Root Kitchen Reviews 173

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, frequently reporting that items never arrived or were incorrect, with missing meals or substitutions made without communication. Customers also experienced significant issues with delivery, noting long delays, defrosted food upon arrival, and damaged packaging. Reviewers consistently highlighted a complete lack of response from the company across all contact methods, including email, social media, and phone, leaving them without updates or resolutions for their issues. The products themselves were also a source of disappointment for some, with concerns about small portion sizes and insufficient protein.

What people talk about most

Order

Clients share their disappointment regarding orders, with many reporting that they paid for items but never... See more

Response time

Customers consistently express extreme dissatisfaction with response times. Many reviewers report not... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service. Many customers report not... See more

Product

Reviewers mention negative feedback about the product. Many customers report not receiving their items or... See more

Customer communications

Consumers express significant frustration with the company's contact methods. Many reviewers report a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order on Thursday and still not received. Money has been taken from account and confirmation email of order received however it’s nearly been a week and no delivery day or time has been comm... See more

Rated 2 out of 5 stars

I used to very much enjoy Allplants food but now they no longer exist I am trying other sources. I ordered 6 meals from Root Kitchen. They delivered 2 of the meals I ordered together with 4 I did no... See more

Company replied

Rated 1 out of 5 stars

I put in my first order no ETA and they ignore my question but it arrived. 2nd order they got some of the dishes I ordered completely wrong and they ignored my email again. Judging from the other rece... See more

Rated 1 out of 5 stars

Disgraceful service no communication sent numerous emails without response .. tried face book what’s app and emails without a single reply and waiting to get a refund! Stay away from this Mickey Mous... See more


Company details

  1. #12 of 12 best companies in Frozen food store

Information provided by various external sources

We deliver delicious, plant-based frozen meals. All our meals are hand cooked by chefs in small batches using the freshest quality ingredients. We want everyone to eat more plants, it's good for us and good for the planet.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

173 reviews

5-star
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1-star

Replied to 3% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

These meals rock

These meals rock! My wife got a box of these as she’s been eating a vegan diet and I’ve been hooked! I’m not a vegan but love these meals, they’re filling and taste great, I’ve eaten most of them 😂

17 November 2021
Unprompted review
Rated 5 out of 5 stars

We order these meals every 6 weeks and…

We order these meals every 6 weeks and they are perfect for when we're pushed for time or too tired to cook.

The flavours are awesome and the quality of the meals is definitely a step up from what you expect from one bought from a supermarket.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Healthy Convenient Tasty

I love to cook homemade healthy plant based meals but for quick tasty healthy convenient alternative, RootKitchen provides just what I need.
Having a tasty, healthy, plant based ready meal in the freezer for those days when everything else takes over is fab.
RootKitchen offer a wonderful range of dishes so there is always a good mix in what is delivered.
I love RootKitchen. The food is fantastic, the customer service is excellent and the subscription options are just right for me. Thanks

5 May 2021
Rated 5 out of 5 stars

I recently discovered Root Kitchen

I recently discovered Root Kitchen. I have been vegan since mid 2000's, vegetarian most of my life. Always cooked for myself, but life changes in the last 6 month's have led to me getting lazy, too tired to cook. What luck to find these guys. The dishes are great, portions are spot on. I love coming home from a hard day knowing I have a great meal to look forward to. Try them, I think you will get hooked.

3 May 2021
Rated 5 out of 5 stars

Very tasty meals

Very tasty meals. Good portion size. Definitely recommended and we are eating our second order now and will be placing another order soon.

15 April 2021
Rated 5 out of 5 stars

Amazing food!

We've really enjoyed Root Kitchen's meals and they've been such a lifesaver while working from home! The food is so delicious and flavourful - and not at all spicy (incase that's a concern for anyone). The Korean and Szechuan Aubergine Noodles are personally my fav.
Not only that, we ran into some issues with one of our deliveries and they were so helpful in getting it all resolved! I'm definitely going to continue ordering from them.

10 March 2021
Rated 5 out of 5 stars

Best way to try Vegan

Root Kitchen take a personal approach to listening to your request or needs and make you feel like you're being respected and appreciated. The food is excellent, and for me, an ideal way of adding in extra veg/healthy food into my diet without a complete change. The subscription service is easy to manage and incredibly flexible which is ideal.

2 March 2021
Rated 5 out of 5 stars

This food is delicious

This food is delicious, it is fairly priced, and I will absolutely be ordering from them again. The tofu Korean noodles in particular are amazing! So great to see more plant based companies offering meals like these.

1 March 2021
Rated 5 out of 5 stars

Delicious food

Delicious food, delivered frozen, so under no pressure to eat it all at once. Loved that you can order for one.

19 February 2021
Rated 5 out of 5 stars

Delicious Frozen Vegan Meals

I ordered a box of these meals for Veganuary and loved them! We like to cook but there is a good variety and with both of us working odd hours at the moment we've gone through this box in a week. My particular favourite was the Tikka Masala with Tofu and my partner said the Korean Spicy Noodles were amazing but as we only ordered one of these I missed out, so will have to order two in the next box!

16 February 2021
Unprompted review

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