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Roof Giant Reviews 849

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TrustScore 4.5 out of 5

4.6

Roofing Supply Shop
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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their effectiveness and ease of installation. Many people appreciate the competitive pricing and the overall value received, often finding better deals than elsewhere. The delivery service is also consistently praised for its speed and efficiency, with many orders arriving on time or even earlier than expected. However, some customers also noted issues with delivery, such as items arriving later than the proposed date, or without prior notification. A few people reported receiving damaged goods, like scratched panels or sheets with holes, and some experienced difficulties with the courier service, including long delivery windows or unexpected curbside drop-offs.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising quick delivery times, some... See more

Product

Clients share positive opinions on product quality and value. Many reviewers found the products, such as... See more

Quality

People report positive experiences with quality, often praising the superb quality and good price of products... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and prompt... See more

Price

Customers consistently note positive experiences with price, often finding products to be very competitively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roof Giant have a great site, very easy to navigate. I quickly found what I needed (clear plastic corrugated sheeting). The price was better than I could source locally, with delivery guaranteed wi... See more

Company replied

Rated 5 out of 5 stars

I placed an order yesterday (Wednesday)for a roof repair kit , I had a really tight deadline and requested selected days that I would be home and stated I needed the items by Monday the latest. I spok... See more

Company replied

Rated 5 out of 5 stars

Delivery, despite the Cyber problems, was first class with no breakages. The fit of the replacement window compared to the original Velux was exact despite this being a centre hung version although th... See more

Company replied

Rated 5 out of 5 stars

Very quick, reasonable value. What I bought, for about £100 didn't feel like it was actually worth £100 but it was still cheaper than the competition hence 5 stars. (it was 50 very flimsy plastic tr... See more

Company replied

Company details

  1. #24 of 39 best companies in Roofing Supply Shop
  2. #75 of 109 best companies in Building Materials Supplier
  3. #14 of 19 best companies in Construction Material Wholesaler
  4. #70 of 125 best companies in DIY Store
  5. #22 of 39 best companies in Window supplier

Written by the company

Roof Giant Limited is an eCommerce Roofing supplier of a huge range of quality roofing products from major brands at competitive prices, delivered direct to your door. We pride ourselves on great customer service, we offer free technical advice from our established team to help and support you with your purchase. Our team have over 100 years’ experience combined within the roofing industry.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

849 reviews

5-star
4-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Excellent service

Excellent service

29 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 1 out of 5 stars

This company are the pits

This company are the pits, No customer service at all, do not answer calls or emails, have taken 4 weeks to pick up wrong coloured tiles, but instead of replacing with correct colour, you need to place a new order once you are refunded. Well 2 weeks later, still no refund, disgusting behaviour from a well known business, I would steer clear

29 September 2025
Unprompted review
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Reply from Roof Giant

Hi, I'm sorry to hear you've been having some issues with your order. If you can email me with your order number then I can look into this for you. Sales@roofgiant.com
Thanks,
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent communications

19 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 2 out of 5 stars

Poor support ….. Product great but as a first time user…

Product great but as a first time user I had a question. Tried to call several times no response…left a message for a call back as requested but no one did

10 September 2025
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Reply from Roof Giant

Hi, Sorry to hear you've had an issue speaking to us on the phone. If there's anything I can do to help please email me sales@roofgiant.com
Thanks, Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Ordering very easy to understand.

Ordering very easy to understand.
Delivery man extremely helpful.
I live on a narrow road so he could not access with the lorry but he brought the order down the lane manually.

19 September 2025
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Reply from Roof Giant

Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Great Company to deal with.

Very easy to order and delivery was prompt on stated delivery date. Best value I could find on the internet.
Well packed/protected product.

19 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Have used Roof Giant a couple of times…

Have used Roof Giant a couple of times now and would highly recommend always fast delivery thanks guys 👌

11 September 2025
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Reply from Roof Giant

Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Always easy to make an order and…

Always easy to make an order and delivery is very prompt, This is what is required when ordering online all running smoothly and promptly
109%

11 September 2025
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Reply from Roof Giant

Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Good price for insulated hatch with…

Good price for insulated hatch with loft ladder. Prompt delivery

10 September 2025
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Reply from Roof Giant

Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Great service

Item is as expected. quick dispatch. Thank you

10 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Very efficient service

Very efficient service, and reliable too.

12 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review - we hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Good value for money

Good value for money

10 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review - we hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Price and availability

Price and availability, delivery was a bit slow tho

3 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review - we hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 1 out of 5 stars

The item was left outside my front door…

The item was left outside my front door when we was out at work. I have been trying to rectify this with roofgiant to get a refund. I have had nothing so far

10 September 2025
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Reply from Roof Giant

Thank you for your feedback. We’re very sorry to hear about the delivery experience you had.

I can confirm your refund has been processed and details were sent to you on 12th September.

Apologies again, if you need any further help please email sales@roofgiant.com
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Rubber roofing

Great service excellent product
Definitely will use again

3 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review - we hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Had everything i needed and prompt…

Had everything i needed and prompt delivery excellent service.

10 September 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review - we hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support

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