Root2Ginger Reviews 391

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and delicious taste, often highlighting its natural and organic ingredients. Many find the ginger drinks to be the best they've ever tasted, enjoying them in various ways, from hot beverages to cocktails and even with ice cream. The ordering process is described as smooth and easy, with efficient and well-packaged deliveries that ensure the glass bottles arrive safely. However, some people were dissatisfied with the delivery speed, mentioning that their orders took longer than expected to arrive. A few other people also felt that there was a lack of clarity regarding dosage instructions for certain products.

What people talk about most

Product

Clients share positive opinions on product, frequently praising its delicious taste, fiery kick, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the product as superb and delicious... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt and quick delivery,... See more

Order

People report positive experiences with the ordering process, finding it easy to order online and will... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been a customer and fan of Root2ginger for a couple of years now and find the Fiery to be absolutely gorgeous. Whether in a soft drink or a cocktail it is superb and in fact I also pour a bit in... See more

Company replied

Rated 5 out of 5 stars

Have mail ordered and purchased direct - this mix is mind blowing, recommend all the flavours but particular shout out to Spiced, Mint and Sorrel. If the drink could sing it would be singing Bo... See more

Company replied

Rated 5 out of 5 stars

I found this company at a Christmas market and bought 2 bottles after tasting them. The vendor was friendly helpful generous and very informative as we chatted for a while. The drinks were delicious a... See more

Company replied

Rated 5 out of 5 stars

A thoroughly delicious product. Superb with ice cream and in rice pudding. I would not like to be without a bottle since it is used almost daily. Would have every confidence in recommending to anyone... See more

Company replied


Company details

  1. #9 of 30 best companies in Soft drinks shop

Written by the company

​Root2Ginger Natural Ginger Drink Mix Made from organic ingredients years of heritage and packed with the power of premium ginger ​ The Perfect Golden Serve Alcohol Free - Fiery Kick Promised


Contact info

4.8

Excellent

TrustScore 5 out of 5

391 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Well presented products - Bought as gifts

Heard about Roots2Ginger on BBC Radio and the story of how the business grew from old family recipes.
I have been highly delighted with the products purchased and would recommend the cordials.

Good wishes for 2025

25 November 2024
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Reply from Root2Ginger

Thanks for listening in Gill so pleased you're enjoying our drinks.

Rated 5 out of 5 stars

Delicious

I love your the fiery ginger drink. Delicious

23 November 2024
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Reply from Root2Ginger

Thank you so much for enjoying Root2Ginger

Rated 5 out of 5 stars

Brilliant

A really wonderful product and efficient company to deal with.

14 November 2024
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Reply from Root2Ginger

Thanks Maggie so glad you're enjoying Root2Ginger

Rated 5 out of 5 stars

Recently bought the spiced ginger at…

Recently bought the spiced ginger at Burghley Christmas market. Lovely drink enjoyed by the whole family either hot or with sparkling water. Have just put a bigger order in !

7 December 2024
Unprompted review
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Reply from Root2Ginger

Thanks Mandy glad the whole family likes Root2Ginger best wishes from R2G Family x

Rated 5 out of 5 stars

Amazing drink

Excellent product have brought more than one since I discovered them at a farmers market always delivered swiftly.

13 November 2024
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Reply from Root2Ginger

Thanks Victoria so glad you're happy with your Root2Ginger

Rated 5 out of 5 stars

Arrived as promised

Arrived as promised, well wrapped and is as delicious as ever

31 October 2024
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Reply from Root2Ginger

Thanks Jackie so glad you're enjoying Rott2Ginger

Rated 5 out of 5 stars

Incredible product

Incredible product, will definitely be buying more, introduced to others who also loved it. Perfect drink with or without alcohol

9 October 2024
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Reply from Root2Ginger

Hi Jack thanks so much for your feedback and for spreading the ginger joy. Best wishes R2Gx

Rated 5 out of 5 stars

Fantastic Products and Excellent Customer Service

Brilliant customer services when sorting out a little delivery issue and the products are fantastic. Mornings wouldn't be the same without a ginger shot.

4 October 2024
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Reply from Root2Ginger

Aww thanks Lee a pleasure, Best way to start the day, thanks for enjoying Root2Ginger

Rated 2 out of 5 stars

The product is lovely

The product is lovely, but the time scale and commination is not so good.

3 October 2024
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Reply from Root2Ginger

We are so glad you are enjoying your product. We are sorry we missed your initial enquiry on Facebook however we did respond promptly when you placed your enquiry on our website where you placed your order. We were able to send your Royal Mail tracking number for your order. Many thanks for your feedback. R2G

Rated 5 out of 5 stars

Wonderfully warming

The fiery R2G is the perfect Autumn pick me up. Just add hot water and snuggle on the sofa.

1 October 2024
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Reply from Root2Ginger

Thank you Mary so glad your enjoying Root2Ginger along with this beautiful Autumn season. Best wishes R2Gx

Rated 5 out of 5 stars

Love Ginger

Great products love the taste would recommend this company,

2 September 2024
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Reply from Root2Ginger

Thank you so much

Rated 5 out of 5 stars

Great product

Great product. Delivered quickly

31 August 2024
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Reply from Root2Ginger

Your welcome, thanks for your feedback.

Rated 5 out of 5 stars

Amazing Product.

My husband and I love this product, it has genuinely made a difference to our aches and pains. My husband is a builder and has been for 20+ years and this product has really helped with his joint pain.
The customer service I received was amazing with very quick communication with an actual person! ❤️
We have just subscribed to their 6 monthly subscription where we are able to make a saving too.
Highly recommend x

16 July 2024
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Reply from Root2Ginger

Thank you so much for enjoying Root2Ginger. So glad it is helping ease inflamation. R2Gx

Rated 5 out of 5 stars

First class item

Have purchased many times before quality always the same

13 August 2024
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Reply from Root2Ginger

Thanks Ian glad to hear your still happy with our drinks

Rated 5 out of 5 stars

I love this product

I love this product - have tried both fiery and spice options and very impressed. It is despatched very quickly and is beautifully packed too. I try and save it for the weekend when I used to have a glass of wine. This is nicer and doesn't affect my sleep like alcohol does :-)

12 August 2024
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Reply from Root2Ginger

Thanks Angela so nice to know we are your weekend treat. Cheers to good sleep :-)

Rated 4 out of 5 stars

My order was promptly delivered and I…

My order was promptly delivered and I have no complaints other than this being very expensive. I would like the cost to be reduced as I love this ginger drink but will not be able to buy it as frequently as I’d like.

6 August 2024
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Reply from Root2Ginger

Thanks for your review Angela we are so pleased you are enjoying Root2Ginger. We use premium ingredients in our products and have not reduced the quality of our products since we started. We have not got smaller or become more diluted as seen with some brands to counteract current costs of goods. Since we started our business the cost of Peruvian ginger has more than trippled and this has not been passed to our customers as we want them to remain with us on this journey. We hope as we grow the demand for ginger around the world becomes more stable and more available to us all. Still we hope you see that a little bit goes a long way. Thanks R2Gx

Rated 5 out of 5 stars

Great taste and delivered perfectly…

Great taste and delivered perfectly each month. Love the daily shots which have helped keep inflammation to a minimum in my body.

24 July 2024
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Reply from Root2Ginger

Thanks for your continued support Clare so glad your enjoying Root2Ginger. We appreciate your feedback R2Gx

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