I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in... See more
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See what reviewers are saying
Roomgo CS, Is very helpful with kind understanding and assistance given when I had tenant issues. They extand my premium account for some extra days which I'm very grateful. My reason is tenant not w... See more
Company replied
Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way... See more
Company replied
The website is easy to navigate, with many good leads receive at basic, once you upgrade to contact , you should get result, this site is good for all your property letting needs short term and long... See more
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Company details
Written by the company
Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.
Contact info
Acre House, 11/15 William Road, NW1 3ER, London, United Kingdom
- contact@roomgo.co.uk
- roomgo.co.uk
4.0
Great
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Good customer service
I had a bit of an issue with the premium membership but this got resolved with the very friendly customer service representative I spoke to.
25 March 2021
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
Customer satisfaction is our highest priority and we work very hard to ensure all our members are fully satisfied.
Ross, we are extremely happy to hear that our customer service representative was able to assist you and resolve the issue.
If you have any query, please feel free to contact us at team@roomgo.co.uk and our customer service team would be more than happy to assist you again.
The Roomgo Team
Hardly any inquiries
Hardly any inquiries for this lovely spacious room at a very decent price, room taken tho now, thanx to SpareRoom.com as always.
22 March 2021
Unprompted review
Reply from Roomgo UK
Thank you for sharing your experience with us, Gee.
We are extremely sorry to hear that you were not able to rent your room through our site.
We hope you will give us another chance and use our service again in the future; and we will definitely make sure you get a better experience with us!
Thank you again for your feedback.
The Roomgo Team
team@roomgo.co.uk
Completely it useless !!
Completely it useless !!! Received several emails for offers who don't match my criteria . Just stuffed up my mailbox 😠
21 March 2021
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
We are very sorry to hear that you received emails for offers that do not meet your requirements.
The daily alerts we sent you are the newest ads that we wouldn't want you to miss out ! They are based on the information you have set on your advert: the rent price and general search location. They are not based on your Ad's description or the other advertiser's criteria.
Vanessa, we send you these daily updates to help you with your search. Nevertheless, if you prefer looking at the new results directly on your Search Page, you can opt out of our mailing list from your accounts settings.
Please reach out to us at team@roomgo.co.uk if you need further assistance.
The Roomgo CS Team
Reply from Roomgo UK
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with our service.
Kindly note that some users do not log in regularly to check their messages and this may be the reason why you have not heard from them yet. Be assured, however, that we're doing everything possible to ensure members are constantly reminded to be more active on the website and reply to messages.
We would be very happy to assist you in your search. Please contact us at team@roomgo.co.uk and our customer service team would gladly help you further and ensure you have a better experience with us !
We are looking forward to hearing from you.
The Roomgo Team
It turns out that you can only contact…
It turns out that you can only contact rooms for rent by paying for premium access.
So useless and exploitative in my opinion.
15 March 2021
Unprompted review
Reply from Roomgo UK
Thank you for your review.
We're disheartened to hear you've had a negative experience on the website.
As a basic member, you can contact other basic members by sending an ' interest message'. This is an automated message advising another user that you are interested in their ad and would like to get in touch.
You can also contact premium members by either sending them a customised message or contacting them via phone if they have added their contact number.
The Premium membership is only an additional feature for those who would like to speed up their search process. It is definitely not mandatory.
We hope we were able to clear up any confusion.
The Roomgo Team.
team@roomgo.co.uk
Meh/OK
Provides potential flat mates (for a fee) and I had no one message me regarding the property, despite the fact that the same property was getting lots of attention on other housing sites. Don’t think this is a great website for advertising your house and quite an outdated website.
6 March 2021
Unprompted review
Reply from Roomgo UK
Thank you for your review, Yasmin.
We are very sorry to hear that you’ve had no messages regarding your property.
Yasmin, we would be very happy to assist you in your search. Please contact us at team@roomgo.co.uk and our Customer Service Team would gladly help you further and provide you with some useful tips on how to make your ad stand out and find a tenant quicker.
We hope to hear from you soon.
The Roomgo Team
Full of fake ads
This site is unfortunately full of scammers posting fake ads, be careful.
4 March 2021
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
Our members’ safety is something we take incredibly seriously. As we are a classified platform, the content of the website is constantly reviewed by a dedicated team of moderators.
The moderation process is a key element of our business and we have an international team of moderators who work 24/7 to ensure that the website is always safe for you.
When using any online platform there is always a risk of running into a suspicious user who may try to target you as a victim.
