would do it change the steel to the colour black on the shoes I ordered because u can see the metal through the shoe an... See more
Company replied
fair pricing on products and even better on discounts. Honestly fantastic delivery times although a bit late from payments to processing delivery. All round very pleased with the shoes - early days ye... See more
Company replied
Company details
Written by the company
Besides safety, these aesthetically designed Safety Shoes and Safety Trainers also provide maximum comfort for your feet to wear all day long. These Steel Toe Cap Trainers for men and for women embedded with a cushioned foot-bed, combined with the breathable mesh lining, helps you to feel soft and comfortable.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +44 7487 4444 87
- info@ronashoes.com
- ronashoes.com
4.3
Excellent
6k reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Delivery took to long
23 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you for your feedback.
We’re sorry that the delivery took longer than expected. Occasionally, delays can occur due to the courier, and we are continuously working with our shipping partners to improve delivery times.
We appreciate your patience and your trust in Rona Shoes.
Kind regards
It’s very good quality.
27 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you for your feedback!
We’re pleased to hear that you’re happy with the quality of our shoes.
If you ever need any assistance, we’re always here to help.
Kind regards
Delivery
Delivery very slow to arrive.work boots v.good but delivery time is slow.
19 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you for your feedback.
We’re glad to hear that you’re happy with the quality of the work boots. We’re sorry that the delivery took longer than expected — occasional delays can occur due to the courier, but we’re continuously working with our partners to improve delivery times.
We appreciate your patience and your trust in Rona Shoes.
Kind regards
I wasn't sure buying off Instagram!
I wasn't sure buying off Instagram!
But the experience was great .
After a couple of returns due to size fitting issues all was resolved quickly and effectively.
The shoes are really comfy and suit my workload
Would highly recommend 👌
19 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you so much for sharing your experience!
We’re really glad to hear that even though you were initially unsure, everything was resolved quickly and effectively, and that the shoes are comfortable and well-suited to your workload.
Your recommendation truly means a lot to us, and we appreciate the trust you’ve placed in Rona Shoes.
Kind regards
Excellent service and quality boots
Excellent service and quality boots, stylish, comfortable and a reasonable price, would definitely recommend.
21 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the quality, comfort, style, and value of our boots. Your recommendation truly means a lot to us.
If you ever need assistance or have questions in the future, we’re always here to help.
Kind regards
Best work shoes ever
Best work shoes ever. Great, efficient service, good comms with updates.
18 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you consider them the best work shoes ever and that you were satisfied with our service and communication throughout the process.
Your support truly means a lot to us. If you ever need assistance in the future, we’re always here to help.
Kind regards
Excellent
Very quick delivery to Australia perfect fit 3rd time purchase
15 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you for your wonderful feedback!
We’re delighted to hear about the quick delivery to Australia, the perfect fit, and that this is already your third purchase — your continued trust means a lot to us.
If you ever need anything, we’re always here to help.
Kind regards
Reply from Rona Shoes
Dear Customer,
Thank you for your feedback!
We’re happy to hear that everything was very good and met your expectations.
If you ever need any assistance in the future, we’re always here to help.
Kind regards
They don't know their sizing but they'll make you pay to return even if its their mistake.
Ordering was quick and easy but the good stops there. I ordered a US 10 which is a UK 9. These shoes are made in European sizes and having worked in shoe retail for a few years in my teens I know a UK 9 to be an EU 43. They send me a 44 which is too big but they are sure 44 is a US 10. I ask them to use any search engine to see what corresponds to a US 10.
The site talks of "hassle free returns" so I tell them of their mistake and they refuse to let me return them to their NSW (Australia) warehouse and instead ask me to pay for shipping to the UK which is virtually the cost of the shoe.
Again their own sizing chart is incorrect and a US 10 = UK 9 = EU 43. Nothing has changed but they won't take accountability for their mistake and insist I have to pay $80 AUD or more to return them (hassle free of course).
Unprofessional and by the looks of other reviewers these are generic brand with a Rona shoes box and label stitched oj, then marked up massively when you can find them on Amazon for cheap.
Total waste of my time, I had to spend again elsewhere for a pair on a site that knew its size conversions. Avoid at all costs, they are crooks. Look up 7sultan (the owners) on UK companies house pages.
(Reply to their reply below...)
If they're made as an EU 43 then that is a universal standard for all shoes and the standard conversion is as mentioned above.
