Roots HR CIC Reviews 

77
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

So far so good. Roots HR have been responsive, professional and always knowledgeable with my questions. The support package works good for me as a small organisation. Occasionally i would have like... See more

Rated 4 out of 5 stars

We have been using Roots Comply Plus for almost a year and we have also worked with them on a separate HR project. They have been very responsive and detailed in their responses. We have had a differe... See more

Company replied

Rated 5 out of 5 stars

Fern at Roots HR was incredibly helpful and professional during our employment policy review. As a small charity, her flawless work and clear explanations made the process smooth and easy to understan... See more

Company replied

Rated 5 out of 5 stars

Worked with Roots across some policies, staff contracts and being an independent advisor as we looked at changing how we work. Can't recommend enough! Really clear, quick to respond, fairly priced and... See more

Company replied

Company details

  1. Business management consultant

Written by the company

Roots HR’s vision is to improve social sector outcomes through better people management. Our mission is to provide high quality, practical and affordable human resources services on a greater than profit basis tailored to social sector organisations. We aim to ensure social sector employers have accessible, timely HR services available to them to enable them to best respond to external and internal forces whenever required. We offer a full range of generalist HR services from resourcing through to learning and development, employee relations, compensation and benefits, risk assessment and management, plus employee outplacement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(77)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly professional

Really supportive, professional and thorough. Understood our needs and made everything happen promptly and efficiently. Thank you!

20 December 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Thank you Annie

Rated 5 out of 5 stars

Professional, friendly and always gives us confidence in the advice

Each interaction with the team at Roots is always, clear, concise and gives our team at One Fylde the confidence in the advice given.
The most recent project was completed in a timely manner with the usual professionalism and positive approach and always with a smile, thanks Ann.

5 December 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Tracey!

Rated 5 out of 5 stars

Roots HR recently supported us through…

Roots HR recently supported us through a redundancy process. The support and advice they gave was clear and staff feedback was that it was helpful in terms of reassuring them of the next steps and exploring different options for the future.

As a charity it was great to be able to access this type of support without having to commit to a long-term contract. Costings were very reasonable for the level of service and support we received.

1 August 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Caroline.

Rated 5 out of 5 stars

Excellent support

Excellent support, technically competent, efficient team, highly skilled consultants. Highly recommended

4 November 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Caroline.

Rated 5 out of 5 stars

Good advice for challenging staff issues

Roots HR are the best HR service I have worked with in my 37 year career. Unlike the big names that tie you into multiyear contracts, Roots give you a quote for the work you want done. Their advice is clear and very helpful. Our charity has dealt with difficult staff issues, such as redundancy, fairly and effectively thanks to their support.

10 November 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Stacy, we are really pleased that our business model meets your charity's needs.

Rated 5 out of 5 stars

Expert HR advice when you need it most

The support we received from RootsHR has been amazing. When I needed expert advice on a sensitive staff related matter, I was able to speak to an advisor who was both knowledgeable and understanding.
RootsHR have provided us with a professional service that has enabled a small charity such as ours to be confident that we are compliant and responsive.

27 November 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Thank you Aimee, we're really pleased to read this.

Rated 5 out of 5 stars

Excellent Service!

The expertise, advice and help received from Ann during what was a difficult time for our organisation was excellent and I would have no hesitation in recommending RootsHR!

23 October 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Sarah!

Rated 5 out of 5 stars

Helpful, thorough service

Tracey from RootsHR, provided a fantastic service to our small charity. Thoroughly reviewing all of our employment policies and procedures to then recommend changes to contracts, an additional of a staff handbook and additional policies. She patiently answered all of my questions and took the time to understand the workings and ethos of our charity. I would wholeheartedly recommend RootsHR.

26 October 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Thank you Emma, that's great to hear!

Rated 4 out of 5 stars

Great and Responsive Consultancy

We have been using Roots Comply Plus for almost a year and we have also worked with them on a separate HR project. They have been very responsive and detailed in their responses. We have had a different rapport with different consultants, but on the whole have been impressed. I would highly recommend their service.

1 May 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Kari.

Rated 5 out of 5 stars

A great efficient service from ROOTs Hr…

A great efficient service from ROOTs Hr at a completive price.

As an organisation we trust the benchmarking approach and it adds value and develops confidence in our HR approach with our staff.

5 October 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Great to hear this Ruth, thank you

Rated 5 out of 5 stars

Efficient and Expert Service

Roots HR have provided us with a very efficient and expert service - I can definitely recommend them.

12 September 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Helen!

Rated 5 out of 5 stars

Excellent insight

Excellent insight. Thoughtful analysis and recommendations. Very good communication

19 May 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Very pleased to read this Guy!

Rated 4 out of 5 stars

We used Roots to support with a Senior Level Recruitment Campaign

We used Roots to support with a recruitment campaign - the process was straightforward and we attracted better candidates than previously. Roots also handled shortlisting and admin around interview set up which was great and saved us a lot of time.

18 May 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Thanks Jo, very pleased to read this!

Rated 5 out of 5 stars

Roots HR went above and beyond…

Jimmy at Roots HR went above and beyond to support ESTEEM, a Sussex-based youth charity. The HR support on staff pay scales and benefits will have a big impact as we plan for an organisationally sustainable future. Massive thanks!

10 May 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Cat, that's great to read!

Rated 5 out of 5 stars

Knowing the support is there when you need it

Ann at Roots has supported us over the last 18 months or so. A charity becoming an employer and later on a transfer of staff under TUPE. Roots provide an excellent, professional support service and are happy to tailor it to fit our specific needs. Would recommend to anyone wanting to supplement their HR knowledge and expertise

7 June 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Great to hear this Gill, thank you!

Rated 5 out of 5 stars

Friendly and knowledgeable.

Knowledgeable, friendly and reliable service with access to range of tools and templates. Prepared to take time to really understand the nuance of our organisation and the challenges faced. Working with us throughout to find practical and ethical solutions to a range of HR issues.

18 May 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks for your review Steve!

Rated 5 out of 5 stars

Helpful

Helpful, gave ideas, thorough, friendly

1 April 2023
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Glad to have helped, Denise

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look