ROSOKI  Reviews 447

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

This is my 2nd purchased, previously it’s only took 2 months to arrived. However, for the 2nd purchase it’s took some time maybe due to current circumstances. Purchased in Feb’21 & arrived safely in M... See more

Company replied

Rated 4 out of 5 stars

I placed and order in April and received my package a month later. Quality of necklaces were great. My daughters absolutely loved them ❤ I was a bit disappointed to be honest though. I was supposed... See more

Company replied

Rated 5 out of 5 stars

BEST JEWELRY PURCHASE EVER. Literally. I took a chance on this company after seeing an AD on Instagram and my expectations were beyond exceeded. I’ve now placed 5 custom orders and they’ve all come ou... See more

Company replied

Rated 1 out of 5 stars

if i could give this 0 stars, i would. i ordered in SEPTEMBER 2020 & didn't receive my items until FEBRUARY 2021. customer service was no help either. they just kept reassuring me that they were corre... See more

Company details

Written by the company

Custom jewellery made to last.


Contact info

3.4

Average

TrustScore 3.5 out of 5

447 reviews

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Rated 4 out of 5 stars

its worth the wait!

I have previously purchased 2 years ago and i wear my necklace everyday with no change in color or rust i love it. I just bought an anklet and another necklace. The only bad thing is that it took 2 months to get delivered but it seems like the same quality as the last one, so its worth it.

21 April 2023
Unprompted review
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Reply from ROSOKI

Yay, so glad you're pleased with your necklace and it's quality.

Please note all custom pieces are made to order - this is what makes each of our pieces so unique and special for each of our customers. As our custom pieces are our best sellers this can sometimes mean our custom pieces may take a little longer on occasion to create. We have all this information on our websites shipping page :)

We put a lotta' love and care in each piece we make for you.

Lots of love,
ROSOKI xx

Rated 1 out of 5 stars
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Reply from ROSOKI

Hello Yael! I've just looked up your order. It was shipped out to you and has been left at the post office since Jan 16th - if you check your tracking details, you'll be able to see the same info. It looks like you should be able to collect your package. If you have any other issues, please email hello@rosoki.com and we'll be able to assist you further. Thanks! :)

Rated 5 out of 5 stars

I love them

I love them! I really can't wait to wear it every day, they look good quality and everyone asks me where I got it and I'm very happy because I finally got it!!!🥰🥰🥰🥰❤️

25 March 2023
Unprompted review
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Reply from ROSOKI

Yay! So glad you love your necklaces!

Thank you for leaving us such a lovely review.

Lots of love,
ROSOKI x

Rated 4 out of 5 stars

Necklaces turned out amazing

Necklaces turned out amazing. My second time ordering custom necklaces but I didn’t realise shipping was that long.

14 March 2023
Unprompted review
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Reply from ROSOKI

Hey Finau! :)

Thank you so much for your review. So glad to hear you are happy with your necklaces.

As mentioned on our website custom necklaces are made to order so we kindly ask for your patience as we create your necklaces. All information regarding processing of custom pieces and shipping times is provided on our website.

Lots of love,
ROSOKI x

Rated 3 out of 5 stars

Didn't get this until well after Xmas…

Didn't get this until well after Xmas was disappointing with the delivery time how many weeks to wait

12 December 2022
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Reply from ROSOKI

Hey Andrea,

I have looked into your order and I can see that your order for a custom name necklace on November 29th was delivered to you on December 31st.

Please note custom name necklaces are made to order and as your custom order was placed so close to christmas we can't guarantee that your order arrives before christmas.

Thank you for your review and we hope you had a lovely christmas.

ROSOKI x

Rated 3 out of 5 stars

Placed the order in December was told…

Placed the order in December was told 2-4 weeks shipping, Took 3 months to get shipped, but once it shipped got here in a week. Was told they were back ordered. Will see the product when I get home, the shipping needs to be worked on. Other then that customer service was somewhat helpful.

19 December 2022
Unprompted review
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Reply from ROSOKI

Hey Carl,

Thank you for leaving your review. I am sorry to hear you were unhappy with the shipping times, unfortunately due to December being one of the busiest months for us this can cause some delays due to high demand. We did make note on our website at this time that there may be some delays due to the holidays.

Rest assured that it didn't take your order 3 months to be shipped as the time line since you ordered to the date your parcel was delivered hadn't been 3 months.

We thank you for your patience and understanding and we hope you had a lovely christmas.

ROSOKI x

Rated 5 out of 5 stars

The product! <3

Great quality product. I’ve had the necklace for a while now and still look as good as new!

30 November 2022
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Reply from ROSOKI

Hey Boni,

Thank you so much for taking the time to leave this review.

We are so glad you love your necklace.

Lots of love,
ROSOKI

Rated 5 out of 5 stars

happy

Nice Quality, quick answers and they resend my order, because it got lost on it’s way

13 December 2022
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Reply from ROSOKI

Hey Rosa,

Thank you so much for leaving this review :)

Lots of love,
ROSOKI x

Rated 5 out of 5 stars

Awesome Custom Chains

Awesome Job! I got two custom pls english chains - one for my girl, one for our best friend. The silver plating and the letters are super clean 🥰

23 December 2022
Unprompted review
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Reply from ROSOKI

Hey! :)

Thank you so much for leaving this review. We are so glad you love your necklaces.

