Roofing Megastore Reviews 

On their web site the Roofing megastore shows 300 plus 5 star ratings. That has certainly not been my experience. The web site is slick bus sadly that is as far as it goes. I placed an order on 30 June with a promised delivery time of 2 to 4 weeks. I finally got my goods on 15 September delivered 60 miles from where I need it because they were incapable of delivering to site on a given day. Poor communication and a general lack of effort once they had my money.

Really awful. Customer services team are friendly and helpful when you call. But if you try to cancel an order or return, the service is atrocious. It's been over a week with no reply. Don't risk it.

£1000 material cost £350 to deliver. Delivery window was a month after ordering, which is already a lot. They've then delayed the delivery by a month, without telling me. The only way I found out was by ringing them multiple times to chase this up, each time being told "we'll get back to you" only to hear nothing. Now I have an estimated delivery window two months after I ordered, which isn't guaranteed; so my products still might not be here when they say. Obviously my client is annoyed and I'm out of pocket. Disgraceful service with rip-off costs.

Sent in drawings for a quote, I received a quote and paid for it, come delivery day I realised that they had only sent me rubber for half the roof, 1million emails and phone calls later they admitted it was short by half. I sent it back and then received the "correct quote" £250 more expensive . I paid and another week later received my order. They had incorrectly assumed the fall of the roof meaning there was not enough of the correct trims. After another million emails and phone calls and 6 weeks of wasted time, they email me saying no the 1 x 2.5m trim is correct for a 5m run?? Complete incompetence start to finish.

Prices are good but customer service is terrible. Don't answer the phone or respond to messages / emails. ALL WANTED TO DO WAS ADD AN EXTRA SHEET TO MY ORDER !!!!

Avoid. Zero communication.
Emails & chatbot conversations all ignored.
Really late delivery (STILL not here..2weeks late)
Hours waiting on the phone.
Avoid. Quick to take your money though.

Avoid at all costs...took our 9k then no interest in fixing the issues ,weve given them weeks to fix /solve/work with us & zero interest ... customer service horrendous, no reply untill we chased them numerous times ... no surprise there rating is 1 .... if there was a 0 I'd tick it ... save yourself time & money & go else where .

One Star – utterly disgraceful service, avoid at all costs

I placed an order with Roofing Megastore on 3rd May, with a promised delivery date of 30th May. That date came and went without a single update or explanation. After chasing them multiple times, I requested a refund—quite reasonably, given they'd failed to deliver.

Instead of processing the refund, they ignored my request entirely and told me they'd deliver the product by 24th June. Against my better judgement, I gave them the benefit of the doubt. Yet again, nothing arrived.

So here I am, nearly two months on, still without the product, without a refund, and with absolutely no faith left in this company. Communication is a joke—emails are ignored, calls are met with vague platitudes, and no one takes ownership of anything. It’s as if once they’ve taken your money, you no longer exist.

This experience has been an expensive, frustrating, and time-wasting disaster. Roofing Megastore has shown a complete disregard for basic customer service, contractual responsibility, and common decency. I wouldn’t recommend them to my worst enemy.

If you value your time, money, and sanity—do not order from this company.

Placed an order for some Poly sheeting, 2 weeks later no update on the delivery so I cancelled the order and asked for a refund. It's now 3/6/25 and no sign of my refund

I recently purchased Classic Bond - EPDM flat roof kit. All the bits were there, the installation is not difficult. There are helpful video guides to remove any uncertainty. I have a high confidence this is going to work.

In short, I would do this again, I previously thought flat roofs were a disaster, not any more!

Like all these drop-ship type businesses once the product leaves their hands they don't care about it. Their 'proforma' email seems to talk about 'current' strains on delivery networks and estimates the delivery pushing the delivery to piss poor delivery companies who go NOWHERE without a full load. dont expect sparkling performance

Wouldn’t recommend this company to any one poor service long delays promised delivery one day. Makes calls to check will be here. Then u get email at 4.59 say won’t be coming, finally received it today and all smashed and trims all unusable, can’t get though to anyone as ignore u stay away!

Very bad product we cannot use tham
And are charging me to return
Do not buy wooden roof tiles from here u will not get what u fink your buying
Very bad 👎 😕

Ordered some roofing sheets came on the Monday I was working all week when I opened them on Saturday they were damaged so I tried emailing them a few times never got back then when they did get back they said that I’d left it too late and they couldn’t do nothing about it

Crazy standard postage prices for small items. Cost more than the goods themselves! £20 wanted for a few spacer pads.

Much cheaper options elsewhere with suppliers who do not need to make massive profit on the postage they charge, at the expense of the customer

I wouldn't bother, there are plenty of other companies out there that actually care about customer service.
I rang for some technical information just prior to placing an online order and the woman at the end of the phone was immediately rude and offensive about something entirely different to what I had called about.
I ended the call feeing very angry about the way I was treated, following that I tried to speak to someone via email about the experience and they only focused on the same thing the first person, probably the same person that was rude to me. Totally unprofessional.
Just take a look at all of the other poor reviews, that tells you enough.

I paid for a product online. I received a email the next morning from them asking for more money for delivery because of a so called glitch online!!! When I refused to pay more I was told that my order will be cancelled. I asked for a refund and 10 days later have received nothing not only that I've been ignored when I've emailed them. The worst customer service I've ever seen. I would highly recommend keeping far away from this company!!!!

The worst customer service I have ever experienced.
We were given 5 separate delivery days and having read the small print if you aren't in you pay for further deliveries so better make sure you are. 3 days annual leave wasted and a day unpaid to the cost of £180 and it still hadn't arrived. 4 emails sent, all ignored!
The company process and lack of communication has left us out of pocket and we have been told as a 'good will gesture' we can have a refund on the delivery cost. All the additional costs are our problem. I get the problem doesn't necessarily lie with roofing megastore but the lack of communication/false information and outright ignoring emails which led to the loss of earning is their fault!
Plenty more companies can provide the same product with a better service! AVOID!

Ordered roof insulation and was given a date. Nothing turned up and no phone call, Said they'd try to ring but got no answer, but failed to leave a message for us to get in touch. Hung on the phone for nearly forty minutes listening to how efficient they are repeated over and over. Insulation turned up a week after the delivery date and was delivered kerbside. I unpacked it quickly but the driver refused to take the pallet back. Never use them again!

Absolutely avoid !!

Ordered from these cowboys , told in stock on the phone , paid for them only to get a email days after to say out of stock for another 10 days but arrived another week after delivery date .
I needed for a job and realy messed me up .
When arrived one of the pieces was damaged , I bought elsewhere to finish the job ..A very stressful experience .

1 star is the lowest I can go on here !