For this reason, we have provided the flag option to our users to report any suspicious ad. This way our moderation team will review their account and take necessary action immediately.
You can also contact us at team@roomgo.co.uk to report any suspicious account and we will be happy to verify it it for you.
The Roomgo Team.
Many people registered here but nobody…
Many people registered here but nobody responds to those interested, it is a non-normal page, I have used this page for three years and I never managed to contact anyone for my rooms, thank you.
24 February 2021
Unprompted review
Reply from Roomgo UK
Thank you for sharing your experience with us, Ruben.
We are very sorry to hear the service was not as expected and you were not able to find what you were looking for this time around.
Please note some users do not log in regularly to check their messages and this may be the reason why you have not heard from them. However, we always advise our members to keep being proactive in their search as this is key to finding a room tenant on Roomgo.
Ruben, kindly reach out to us at team@roomgo.co.uk and our customer service team would be more than happy to provide you with some helpful tips to be successful in your search.
Best wishes,
The RoomGo Team
Not sure if this website is legit
Not sure if this website is legit, I paid £17.99 for premium and not one message and only two views. Most of the people have no photos, not sure if they are real. The send interest doesn’t seem to do anything or get much response. Much more engagement on apps like spare room and Badi.
17 February 2021
Unprompted review
Reply from Roomgo UK
We're sorry to hear of your less than satisfactory experience on our site.
We would like to inform you that Roomgo has created over 5 millions rooms rentals worldwide since 1999. We take pride in providing the best quality of service and we are very sorry we’ve have failed to meet your expectations.
Please reach out to us at team@roomgo.co.uk and our customer service team would be more than happy to assist you further and provide you with some useful tips on how to be successful in your search.
We hope to hear from you soon.
The Roomgo CS Team.
Too expensive to become a member when…
Too expensive to become a member when other websites are either free or charge a small fee.
No messages or communication at all, therefore no viewings.
I found my tenant through gumtree.
13 February 2021
Unprompted review
Reply from Roomgo UK
Thank you for sharing your review with us.
We work hard to keep our prices affordable and suitable to all budgets, and we really regret to hear that you find our service too expensive.
Please note that the Premium membership is only an additional feature and free communication is actually available for Basic members.
Indeed, Basic members can send customized messages to Premium members, and interest messages to other Basic members to inform them that they are interested in their ad.
We hope this would help clear up any confusion.
Thank you again for your feedback, Sherry.
The Roomgo CS Team
team@roomgo.co.uk
ACCESS TO POTENTIAL TENANTS FOR MORE MONEY!!
So many years using this website, but, declining with each year. Feel the value for money is no longer there. I pay to advertise my accommodation, but, this does not include being able to actually message any interested parties ... need to ‘Upgrade’ for that!!!! Has to be at least 10 years of using this site, under various names and feel I get less service for more money!
8 February 2021
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
We are constantly working to improve our quality of service and we are disheartened to hear that you had a less than excellent experience on our site.
Francess, we would like to inform you that the Premium membership does include unlimited contact with all the members on the website.
Please reach out to us at team@roomgo.co.uk and our customer service team would be more than happy to assist you and explain our Premium membership features.
We hope to hear from you soon.
The Roomgo CS Team
It's OK, another website to search for a room
I joined with a free account to search for a room in Brighton. The most of the room aren't what I'm looking for. Some user contacted me to offer their rooms (according with the preference I choose). Finally I found a room in other website, but in this one I receive some personal offerts. It's OK for me.
22 January 2021
Unprompted review
Reply from Roomgo UK
Many thanks for reviewing us!
We are very happy to hear that you are satisfied with your experience on our site.
Please do not hesitate to reach out to us should you have any query.
The Roomgo CS Team.
team@roomgo.co.uk
A complete waste of money
A complete waste of money. This didn't work for me at all. When I contacted Roomgo they didn't reply.
20 January 2021
Unprompted review
Reply from Roomgo UK
We're sorry to hear you had a bad experience on the website.
We understand how frustrating this can be and we sincerely apologise for any inconvenience caused.
We have a dedicated Customer Service team that is available 7/7 to help you with any queries you may have. We can also assure you that all our customers' emails and requests are treated within 24 hours.
Wren, we would like to look into this further and be able to assist you. We would be very grateful if you could contact us at team@roomgo.co.uk.
We hope to hear from you soon.
The Roomgo CS Team
Wasting of money
19 January 2021
Unprompted review
Reply from Roomgo UK
Thank you for sharing your feedback.
We are extremely sorry that your experience didn’t quite match your expectations.