Best Wishes,
ROSOKI x

Rated 5 out of 5 stars

I caught a great sale & got 2 necklaces…

I caught a great sale & got 2 necklaces buy one full price get the other half off. I was super excited. The shipping was reasonably fast & I’m in love. They’re Beautiful.

4 April 2022
Unprompted review
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Reply from ROSOKI

Hey Erika! :)

Thank you for taking the time to leave this review. So happy to hear you love your necklaces.

Lots of love,
ROSOKI x

Rated 5 out of 5 stars

Great Quality

I received my order just yesterday and I am so happy with the quality and the look of it. I was afraid that it wouldn't get here on time for Christmas, but it arrived just in time. I have yet to give it to my sister but I can already say she'll love it. I like that you get to choose what writing it has and I met my expectations.

20 December 2022
Unprompted review
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Reply from ROSOKI

Hey Alinnha :)

Thank you for taking the time to leave this review. So glad you're happy with your order. We hope your sister loves the necklace too!

Lots of love,
ROSOKI x

Rated 5 out of 5 stars

I purchased a necklace from Rosoki

I've purchased a necklace from Rosoki. I've got it yesterday after almost 2 months but it's worth it. The necklace is so so beautiful it's so gorgeous. Hightlyy recommend. I recommended Rosoki to my friends' group too. They are super excited to order theirs. I'll definitely be their regular customer from now. I'll surely purchase again and will try other necklaces too. The quality is so good. However shipping is a bit long. But when I received it, I forgot everything.
And they also sent me a free gift too. Free ring is sooo gorgeous. Best birthday gift. I'm gonna wear both from now and never take them off. Thank you so much rosoki. The most happiest customer 😊❤️

19 December 2022
Unprompted review
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Reply from ROSOKI

Hey Sam,

Thank you so much for taking the time to leave this review.

We are so glad to hear you love your order.

Lots of love,
ROSOKI x

Rated 5 out of 5 stars

Love the quality for the price

This is the second time I’ve purchased from Rosoki. I love the quality of the jewelry and the fact that it doesn’t get rusty when I wear my necklaces I’m the shower.

13 December 2022
Unprompted review
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Reply from ROSOKI

Hey Jacqueline,

Thank you for taking the time to leave this review and being a supportive customer.

So glad you love your necklaces!

Lots of love,
ROSOKI x

Rated 1 out of 5 stars
ROSOKI  logo

Reply from ROSOKI

Hello Destiny - your order is showing as delivered in your mailbox by USPS on September 7, 2022 - please contact USPS with your tracking number for an update, or send us an email! We'll be happy to help. Thank you! :)

Rated 5 out of 5 stars

Absolutely beautiful necklaces

Absolutely beautiful necklaces, it’s my 2nd order of 5 necklaces altogether, as everyone in my family complement me and ask me about mine every time they see me, so I am surprising them all with there own personalised necklace for Christmas this year. Stunning 5 star for me.

18 November 2022
Unprompted review
ROSOKI  logo

Reply from ROSOKI

Hey Kate! :)

Thank you for leaving this lovely review.

That is such a lovely surprise, we hope they love them as much as you do!

Lots of love,
ROSOKI x

Rated 4 out of 5 stars

I love the necklace

I love the necklace, but the shipping was a little longer than i expected! overall great quality🫶🏾

17 November 2022
Unprompted review
ROSOKI  logo

Reply from ROSOKI

Hey Lia!

Thank you for taking the time to leave this review. So glad you love your necklace :)

Each custom piece is made to order so we kindly thank you for your patience while we create your necklaces.

Lots of love,
ROSOKI x

Rated 5 out of 5 stars

I have ordered from Rosoki quite a few…

I have ordered from Rosoki quite a few times and I absolutely love their jewelry. I love that I can shower with my necklace on if I choose to and it won’t cause any irritation or discoloration. My jewelry typically ships fast as well which is a plus.

10 October 2022
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Reply from ROSOKI

Hey Tracey :)

Thank you so much for leaving this review.

Lots of love,
ROSOKI x

Rated 5 out of 5 stars

Exceeded my expectations.

I’ve ordered a name necklace before from a different site, and it was rubbish, it arrived scratched and did not last long. After seeing all the reviews about rosoki jewellery I still thought it was all fake, with a bunch of influences trying to sell a brand.

But when I received my necklace I was actually really impressed with how clean and polished it came. Really cute design and made such a perfect gift for my sister.

About to order one for myself 😍

21 October 2022
Unprompted review
ROSOKI  logo

Reply from ROSOKI

Hey Shola!

Thank you so much for leaving this review.

We hope you and your sister love your necklaces!

Lots of love,
ROSOKI x

Rated 5 out of 5 stars

Omg I love my necklace

Omg I love my necklace! I got. I got my name with a butterfly and it’s just beautiful. Definitely going to be ordering again, definitely telling all my friends and family as well!!!! LOOOOVVEEE IIITTTT!!!!!

6 October 2022
Unprompted review
ROSOKI  logo

Reply from ROSOKI

Hey Sunny :)

Thank you for leaving this lovely review.

So glad you love your butterfly name necklace!

Lots of love,
ROSOKI x

Rated 2 out of 5 stars
ROSOKI  logo

Reply from ROSOKI

Hey Litzy! :)

Thank you for leaving a review. Please note that each custom piece is made to order and we make sure to specify this on the shipping page, checkout page and your order confirmation email.

We thank you for your patience while we created your necklace.

Lots of love,
ROSOKI x

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