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Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, most reviewers were let down by their experience overall. Many customers reported being charged for subscriptions and additional orders they did not request, even after explicitly opting for one-time purchases. Reviewers frequently found it impossible to cancel these recurring charges or subscriptions, despite numerous attempts via email and other channels. The billing process was often described as misleading, with final charges significantly higher than initially displayed or expected. Customers also experienced issues with the products themselves, with some reporting adverse health effects or finding them ineffective. Many had to resort to canceling their credit cards to stop the charges they did not request, highlighting a lack of responsive customer service for cancellations and refunds. A few other people also felt that orders were not received or that the company failed to provide tracking information.

What people talk about most

Order

Reviewers mention significant dissatisfaction with the ordering process, frequently reporting unexpected... See more

Product

Customers had negative experiences with the product, with many reporting that it did not work as advertised... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting unauthorized charges and... See more

Subscription

Users describe negative interactions with subscriptions, with many reporting being enrolled in monthly plans... See more

Cancellation

Reviewers highlight significant frustration and difficulty with the cancellation process, often finding it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Too bad there isn't any more negative things to say about this corrupt company ,I've changed my card ,canceled my orders they still found away to put through the payment . Further more i got... See more

Rated 1 out of 5 stars

Scam company, offered a discount pack but charged the full amount. Despite me requesting no subscription they subscribed me anyway. Payment is made to a USA address, the stuff is posted from Sloug... See more

Rated 1 out of 5 stars

Total scam. I ordered a one off order of 2 + 2 tablets. Without my permission, they created a subscription and took money from my credit card (unauthorised) and sent me another order. These are sharks... See more

Rated 1 out of 5 stars

I purchased through Amazon. One time purchase. They keep trying to charge me, apparently on a subscription basis. Checkout is very confusing and appears to be on purpose. I've had to cancel 2 credit... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

161 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.4

All reviews

(161)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM SCAM SCAM!

SCAM SCAM SCAM!! I have cancelled this subscription multiple times and they just keep billing me!! DO NOT MESS WITH THESE PEOPLE!!
They respond with nauseating emails that wear you out! I don’t have time for this. Awful company.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

The promotion is misleading

The promotion is misleading. Ad said one bottle 14.99, but two and get two free. So the expected total should be $30 plus delivery but I was charged $60. Nothing us free with this company. They justified their charge as getting four bottles at $15 per instwad if the normal $30 per bottle. I am refusing my order and asking for a refund but they are not forthcoming with any help. DONT BUY I TO GHE DECEPTIVE AD even if the product is decent.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt assistance and Happy with my purchase.

Aqsa made me very happy with the final results in my experience. We had a heck of a time with a courier service but i requested that Canada Post be used once my order reached Canada and Aqsa took care of it for me. She was very patient with me and assured me my order is now on its way. Thank you very much Aqsa for all of your assistance.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Always order only 1 bottle of a…

Always order only 1 bottle of a supplement before ordering more.
Keep receiving bottles of Moringa.
First of all, I feel no difference so won't be ordering again

Second of all, one has to email them. Just did. THAT is sketchy!!!!!!!!!!

Beware & avoid 🔥🔥🔥🔥🔥🔥🔥🔥

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Aqsa is awesome

I am very very grateful for your help!! I reached out and Aqsa helped me in a very professional and pleasant manner. I found out that I had been scammed by a fake Rosabella site. I felt stupid and angry. Aqsa made me feel better and informed me what to look for in the future, to make sure I am on the correct site for ordering. Thank you! BR Turi

9 July 2025
Unprompted review
Rated 5 out of 5 stars

So somehow i accidentally purchased…

So somehow i accidentally purchased moronga because i was on the website, really wanted to purchase some but being a struggling single mom, i couldnt afford to at the moment. When i noticed it took 50 dollars out of my account, i reached out asking how to return the item and get my money back. Aqsa was not only so helpful but also so sincere and thoughtful. Wonderful product. Wonderful ppl. 10/10

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Wish I'd read these reviews first

Wish I'd read these reviews first. I ordered 1 bottle. Some how I got 4 and was charged more than they said. Im still trying to cancel a subscription I didn't sign up to. Not getting anywhere. This company needs reporting. Avoid

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Cancellation is nearly impossible

I requested to cancel my subscription and received no less than 3 emails stating that before they could cancel my subscription, they needed an explanation of my reasons why. I stated emphatically that I wanted to cancel and I did not need to provide an explanation. They made it incredibly difficult to cancel. I'm not even sure if they have done so after this last email communication. I will never order from this company again.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Did not fulfill the full refund promise

Did not fulfill the full refund they claimed when advertising.
I have had to report to the Better Business Bureau as they first claimed I did not request a refund in time, then when I provided evidence that I did, they then claimed they could only refund the amount returned. How can you offer a full refund if the product does not work, then decide to refund only the amount you returned? They are a huge scam.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

False advertising

False advertising. Plain and simple…Rosabella does not come across as a reputable company. Sadly, they got me! I clearly ordered buy one, get one free for 19.99 plus free shipping because I wanted to try the supplement Moringa out for the first time. They require credit card info without reviewing your order. I was very careful NOT to order any “extra” bottles or flashing arrows for expedite shipping. My card was instantly charged 39.00 which I will dispute with my credit card company.
There are too many other companies to order products from to have this poor experience.

18 May 2025
Unprompted review
Rated 1 out of 5 stars

Rosabella (Moringa) Not a Good company!

This company Rosabella carries the Moringa supplement, which I wanted to tr, so I purchased a special of three jars so that I can see how I feel after using it for three months. I did not purchase this on a reoccurring basis. Long and behold, I receive an email stating that my package is getting ready to be shipped. I am furious! I immediately sent an email to their Support email address and demanded that they do not ship this out because I did not order this on a recurring basis. I did not receive a response, andI sent another email the following day and another one that evening and I still have not heard one thing from the company. I did receive however an email advertisement from them but no response to my emails I would not order from this company. They Do not stand behind their product and honestly, I do not feel or see any difference from taking this supplement. It is a bunch of false advertising. I am going through my PayPal to have this resolved. This is so ridiculous and it wastes so much time to go through this hassle!!!!

17 April 2025
Unprompted review
Rated 1 out of 5 stars

No phone # to call,that was my first…

No phone # to call,that was my first mistake. I am trying to cx my order which I don't remember ordering. Their reply via email is AI and they don't answer the question. Hopefully this is not a scam. BEWARE

26 February 2025
Unprompted review
Show reviews in all languages. (161 reviews)

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