We would greatly appreciate it if you could provide more information on your experience. Please feel free to contact us at team@roomgo.co.uk with any further suggestions, concerns or comments you wish to share.
The Roomgo CS Team.
I did't find this site any useful at…
I did't find this site any useful at all. I understand the Covid-19 has hit rental market a lot, what I don't understand is why is so expensive to advertise here to contact someone.
Lower the price on these tough times and we will come come back to advertise our Rooms/Flat/House.
Gumtree is totally Free to advertise and contact.
SpareRoom charges but is cheaper so I decided to pay SpareRoom £19.99 for 28 days and within 7 days I found someone. Then I froze the Advertisement and next time I can use again these 21 days left.
is a paid service to contact but not that expensive and still can use remaining days.
19 January 2021
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
We are disheartened to hear that our site was not very helpful and hope you will accept our sincerest apologies.
Dino, you might find that we are more expensive than our competitors, but our prices go in accordance with the high-quality service we provide and the value we bring to our customers.
It is important to us that our customers are more than satisfied and we would like the opportunity to make things right. Kindly reach out to us at team@roomgo.co.uk.
The Roomgo CS Team.
It was a mistake to use this website
It was a mistake to use this website. More expensive than others and there is hardly no demand inside. Pointless
12 January 2021
Unprompted review
Reply from Roomgo UK
Thank you for your feedback Mike.
We are sorry to hear that you are less than satisfied with our website.
Please be aware that the lack of demands is not only an issue on our website. Indeed, the Covid-19 outbreak has badly impacted the rental market and has caused worldwide rental demand to drop exceptionally.
With regards to our prices, we would like to inform you that we‘ve been working very hard to provide a high level of service and our prices go according to the value we provide.
That being said, we care about our members more than anything else; and for this reason, we have carefully thought through our memberships’ prices to suit all budgets.
Kindly get in touch with our Customer Service to assist your further. You can always reach us at team@roomgo.co.uk .
We are looking forward to hearing back from you and making things right this time!
Pointless website unless you pay the…
Pointless website unless you pay the over priced premium upgrade thing, which is more expensive than other websites... and lucky I didn't after looking at the rest of the reviews.
*Edit*
No one is on premium, so if you do find anyone who is you can expect that everyone using the platform will be contacting them. Premium is the only way this is useful, which is overpriced. Showing interest basically leaves you with nothing to show as two basic members can't speak with one another. It is still a very flawed system they have here and need to review it if they want people to have a decent user experience. One very poor business model.
11 January 2021
Unprompted review
Reply from Roomgo UK
Thank you for taking the time to share your review.
Let us start by expanding our sincerest apologies for the poor experience you’ve had on our website.
Please be informed that the Premium membership is not required to use our website. Indeed, a large number of members use Roomgo for free and without subscribing to our membership.
Basic members can create an account, post their ad and view all the ads on the website. Moreover, they also have unlimited contact with Premium members and can send interest messages to other basic members.
The Premium membership is only an additional feature for those who would like to speed up their search process.
Please get in touch with our customer service team at team@roomgo.co.uk and we would be more than glad to assist you further.
The Roomgo CS Team
did not find a tenant on Roomgo
did not find a tenant on Roomgo
found that there was fewer people on this site than ever
fill the room else where
the service has gone down hill
6 January 2021
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
We really regret to hear that you did not find a tenant on our site, and we are very sorry for this.
Indeed, we have not been getting many new registrations since the start of the Coronavirus pandemic. As you are aware, Covid-19 has badly impacted the rental market and quarantine restrictions have made potential tenants, and especially international students, very uncertain about moving out.
Please reach out to us at team@roomgo.co.uk and our customer service team would gladly assist you and provide you with some useful tips to be successful in your search.
We are looking forward to hearing from you.
The Roomgo CS Team
Good site and service
Good site and service. Better than Spareroom, for service and quality. Will use again, and recommend to other landlords.
23 December 2020
Unprompted review
Reply from Roomgo UK
Thank you for taking the time to write a review, Terry.
It is great to hear that we were able to provide you with the good experience we strive to provide all our customers.
Should you have any questions or need any assistance on the website, please do not hesitate to contact us.
The Roomgo CS Team.
team@roomgo.co.uk
🌟🌟🌟🌟🌟.....
20 December 2020
Unprompted review
Reply from Roomgo UK
Thank you for the 5-stars review. We are very grateful for it!
Please do not hesitate to contact us at team@roomgo.co.uk if you need any assistance on the website.
Thank you again for your great review.
The Roomgo CS Team.
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