Rossendale Interiors Reviews 111

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional and helpful attitude, highlighting their excellent service and ability to provide valuable input. Many people are delighted with the high quality of the products and the overall service provided, often noting that the team goes above and beyond expectations. The service provided is frequently described as excellent, with consumers appreciating the smooth process from design to installation. Reviewers are particularly impressed with the efficiency and skill of the fitters, electricians, and other tradespeople involved. However, some customers did mention a few minor bumps or snagging issues along the way, though these were reportedly resolved without hesitation.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional service,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of work,... See more

Product

Customers are delighted with the product, especially their new kitchens. Many praise the amazing quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Start to finish, Joanne was fantastic from survey, quotation and order placement Installation went without a hitch was kept fully informed daily by the various trades. 10 out... See more

Rated 5 out of 5 stars

jo the kitchen designer listened to what we wanted and gave some great input if she felt something could be better. Absolutely fabulous team of fitters electricians etc. Nothing too much bother polit... See more

Rated 5 out of 5 stars

The team at Rossendale Interiors have been amazing. Joanne spent time with us talking through our budget and preferences. She explained the fitting process from start to finish, and the project run to... See more

Rated 5 out of 5 stars

We've just had our kitchen designed, supplied and fitted by Rossendale Interiors and we can 100% say we couldn't fault them. Alix our designer helped and communicated with us every step of the way. No... See more


Company details

  1. Kitchen supply shop
  2. Bedroom furniture shop

Written by the company

Rossendale Interiors is the retail division of J & J Ormerod PLC. With roots tracing back to 1876, we’re a family run business with 6 experienced designers and a reputation that we’re proud of. For generations we’ve provided quality products and services to customers in Bacup, Lancashire, and the local area. With us, you'll find the perfect design for your home. Whether you prefer a traditional or contemporary design, we have more than 40 years of experience with over 50% of our business being from referrals and returning customers. You can relax in the knowledge that you'll receive a truly personal and professional service with no high pressure sales, so call us now! From our free planning and design service to the fitting of the last tile, our high-quality products are all realistically priced. We are backed by one of the UK's leading kitchen, bedroom, and bathroom manufacturers, Rossendale Interiors PLC who have won many awards including the 2009 Gold Award 'Green Apple' for being environmentally friendly. We offer 12 months interest free or Buy Now Pay Later subject to status, or longer interest-bearing packages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wanted my new kitchen to be designed without too much input from me.

I wanted my new kitchen to be designed and built by a company I could trust. I was very pleased with the plan that Alix produced. The kitchen fitter, electrician, plasterer and flooring fitter were all very friendly and efficient, and l am very happy with my new kitchen.

28 February 2023
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Jenni for taking the time to write a review I am glad your experience you received from Alix and the Team was exactly how we do business here at Rossendale Interiors.

Rated 4 out of 5 stars

New Kitchen

Our new kitchen was designed by Joanne Kitchen, and that is not a pun that is her proper name lol.
From start to finish, Joanne was very professional efficient and really knew her kitchens.
Timescales for ripping out the old kitchen and installing the new one went more or less exactly as described and promised so no problems there, special mention must be given to Darren Ball, the kitchen fitter, Oliver, the electrician, Andy, the floor fitter, plasterer, plumber, painter and Ian Tweedale who oversaw the project.
Very very pleased with the overall outcome, and would recommend Rossendale interiors for anyone who would like a new kitchen from an independent supplier. We originally went to other large national suppliers but found Rossendale interiors to be very competitive and much more personally involved. So thank you very much for that.
One or two hiccups at the end, but they were dealt with and sorted very efficiently.so pleased about that.

23 February 2023
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you for taking the time to write a review Mrs Calvert, I can't wait to see the pictures of the finished fit of your kitchen designed by Joanne Kitchen !

Rated 5 out of 5 stars

Life savers!

We had booked in with another company originally but had lost trust in them for various reasons so we went to rossendale interiors to see if they could do the same design. Our next door neighbour used them a few months before and were really happy with thier kitchen. We spoke with Suzy and she fully went through the design with us and we knew after speaking to her there was no one else we would want (or trust) to do our kitchen. Suzy made us a couple of designs similar to our current one and also a 'wild card' option of what she would do with the space. We went with the wild card! It had eveything we wanted and more! Suzy was amazing from start to finish. The whole team went out of thier way to help us but suzy was just so determined to get us everything we wanted. Also Keith the fitter was so hard working, fast, polite and asked each day if I had any questions or any niggles to highlight to him. We honestly can't thank them all enough for our kitchen we love it! We're definitely going to them when we design our bedroom.

18 February 2023
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Hollie for taking the time to post a review on you're experience of Rossendale Interiors. We are very proud of the Team here and I am glad Suzy was able to provide alternatives including the wild card which you went with very impressed with this and shows the dynamic vision of our Designers especially in your experience of Suzy. Really glad you are pleased with your Kitchen and we welcome the opportunity to work with you when you are ready for your bedroom design. Thanks again, Mike (Showroom Manager).

Rated 5 out of 5 stars

5 Star Service and Kitchen

From our first visit to the showroom and through to the completion of our new kitchen we received a very professional service. Our kitchen was designed by Joanne who worked closely with us to come up with the perfect kitchen, all the tradesmen came from Rossendale Interiors and worked closely together to solve any problems and finish the work on time. Each member of our allotted team gave us a courtesy call beforehand to introduce themselves and advise us what there roles would be. The standard of work from all the tradesman (Jamie, Dean, Andy and Tom) is exceptional and nothing was to much trouble, at the end of every working day the work area was left clean and tidy with minimal disruption to the rest of the house. I would not hesitate to recommend Rossendale Interiors for your next kitchen.

