Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolv... See more
Company replied
My controller for my skylight window had been ruined by corroded batteries. I telephoned the company and ordered a new controller which arrived sooner than expected. For the life of me I was unable to... See more
Company replied
Very helpful and a great service. Helped me identify the exact part I needed, only low in value on an older Fakro roof window but provided great service when other companies would likely not. Will us... See more
Company replied
Company details
- #180 of 243 best companies in Home improvement shop
- #8 of 9 best companies in Ladder Supplier
- #28 of 40 best companies in Roofing Supply Shop
- #26 of 39 best companies in Window supplier
Written by the company
We supply roof windows, skylights, loft ladders and many more!
Contact info
Hearthcote Road, DE11 9DW, Swadlincote, United Kingdom
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4.5
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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We had lots of help start to install…
We had lots of help start to install very good service very good product this is our second ladder 🪜 from yourselves Definitely use you again and recommend service brilliant
3 November 2023
Reply from RW4Y
Thankyou for the lovely review! We're glad our products are what you are looking for!
What you hope for.
Clear guidance as to the flashing required, reasonable price, prompt delivery.
2 November 2023
Reply from RW4Y
Hi Mark, I'm glad our team could help you efficiently! Thanks for the review.
Excellent communication and delivery.
16 October 2023
Reply from RW4Y
Hi Kathryn, thank you for the great review!
Good communication
Good communication, person checked our requirements with site visit. Correct goods arrived in good condition on time
27 October 2023
Reply from RW4Y
Thankyou for the review! And we're glad the goods are just what you needed :)
Very helpful.
I couldn't find one of the items that I wanted on the web page so phoned up and spoke to a very helpful lady. She set up a personalised basket and added the items for me. She even phoned me back the next morning to say that the items were actually in stock and had been dispatched. Very helpful. Thankyou.
23 October 2023
Reply from RW4Y
Hi Gary, I'm glad the sales team were able to help and improve your experience with us! Thankyou for the lovely review.
Items came in good time and good…
Items came in good time and good condition.
Fitted correctly. Loft ladder,now in use.
Thank you for your swift delivery.
23 October 2023
Reply from RW4Y
Amazing news James! Thankyou for the lovely review.
Reply from RW4Y
Thank you for the lovely review!
Reply from RW4Y
Thanks for the great review!
Excellent service all round.
Excellent service all round. Special thanks to Abigail Grice, the Customer Service Advisor at FAKRO who sorted out all my enquiries very efficiently. Also, the delivery by Palletways which was very efficient with a very helpful driver.
28 September 2023
Reply from RW4Y
Thanks for the great review John, i'll make sure this gets back to Abi!
Excellent Service and Product
Easy to order, delivered in the time frame promised and goods as described. Excellent product and excellent service. Thankyou
14 October 2023
Reply from RW4Y
Thank you Mark, we're glad everything was what you needed!
Great experience
From researching the product , to speaking to the knowledgeable rep and then placing my order , everything was 10/10 , delivery was quick and the product was perfect .
Would highly recommend.
4 October 2023
Reply from RW4Y
Glad you had a great experience, Patrick and thankyou for the lovely review!
Easy to order and extremely quick…
Easy to order and extremely quick delivery good quality blinds
20 September 2023
Reply from RW4Y
Thanks for the great review Ken!
When will it be delivered ? ..
20 days until delivery they said ... 52 days and counting and no delivery despite up-front payment in full !
22 September 2023
Reply from RW4Y
Hi Alan, due to this being a spare part order, they are manufactured to order and sometimes carry a longer lead time than advised. Your part arrived from manufacturing yesterday and will be dispatched today from us.
Happy with the product and the speed of…
Happy with the product and the speed of delivery.
I just wish Fakro in the UK was carrying some of the product line they have in Europe.
2 October 2023
Reply from RW4Y
Hi Philippe, thank you for the great review! We are working on extending our product range, what product would you like to see us carry?
The quality of the window is excellent
The quality of the window is excellent. The customer services are extremely helpful. I would fully recommend this company for roof windows
13 September 2023
Reply from RW4Y
Thankyou Gill for the lovely review!
Ordered 3 windows and flashing
Ordered 3 windows and flashing , everything damaged, the customer service team kind and responsive, however I don’t feel the manufacturing team had any empathy my new order is ridiculously long and no feeling they are prioritising, subsequently my builders have found other works , this is due to no definitive date for new order given
26 September 2023
Reply from RW4Y
Hi Wigan, your replacement order is due to be dispatched today. We gave you an update date on the 25/10/23.
Very poor after sales
I had an email conversation that took days due to late responses. Now I have to wait an unspecified time for the part that was damaged and is not covered under warranty. As it’s impossible to prove either way I have no leg to stand on
14 September 2023
Reply from RW4Y
Hi Dean, our sales emails are up to a 48-hour turn around on enquiries during busy periods, and the emails in question were replied to within this time frame. This also took longer due to multiple questions to ensure the right part was sent out to you and no more time would be wasted.
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