I wish I had read the reviews before ordering. Ordered glass mugs and never received them. Here's tracking number doesn't work either. I will be now complaining to consumer code
Company replied
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See what reviewers are saying
Order goods on Sunday payment taken Monday . Goods still not dispatched and will only be in their warehouse 15th then another three working days to get to me . Tried cancelling order and asking... See more
Company replied
Ordered Sunday afternoon, delivered Tuesday lunchtime - no complaints there! The glasses I ordered are exactly as described and well packaged. Will definitely use again. One thing to note: Some ite... See more
Company replied
Was concerned by some reviews saying items not received, etc but decided to give it a try and bought some double-walled coffee mugs and double-walled gravy jugs. They arrived promptly and very well p... See more
Company replied
3.3
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Roov
Thank you so much!
Superfast next day delivery!!£…
Superfast next day delivery!!£ excellent service and quality!!
31 October 2022
Reply from Roov
Thanks so much for the lovely review :)
Reply from Roov
So glad to hear this, thank you so much x
Terrible wrong item sent
Terrible wrong item sent, contacted promiced replacment nothing, contacted agsin multiple times thobbed off every time
26 September 2022
Unprompted review
Reply from Roov
I'm really sorry to hear that you received the incorrect item, please know we would never fob off a customer - we have a very dedicated customer service team who offer a great service.
I've requested further information from yourself so we can look into your order and get it sorted for you :)
orders not arrived after a month
i ordered my vinyls nearly a month ago and still have no update where they are or when they are coming. don’t bother.
21 October 2022
Reply from Roov
I can see that we've spoken to you via emails and your order has now been fully refunded for you.
Item ordered 3 weeks ago
Item ordered 3 weeks ago. No delivery and no update on status. Where is my order Roov???
26 September 2022
Reply from Roov
I'm sorry your order hasn't arrived, it was sent within 24 hours of purchase and your tracking number was: H020SA0002991435
I can see a replacement has been sent and delivered :)
Item never received, company uncontactable
Item never received. Unable to contact company. Emails initially undeliverable, then on website it says their email system is down. Appalling, just take money and no goods arrive. Would never use again, scam company
14 October 2022
Reply from Roov
I'm so sorry your order hasn't arrived, I can see via the tracking H020SA0002994518 that it's gotten lost in the post.
I can assure you we are not a scam, the contact forms on the website and live chat are working.
I've sent you an email so we can get this resolved for you.
Reply from Roov
Thank you so much, we really appreciate this :)
Meant to be 3 silicone mats in a box…
Meant to be 3 silicone mats in a box and only got 2. Bought an extra set which I intended to use as a present. Now have to open ‘present’ to see if they are there.
Tried to contact them but their emails have been down for the last 2 days. Ffs
29 September 2022
Reply from Roov
Hi Anthony!
I am deeply sorry that part of your order was missing.
This certainly isn't our usual practice as all items are scanned and checked before being dispatched, however this can be the odd occasion where human errors can happen in the incorrect qty being packed.
We have already reached out to you to gain further information and resolve your issue.
If you do need any further help you can use our website contact form, live chat, social media or telephone.
Lovely grey salt and pepper pot .
1 October 2022
Reply from Roov
Tracey, thank you for the great review!
shocking product backed by poor customer service
ordered jam jars some of which arrived smashed and dented lids - rang Roov who offered a refund - then got an email confirming the refund within 5 working days - contacted them after 5 days and now they are saying they have IT issues - not inclined to believe them - very poor service shall not be using you again
6 September 2022
Unprompted review
Reply from Roov
I'm sorry to hear this, I can assure you if we promised a refund it will have been processed.
I've requested further information from yourself so we can look into this for you.
Good quality product
The second time we have used this firm. 👍 quality product delivered promptly
26 August 2022
Reply from Roov
Thank you so much for the lovely review :)
As a first time customer I was excited…
As a first time customer I was excited to see the item I wanted at a decent price and decided to go ahead and purchase I also paid for next day delivery. I promptly paid at the checkout and awaited my delivery the following day. A week later I’m having to contact them for non-delivery Apparently They delivery company they employ couldn’t deliver to my address because of access issues !! There are no access issues to my property and other delivery companies have no problem. its just the average semidetached on an average street. CCTV confirmed no one tried to deliver to the address and since I was in the front garden all that day there is no way I would’ve missed the delivery ,now I have to wait for the delivery company to return the undelivered item back to this company before I can get a full refund since the delivery company has admitted they’ve not delivered it and are still in possession of the parcel I believe I should’ve had a full refund straight away. Will I buy from these people again ? not unless they change their delivery company.
1 September 2022
Reply from Roov
Firstly please let me apologise on behalf of Evri, I'm so sorry that they were unable to deliver the parcel. We have passed this information to our account manager so that this can be reviewed as there isn't a reasons this parcel shouldn't have been delivered.
I can see from the tracking that the parcel has now been delivered and there's an image of this as proof. Unfortunately, this is why we're unable to refund the order due to the parcel being delivered.
Of course if you wish to return the item we will cover the cost of the return due to the delay.
I have also refunded the next day delivery fee for you, although it was still sent out next day due to an issue with Evri it wasn't delivered in time so I have refunded this for you.
I am terribly sorry for any inconvenience this has caused you but I do hope this has now be resolved for you :)
Reply from Roov
Thank you so much for the lovely review :)
Excellent products at a great price.
Excellent products at a great price.
Very woke and contemporary products.
1 September 2022
Reply from Roov
Thank you for your kind words, we really appreciate this as we try and keep our prices as low as we can!
Very nice e commerces websites
Very nice e commerces websites, very fast
18 August 2022
Unprompted review
Reply from Roov
Thank you so much for the lovely review :)
Do not use this company
Do not use this company. Box torn. No instruction had to print myself from another site. Customer service dismissive when contacted regarding both issues
14 August 2022
Reply from Roov
I'm terribly sorry of the issues surrounding your order - I've sent you over an email so we can get this resolved for you.
In regards to the torn box I'm afraid this will have happened with the postal service, I appreciate that you were wanting to use them as a gift and apologise on behalf of Evri that the packaging was torn but I'm glad to hear the item itself was ok.
In regards to instructions the item doesn't come with instructions, the item is all put together and is just put into the freezer as the title confirms - I have explained this further on email for you also.
I can see that our advisors address's all your questions quickly and efficiently but again I have emailed you with further information on this.
Excellent product
Excellent product. Really stylish. Good delivery. Highly recommend.
13 August 2022
Unprompted review
Reply from Roov
Thank you so much for the lovely review :)
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