Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolv... See more
Company replied
My controller for my skylight window had been ruined by corroded batteries. I telephoned the company and ordered a new controller which arrived sooner than expected. For the life of me I was unable to... See more
Company replied
Very helpful and a great service. Helped me identify the exact part I needed, only low in value on an older Fakro roof window but provided great service when other companies would likely not. Will us... See more
Company replied
Company details
- #180 of 243 best companies in Home improvement shop
- #9 of 9 best companies in Ladder Supplier
- #28 of 40 best companies in Roofing Supply Shop
- #26 of 39 best companies in Window supplier
Written by the company
We supply roof windows, skylights, loft ladders and many more!
Contact info
Hearthcote Road, DE11 9DW, Swadlincote, United Kingdom
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4.5
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responded very quickly to my query over…
Responded very quickly to my query over missing window bits and all solved as soon as was possible.
5 March 2025
Reply from RW4Y
We're glad we were able to sort out your query. Thank you for the great review!
Thank you Claire
Fantastic company to deal with, Claire was so helpful with my endless queries. Would definitely recommend and use again. Windows arrived quickly and we're really pleased with the finished look.
1 March 2025
Reply from RW4Y
Hi Iona, thank you for the lovely review. We'll let Claire know what a great job she is doing!
Product arrived in good condition
Product arrived in good condition. Not easy to install but manageable. Looks good once installed.
13 March 2025
Reply from RW4Y
Hi Alan, thanks for the great review. Hopefully, it was easy to find someone to help you install it!
Tony was super helpful
Tony was super helpful, responsive, on time and most importantly sorted out our doors.
27 February 2025
Reply from RW4Y
Thanks for the great review!
Prompt delivery service and good…
Prompt delivery service and good product, straight forward installation.
20 February 2025
Reply from RW4Y
Thanks Phil for the great review!
Products good, Customer Service very disappointing
Products are good - our windows and blinds are fifteen years old now, and we have just had the first need to repair a blind.
However, very disappointed with Fakro Customer Service, a real "Computer says No" attitude - flat refusal to engage with us on either repair or replacement unless we could produce the blind's serial number and, despite thorough examination of the blind, we could not (we recall now there were some adhesive paper labels which came off after several years in the sunshine and which we did not keep).
We were subsequently able quite easily though to identify a replacement blind on Fakro's linked blind vendor partner's website - quite why Fakro's Customer Service couldn't/ wouldn't help us with that is a mystery.
It's a real shame that we will never know whether our original blind could have been repaired, which we would have preferred given the pattern is no longer available, so we now do not have a matching set in the room.
Also, it is a waste if we've had to throw the existing blind away, if it could have been repaired.
8 April 2025
Unprompted review
Quick response regarding my order
Quick response regarding my order, regular contact via e.mail with updates to ensure my order was ongoing, very helpful with my queries, order arrived as advised in the correct time frame.
18 February 2025
Reply from RW4Y
Hi Susan, thanks for the 5-star review. We're glad our customer service team is helpful and efficient.
Great
Great, accurate samples, and exactly the product fit needed. Swift delivery and good updates.
18 February 2025
Reply from RW4Y
Thanks for the great review!
A 40 day delivery!!
Having ordered the replacement seals at the end of January they finally arrived 40 days later and not within the 20 days originally quoted which was disappointing.
30 January 2025
Reply from RW4Y
Hi Peter, we're really sorry about this experience with us. This was delivered in 27 working days which is unfortunately over the 20 days we advise, this is down to all parts being manufactured to order.
We are extremely sorry for the delay and tried to keep you updated regularly but we understand the frustration around this. Apologies again and hopefully when you order from us we can rectify this for you.
Reply from RW4Y
Thanks, Max for the great review!
Easy to order and quick delivery.
6 January 2025
Reply from RW4Y
Hi Ali, thanks for the great review :)
Great company to deal with
Great company to deal with. Best value, speedy delivery all round top service
9 January 2025
Reply from RW4Y
Hi Steven, thanks for the great review!
Reply from RW4Y
Hi David, thank you for the great review.
RW4Y has eneacted the order so far…
RW4Y has eneacted the order so far perfectly. The only comment one can make is that the transport company did not as they had said phone or text with a time slot unlike every other transport company whom can give you a 1 or 2 hour window. Luckily we were available at time it arrived.
22 November 2024
Reply from RW4Y
Hi, thank you for the great feedback. In regards to the delivery company not alerting you, this definitely does seem strange as they should contact you before. I will flag this with them.
Reply from RW4Y
Thank you Heather for the great feedback.
Realistic re delivery time
Realistic re delivery time. Kept me informed re delivery.
23 November 2024
Reply from RW4Y
Thanks Janet for the great review.
Reply from RW4Y
Thanks Sarah for the lovely review. Glad we were able to help.
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