rootslayer.uk Reviews 10

I treated myself to the border rootslayer before Christmas. I have fibromyalgia and limited strength and endurance in the garden. The product helped me so much I got my son to order a special offer 3 set for Mothers day. They took a while to arrive, but they're here now, and Wow! Bye bye dandelions, and looking forward to lovely straight lawn edges.

I wish I was able to review this company's products, but in spite of ordering and paying on 5 January 2021, I have not received my order yet (on 7 April 2021). Initially they claimed it was due to delays in getting their UK VAT number and Brexit, so I was patient... Then I received an email on 4 March stating that they have received their UK VAT number and that my goods will be despatched the next week, however, despite numerous email since then I have received nothing! They are now not answering my emails anymore and have blocked me on social media. The also delete ANY negative comments on social media. All I can say, is avoid at all costs. If I could give them less than 1 star, I would!

UPDATE: I finally received my order after more than 3 months. The spade and hand trowel looks great and is well made. So, I have upgraded the score to 3 to reflect the quality of the product in spite of the bad customer service.

Would not give even one star, but not possible. I have not been able to review product as I did not receive it. Don't be taken in by the .uk after the web address. This company is not based in the UK. Ordered on 8 Jan 2021 and given tracking details on 14 Jan 2021. After countless emails being promised I would receive shortly, eventually managed to get a refund today. This company is either really badly organised or scammers, but after three months my patience ran out. Thank goodness I paid through Paypal.

They took my money before Christmas and I have not seen the order three months later. Using excuses such as VAT numbers, Brexit, English and French customs holding it up. Now they don't answer emails

Ordered 8 weeks ago, still not arrived

Another update .

Despite the company e mailing Saying deliveries will take place and asking for support to continue trading in UK ( where they can’t or so they say deliver to ) there still has been no delivery of any goods and no sign of aNy tracking details for said delivery.

All the while they continue to hold the money sent to them

UPDATE

I had an e mail stating that VAT issues have been resolved and delivery will now take place !

Guess what NO DELIVERY !

And No reply to e mails chasing

Whoever is running this company should be banned from business.

I am now talking to trading standards and taking advice on legal action to recover the money I have sent to them .

Possibly the worst ever customer service I have ever seen

Ordered January 2021 for 14 day delivery ! March 1st and no sign of goods which have been paid for .

Looks like a scam to me .

DO NOT USE

Ordered on 18 January with fast 2-3 day delivery. No sign of it 31 days later, tracking doesn’t work. Do not buy from this website.

Placed my order 6 weeks ago, no delivery yet, also no response to the last 3 emails I have sent them asking for update. Appalling service and I will be writing to the magazine where I saw the ad to advise them of the fraudulent content.

They took my money weeks ago. Nothing arrived, no contact to explain why not.
When I finally got in touch with them, they used the excuse that they are waiting for a VAT number. Apparently although the website has UK in the title, the items are sent from France.
I have no idea if this is a legitimate reason or not but I find it hard to believe that they were not aware that the Brexit transition period was going to end when it did.

Never been told so many lies of a company, ordered a item 21/12/20 told 2/3 days quick delivery.contacted them after new year to say I haven’t received item they said it had been sent and gave tracking number tried tracking it but number not recognised.contacted them again complained they offered me £6 compensation and told me it would be with me soon so I agreed £6 was never put in my PayPal account as they said.received email 11/01/21 saying my item was still in there warehouse waiting on a brexit number???? So clearly they didn’t send before Xmas as they said,
Complained again 14/01/21 about poor service received refund today
COMPLETE WASTE OF TIME THIS COMPANY IS AND SERIOUS LYERS