Regarding shipping its very misleading to use "hassle free shipping" on your site when its not only a lot of hassle but a lot of cost due to your own poor returns policy. I should have been sent the size I expected and am not at fault for your error.
Worst of all they pretend on here that I havent emailed them first to try and resolve the issue but they won't take responsibility or offer a shipping label for the mistake.
Avoid at all costs. If you're purchasing outside of the UK use a different company, and one that'll at least admit to an error when they get it wrong.
9 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve faced, and we understand how important accurate sizing and a smooth return process are.
Our size conversions are based on manufacturer specifications, and while we strive to keep our charts as accurate as possible, minor variations between regions (US/UK/EU) can occur depending on the last and internal fit of each model. That said, we take feedback like yours seriously and continually review our sizing information to improve clarity.
Regarding returns, our policy requires items to be returned to our designated return center. We understand that international return shipping costs can be inconvenient, and we’re actively working on improving regional solutions. If you haven’t already, we encourage you to contact us at info@ronashoes.com with your order details so our team can review your case individually and see how we can assist further.
We value transparency and customer satisfaction above all else, and we appreciate you raising these concerns so we can continue to improve.
Kind regards
Easy ordering and very straightforward…
Easy ordering and very straightforward delivery.
12 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you for your feedback!
We’re pleased to hear that you found the ordering process easy and the delivery straightforward.
If you ever need assistance, we’re always here to help.
Kind regards
Reply from Rona Shoes
Dear Customer,
Thank you for your great feedback!
We’re delighted to hear that you’re happy with the fit, comfort, and lightweight design of your shoes — that’s exactly what we strive for.
Wishing you many comfortable days ahead with your Rona Shoes.
Kind regards
Reply from Rona Shoes
Dear Customer,
Thank you for your kind feedback!
We’re delighted to hear that you find our shoes both fashionable and comfortable — that’s exactly the balance we aim for.
Enjoy your Rona Shoes, and feel free to reach out anytime if you need assistance.
Kind regards
Reply from Rona Shoes
Dear Customer,
We’re so happy to hear that you find our shoes amazingly comfortable — that’s exactly what we aim for every day!
Thank you for choosing Rona Shoes. Enjoy wearing them!
Kind regards,
The overall shoe is well made and…
The overall shoe is well made and attractive to look at. Very comfortable, good fit, no rubbing in certain spots on first wear. Lace up mechanism is great, so easy to do up and undo your shoes. Tentioning means you can get the perfect fit. Capped toe is great, wears just like a jogger shoe, wouldnt know there was a capped toe. Shoe material is sturdy.
1 December 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
What a fantastic review — thank you so much!
We’re delighted to hear that the comfort, design, and perfect fit truly met your expectations.
The quick-lace system and lightweight toe cap are features we’re especially proud of, so it’s great to know they are working well for you.
We wish you many safe and comfortable working days ahead!
If you ever need assistance, we’re always here to help.
Kind regards
I did before and happy to do again
19 November 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you so much for your kind words!
We truly appreciate your trust and are very happy to hear that you would choose us again.
If you ever need anything, we are always here to help.
Kind regards
Great quality and super easy to deal…
Great quality and super easy to deal with.
17 November 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
We’re really happy to hear that you’re satisfied with both the quality of our shoes and your experience with us. Your feedback motivates us to keep improving every step of the way.
If you ever need assistance or have any questions, we’re always here to help.
Kind regards
I’ve had these boots before and I…
I’ve had these boots before and I bought the same ones again absolute over the moon. bwould definitely recommend them.
7 November 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
We’re truly happy to hear that you chose our boots again and that you’re this satisfied with them. It means a lot to us to know that our products continue to meet your expectations.
If you ever need help with sizing, new models, or future orders, feel free to reach out — we’re always here to support you.
Kind regards
Reply from Rona Shoes
Dear Customer,
Thank you for your feedback. We’re sorry to hear that the delivery took longer than expected.
Shipping times can occasionally be affected by courier or customs delays, but we completely understand your frustration and are continuously working with our logistics partners to make deliveries faster and smoother.
We truly appreciate your patience and understanding.
Kind regards
Nice shoes!!!!
7 November 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you so much for your kind words! We’re really happy to hear that you like your Rona Shoes — your satisfaction means a lot to us.
Kind regards
Happy with purchase
Great looking shoes and very comfortable. Even came with an extra pair of laces. Thank you, very happy with this purchase!
3 November 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the look and comfort of your shoes — and that the extra pair of laces was a pleasant surprise.
Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon!
Kind regards
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