After a small delivery misunderstanding due to my location the service was first class and speedy.Monika was very helpful and a great help. Rottner Gun Box Gunmaster XL Biometric Lock Black Was my o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The safe we ordered was delivered quickly & smoothly. It's well made and is just what we wanted. Personally I think it should come in a plain brown box rather than one with a full colour pictu... See more
Company replied
we ordered this thinking it would be here the following day. they emailed us to say that unfortunately it was out of stock in this country but we could have it delivered from Germany and did we still... See more
Company replied
I am very impressed with the overall quality of the product . If I was being "picky" then I would suggest the position of the top two holes inside the box should be slightly lower(approx 40 mm) t... See more
Company details
Written by the company
Manufacturing secure storage equipment, safes, key cabinets and post boxes, for business and home. ✓Free delivery. ✓Fast delivery. ✓Wide range of products.
Contact info
42 Essex Street, WC2R 3JF, London , United Kingdom
- 01234 376 767
- info@rottner-security.co.uk
- rottner-security.co.uk
Prompt and very good service
Prompt and very good service. Fast and efficient.
4 February 2020
Unprompted review
Key cabinet arrived in good time
Key cabinet arrived in good time. Instructions for entering key code etc straight forward, if followed carefully.
15 December 2019
Unprompted review
I've been asked to review a service for…
I've been asked to review a service for a product that hasn't turned up yet! My experience of the service so far is frustrating as the item was not in stock in the UK and had to come from Austria.
6 December 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Hello, thank you for your kind review!
Rottner customer service team.
So easy to install took less than 15mins
26 November 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Hello, Thank you for the kind review!
Kind regards,
Rottner customer service team.
I ordered the safe on 31 October and…
I ordered the safe on 31 October and was told delivery would be 6-7 working days later. That date would have been 11-12 November, however, as at 16 November, there is no sign of any safe!
16 November 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Hello, thank you for your review, however as discussed over the phone and via email, the safe was lost by the transport company.
In order to make things right, we have dispatched a new safe and added a discount.
Thank you again for your patience and understanding!
Kind regards, Rottne customer service team.
Very fast and efficient service
5 November 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Hello,
Thank you for your kind review!
Kind regards,
Rottner team!
the key cabinet is fine but why a Rottner logo on the door?
The key cabinet is fine except on the front of the door is a Rottner Security Logo and strap line - we don't need this and neither was a logo shown on the product when we were buying online. A bit underhand.
3 November 2019
Unprompted review
This is our second post box from them…
This is our second post box from them and very pleased we are too.
17 October 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Hello, Thank you for the kind review!
Kind regards,
Rottner customer service team.
Very good service
Very good service. Good quality product and fast delivery.
3 October 2019
Unprompted review
The lock was without instructions
The lock was without instructions, when we attempted to fit the lock the lock collapsed in pieces which meant it was impossible to put back together.
As such VERY UNSATISFIED.
30 August 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Good morning.
We are sorry to hear that there were issues with the cylinder lock you have ordered.
Please let us know if you require a replacement for the damaged one. If yes, please send us a photo of the damaged article to info@rottner-security.co.uk so we can credit it accordingly.
Edit 02 Sept 2019
Good morning,
We have received your email. We will send out a new lock today. Next day delivery.
The fitting of the lock ass follows. If the door cannot be opened you need to use a drill and drill the old lock. After removing the old damaged lock replace it with the new one.
Unscrew the bolt that holds together the new lock gently, so the inner lock doesn't fall out. Remove the scre, washer and the rest of the bits. Place the key lock facing outside then add the bits and washer and tighten the screw.
We hope that you will succeed in replacing the faulty lock.
Kind regards, Rottner Customer Support Team.
Ordered some key fobs online and they…
Ordered some key fobs online and they arrived very quickly.
15 August 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Good morning! Thank you for your kind review!
Reply from Rottner Tresor Gmbh-UK
Thank you! Have a pleasant day!
Nil Customer Service Response
Nil Customer Service Response - Laptop safe ordered an arrived a day later than advertised. When safe unboxed the keys did not fir the lock to open the door Called Rottner twice and left a message, nil reply. Facebook message sent and even showing as seen by them, but still absolutely nil response. Would not recommend these guys for anyone looking to purchase as they don't respond to problems. *Update 20/08/2019* Response below is not accurate - you did not respond as you state. The item went back to you and you then failed to send the promised replacement, when that became evident (through having to chase you) we cancelled the order. Refund as well had to be chased. Hopeless, utterly hopeless. Nice new safe arrived from other supplier, with the right keys, when promised - so Rottner it CAN be done!!!
2 August 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Hello, thank you for your review.
The statement above is not entirely correct. We have replied via Facebook messenger and via email the next working day. Our clients are very important to us and we always do our best to sort out the issues that appear along the way. The article you have ordered was dispatched as soon as you have placed the order but due to busy traffic, the delivery company could not arrive in time. We apologize. We have successfully refunded the amount paid on the 8th of August.
A vg quality letter box of good…
A vg quality letter box of good proportions and delivered promptly.
24 July 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Hello, thank you for your kind review!
Reply from Rottner Tresor Gmbh-UK
Good afternoon. Thank you for your kind review.
Kind regards,
Rottner Customer Service Team.
A bit slow to receive the product
A bit slow to receive the product. Will pay by card next time as cash payment appear to have caused quite a bit extra time for delivery.
27 May 2019
Unprompted review
Reply from Rottner Tresor Gmbh-UK
Good morning, thank you for your order and feedback. We value our customers and appreciate an honest review. We are constantly working on improving our services.
Kind regards,
Rottner Security customer service team.
Very prompt delivery and very robust…
Very prompt delivery and very robust well finished safe. Exceptional value direct from manufacturer.
21 May 2019
Unprompted review
Nice looking mailbox
Nice looking mailbox, but arrived with small damage. Not as solid as I was expecting.
7 May 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.