RoomPlaza Reviews 53

There were so many things wrong with their service. Here are few of them

1. The rental contract they gave us was faulty and I was not able to register with the municipality due to it. Despite attempts to get them to fix the contract they didn't do it until 6 months later.

2. Still haven't got the deposit back 12 months after ending the contract.

3. The house where the apartment is in was under construction, which they claim they didn't know about. The apartment was on the top floor (3rd floor) but when I moved in there was construction underway where there was being added another floor above us. Due to this there was constant and loud drilling and construction noise from 8am to 6pm every single day, measured at 80-90dB. This was during Covid when everyone was studying/working remotely from home which made working from home unbearable.

4. Due to the construction above there were MAJOR water leaks in the apartment from the ceiling. Black mold had formed in the apartment due to leaks and water was streaming out of lightbulbs/electrical systems.

6. Despite all of this I was not able to terminate the rental contract and despite many calls and emails to RoomPlaza they didn't help us at all.

7. This company circumvents Dutch rental laws by renting out fully furnished rooms, with cleaning services to expats and international students. These type of contracts do not fall under general Dutch rental protections, so I was not able to terminate my contract with them

Top service! Roomplaza helped me get an amazing room. They were very kind and reponded quickly to all of my questions. Would recommend to everyone!

Great experience! Nice and kind staff. They are very helpful!

"Robert was super helpful to us and I cannot thank him enough. Also besides being helpful he is also kind and friendly and this creates a good relationship. Thank you."

I have wrote this review on 25.02.2022 right after me and my flatmate found a flat from RoomPlaza and our contact person was Robert. After 3 months from this message we have notified by RoomPlaza that the landlord (we don't know if he/she is even a real person) didn't want to extend the contract even though they mentioned this to us as a regular thing. So we went homeless because of RoomPlaza. They didn't give us any reason why they are taking out two students from TU Delft and when we asked them the reason Robert said the landlord may renovate the place however the place was renovated 2 months back. So me and my flatmate hated the experience with RoomPlaza, disgusted actually. I cannot recommend you this company by any means. (They gave us back our deposits 3 months later after we moved out) I don't know how they work there but I think there are papers flying everywhere. I can write even more but as long as I write I keep getting angry.

Good apartment, good location for a good price. I would recommend Roomplaza.

Their customer service is great! Also, my apartment was exactly what I was expecting from the pictures on their website. I am very happy I rented with them.

My move into a new apartment went quickly and smoothly, thanks to RoomPlaza. I received friendly and helpful customer service every time.

Roomplaza is the go to rental company when you are looking for a trustworthy and professional company with client oriented personalised services! The team is always willing and ready to advise you or to help you out. Great team with even greater accommodations (on good locations for a decent price!) and great services! Thanks to the Roomplaza team!

I had the opportunity to talk to Robert, who was super friendly and managed to help me in every way possible. I couldn't have wished for a better experience!

Perfect in communication and very helpful!

Roomplaza unfortunately turned out to be mostly a disappointment in the retrospect.
Starting with a mandatory payment to be able to use the website at all to completely false information regarding the house. Allegedly, you can only prove yourself as a group with the exact number of rooms in the ad. As it turned out after laborious contact in our house, 2 of 5 beds were already occupied (this was NOT visible on the website), so that all requests with 5 people were not answered at all. My two friends and I finally got the remaining 3 rooms. To say something positive: The rooms and the houses are really furnished as shown in the photos. However, that was it already. No one showed you around when you moved in, my room was exceptionally dirty (even though everyone has to pay an outrageously high cleaning fee when they move out) and the rental price randomly increased from 475€ to 550€ shortly before we moved in. Throughout the year we had several small problems, such as no working heating and hot water for about 2 weeks and no wifi for 3 weeks. Everything was unfortunately always processed and fixed only after several mails and calls. The crown was put on the whole by the lack of any information that we have to take care of an electricity and gas provider and thus in the end a high additional payment and a disproportionately expensive provider had to choose. Moreover, the repayment of the deposit took more than 3 months and many desperate emails.
To all future tenants. Take screenshots of the advertisements and the alleged services offered and consider renting somewhere else if in doubt.

I stayed for 6 months in a Roomplaza apartment in 2017. Big regret.

For many months, we had builders coming and going from our apartment without knocking on our door, apparently to repair our balcony (we were not aware of this before we moved in). Roomplaza provided no understanding for our concerns.

They also made it extremely difficult to terminate our contract, claiming that either all tenants moved out or we all stayed. The difficulties they gave us regarding our deposit was so frustrating I had to ask the juridisch loket for advice.

The price of the apartment, compared to other student housing and apartments in the area, was ridiculously expensive.

They prey on young, vulnerable international students and treat them without respect or decency. Trap them into an expensive contract then provide no repair support. Hold on to their deposits for as long as possible.

I stayed in one of their appartments a few years ago. It was dirty and infected with mice, and when we called to complain about having to live with rodents, they told us that it was normal in houses in the Netherlands.

The landlord came once to fix it by covering possible holes in the walls and floors but he left without even getting started, and he never came back.

I could write an essay about my experience, but I will only say that their target audience is quite vulnerable, young, foreing people that move to the Netherlands to study and without knowing anything about the location of the flats, the culture, what is normal, what is reasonable pricing, etc. In my experience, they take great advantage in the lack of experience and kowledge of the tenants.
If I where to go back to the Netherlands, I would never choose this company. I now know that there are much better options for way less money.