When I was unsure from the online options and asked a question on the helpline re adapters to fit my bars on a different vehicle the answer was clear and helpful. Then ordering and postage was straigh... See more
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Ordered a set of roof racks on a Sunday afternoon through the website. They were delivered midday the following Tuesday, fantastic turn around time. One very minor issue that was sorted within minut... See more
I emailed these guys on several occasions to make sure I was getting not only the right rack for my car but also 2x bike racks. Every time I received a prompt reply and when I finally placed and pai... See more
One of the best customer experiences I've had in years. The staff were extremely helpful and knowledgable, great advice form the best unit for my car type and year, post purchase email follow up to ch... See more
Company details
Written by the company
Your go to for roof boxes, roof racks and roof tents at the best prices online. Proudly NZ owned and shipping nationwide. We have roof racks to fit almost any car model with fantastic customer service available.
Contact info
6D Lodestar Place, 5032, Paraparaumu, New Zealand
- 0508 766 326
- info@roofbox.co.nz
- roofbox.co.nz
4.9
Excellent
208 reviews
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Excellent customer service
Excellent customer service. Bought a rack and box combo and drove over to pick it up as I live not too far away. Lovely lady had it all installed in about 40mins. Even tried to come up with a solution for the awkward placing of our fixing points. Chucked in some storage straps for free. Highly recommend roofbox.
18 March 2024
super fast delivery
super fast delivery, Repcos wanted to charge me 5x what i payed here and it was faster!
4 March 2024
For a family of 8
For a family of 8, the roof box was one of the best things we have invested in. We now have leg space throughout the whole vehicle while traveling near or far. The company was quick & easy to deal with, very very cheap & amazing quality. Top company 👌
Highly recommend roofbox
28 February 2024
No issues what so ever
The web site was easy to navigate and find what i wanted. The pricing was competitive and the product was delivered quickly
22 February 2024
The experience was very satisfying and…
The experience was very satisfying and the product looks wonderful. I haven't installed at yet. That will do today.
20 February 2024
Great website
Good prices, competitive with other sites and stores.
Easy to use website. Had a lot of trouble matching the roof rack I need with my vehicle on other sites. This one makes it really straightforward.
Everything was delivered super fast and in perfect shape.
28 September 2023
No issues with the product even though…
No issues with the product even though it is a different brand than ordered. However for items that show up as "in stock" it took two weeks for delivery. Order placed on the 5th of Feb and received them on the 19th.
When talking to the final courier company to find out the hold up they claimed to only have recieved them on the 16th being a Friday so had to wait through to the Monday.
Normal in stock products are next day or two at the most so not sure what the internal hold up is.
12 February 2024
Reply from The Roof Box Company
Hi Chris, thank you for taking the time to provide feedback. We do apologise for the delay in your order.
We always ship out orders the next business day and they usually arrive to customers within 2-4 days max. On the very rare occasion where we don't have an item in stock we let the customer know immediately and then have it ordered in and shipped asap to them. We do apologies for any inconvenience caused here.
Regarding the different brand name for your roof racks - for some models we ship out the Yakima version of the racks, even though they are advertised as Prorack on our website and in your order statement.
Yakima and Prorack are actually supplied by the same manufacturer, and the only difference is the brand name that appears on the product. In other words, the Yakima model you receive will be identical to the Prorack model you ordered.
You would have received another separate email after your order informing you on this situation but again we do apologise if there was any confusion here.
If you have any other questions then do please reach out. Kind regards - The Roofbox Company LTD
Staff were great and great product
Staff were very helpful sorted exactly what I needed, racks sent quickly, very happy with the product, Cheers
1 February 2024
Very happy with my purchase!
23 January 2024
Recommended
Good, helpful, found our product ont he website, then the staff took time to cal uss and speak to us about alternatives/options.
16 January 2024
The product appears good quality for…
The product appears good quality for what it is. I thought that that product would assist me in *lifting* the roof pod up to the ceiling, whereas it only assists in strapping it in position once it is there. That is reasonable, but makes it never a one person job and it would be good if the product information made that clear.
12 January 2024
Professional service
11 January 2024
Amazing customer service
Amazing customer service after I had an issue, that they sorted out for me.
3 January 2024
Good guidance on the website and quick…
Good guidance on the website and quick delivery times
26 December 2023
Friendly efficient service
Friendly efficient service, very happy with the products I have bought from Roofbox. Find them to be reasonably priced but still great quality.
2 January 2024
Pleased with the product and the price
Pleased with the product and the price. It did take quite a long time to arrive though.
27 December 2023
Looks great
Very quick delivery.
Even known the fitting kit was incorrect. It was soon corrected and sent out straight away.
Fitting instructions easy as and looks good.
20 December 2023
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