16 June 2022
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Paul for your review, it is always pleasing for me to see when our Professionalism and ethic for our "Customer" Journey comes to fruition, it is reviews like this that make me proud of the Team here at Rossendale Interiors, once again thank you for your review. Mike (Showroom Manager).

Rated 5 out of 5 stars

💯% Rosendale Interiors 5 star

I can’t recommend Rosendale Interiors and Joanne Kitchen in particular, highly enough. First it’s their own parent company who make the units, so you get the best quality, price and delivery times. We spent approx 1 year deliberating our kitchen dining room. 5 other firms including Clearly Interiors and Stewart Frazer prices the same design and they were 3 times more expensive for the comparable product. The guarantee Rosendale Interiors offer is a no quibble affair. They are totally focused on you being 100% happy with the end result. I’ve recommended them to both family and friends who live on our Street everyone is over the moon with the design service and the product. They also have a team of tradesmen who they can get quotes from and John and David Sudall were perfectionist fitters who were a complete pleasure to have in my home.

19 January 2023
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Ms Hall for your review of your experience of Rossendale Interiors. It is always a pleasure to hear customers experience of dealing with my team here at Rossendale Interiors. As you say we are proud that we manufacture the furniture here in the North West and our Tradespeople fit to such an exceptional standard. Once again thank you for taking the time to leave a review. Mike Skelcher

Rated 5 out of 5 stars

Fantastic Kitchen

Joanne designed my kitchen and after a few tweaks after seeing it on the computer. All the tradesmen came from Rossendale Interiors and were professional, friendly and trustworthy. Tim was the kitchen fitter I even left him to finish off whilst I went on holiday. Dean and team was the electrician, Andy, the floor fitter, Pete did all necessary work for the gas and Jonathan was the plasterer. I absolutely love my new kitchen and I am proud to show it to everyone that visits, it has made a huge difference. I always say Rossendale Interiors for kitchens is the place to go. Thank you to everyone involved in making my dream kitchen.

4 July 2022
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Diane for your review and feedback, I am so pleased you have your dream kitchen now and thank you for your comments on the Team here at Rossendale Interiors. Mike Skelcher

Rated 5 out of 5 stars

We had a no obligation visit from your…

We had a no obligation visit from your designer Sophie who listened, advised and then submitted plans and sketches for our dream kitchen.Nothing was too muuch trouble and work was scheduled for a mutually convenient date. Each member of our allotted team gave us a courtesy call beforehand to introduce themselves and advise us what there roles would be.A very nice touch!!
Work commenced and Jamie our fitter soon put us at ease and assured us that he had everything under his control.At the end of each working day the place was left clean and tidy and the disruption to our household was minimal.With Sophie at the helm - the advise and workmanship of this professional team that we had in the transformation of our kitchen was far above our expectations.It is difficult to express our gratitude to Sophie and her Team for what they have achieved and for the way that they have treated my wife and I during the whole experience. Sophie and the Team are all worthy of more than 5 stars

17 July 2022
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Alan for taking the time in leaving a review on your experience, we pride ourselves on delivering a professional experience for our customers and pleased to see you experienced this yourself. Enjoy your new kitchen ! Mike Skelcher

Rated 5 out of 5 stars

Excellent from start to finish

We had a new kitchen fitted by Rossendale Interiors and were really impressed with the process from start to finish. We were able to look around the showroom and get some ideas of what we liked, then Suzy the designer came to measure up and talk over some ideas before putting some designs together.

They managed to schedule the fit just in time for Christmas, and Tony the fitter was excellent. The electrician, plumber and plasterer provided by the company were also great, as was everyone at the company that we interacted with.

All in all, really happy with the new kitchen and process, would highly recommend.

16 December 2022
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Richard for your review and feedback, so glad we managed to squeeze the installation before Christmas for you and glad it all went well.

Rated 5 out of 5 stars

Full kitchen fitted and Wardrobes

We recently had a new kitchen and wardrobes fitted by Rossendale Interiors. The service was excellent from start to finish. Sophie was great, always on hand if you had any queries. Sophie designed the kitchen and bedroom and we are very happy. The fitter, Tony did an excellent job, gave us advise, was friendly and professional. Andy the tiler again was excellent as was the electrician. They turned up when they said and all worked really hard. Sophie has been great with any minor issues we had and everything gets sorted. Thank you Rossendale Interiors, so glad we went with you.

18 December 2022
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Karen for your review and feedback on your Kitchen and Bedroom designed by Sophie and fitted by Tony.

Rated 5 out of 5 stars

Amazing kitchen

I wouldn’t hesitate in recommending this company, they were fantastic from start to finish. Joanne my kitchen designer was brilliant and I absolutely love my new kitchen. They also provided a fitter, electrician, gas engineer, plumber and floor fitter who all did an amazing job. Very reliable and reasonably priced

8 February 2022
Unprompted review
Rossendale Interiors logo

Reply from Rossendale Interiors

Thank you Elaine for leaving your review and feedback on your Kitchen design, installation and of the Team here at Rossendale Interiors.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look