Route Reviews 2,039

Melliza was fast and responsive I was able to get a replacement shipped in 3 days and when that arrived again damaged by fedex I promptly got a refund.

I have very bad anxiety and I need my orders when I order and I don’t know what happened but my package was damaged during transit causing me to receive a empty package and threatening note but luckily route protection did exactly what they said they do and they addressed and rectified the situation and that’s what you call handling business

Great service protection and information about shipping.

I had a lost package and both Leah & Tanner were extremely courteous, expedient and helpful! Great experience overall!

They handled my refund immediately. Great service.

I was helped by Madeline and she was so helpful and kind! I am in the UK and couldn’t get my mobile number to work to verify me, and I submitted a ticket and this lady helped me all through email with getting all the information from me this way, she was so so so helpful I am so grateful!
Thanks :)

This company is a fraud and a scam. I filed a claim for order number 3848644, but I never received my order. When I reached out to them, they told me to get lost, so I contacted my card issuer.

I never wanted to make a claim for order number 3895390, but my card issuer advised me to do so. They told me I needed to provide proof that the merchandise was not received by the business. I requested proof from the company, they provided me with a document confirming that both order numbers wias never received forward it to them.Then, they disappeared without a trace and went into the wilderness with my money.Again

I very much like the lady that I dealt with face-to-face. But the process to get to that point was difficult as I am not a young one and used to all the Rigma role I had to go through. Despite it all and what the help of my son-in-law I got through it.

I’m happy I used this company, because they handled my claim professionally and it was a smooth process. Thank you!!

It was a breeze to submit. I thought I was going to have wait to hear a resolution, but I got an email in about 10 minutes saying my refund was approved.

Since doing online shopping alot more in the last 5+ years, Ive come across Route and enjoy and trust their app. I will always use Route when given the option because anything can happen to a package. I've also worked for UPS, so I know. During this time Ive only had to use Route's protection 2 times. Both times the representatives have been more than helpful, caring, but resolved the issue that day. Best customer service I've come across. It makes shopping online alot easier and worry free...and I like to be worry free. Route is worth every single penny. Thanks for being such a respectable and dependable company.

Amazing customer service! They helped me the whole way through my order return and they were so kind and understanding to my situation!
I am Very satisfied with their service!!

The process was smoothe up until it was time to get my 1300 refund for a package ups lost and still hasn't made right. After I did the notary, route said they would send the refund after I sent them the email associated with my PayPal, and I did and nothing, then the next day nothing, even though I sent multiple emails starting at 6 am. They completely ghosted me . Seems like a scam to me, they probably took my money.

the text links open in a browser not the app.. of course it begs me to fricking login :ANGRY" "get help fast with shipping problems" and "you need to wait 5 more days to open a claim" are not the same thing. there is NOTHING fast, THIS IS A TERRIBLE SERVICE. its a waste of time, not useful. the app cant find the orders. displays incorrect info... i dont think anything went right

Very easy, maybe the easiest return i have ever done....

Quick and easy. My package was stuck in a loop for days, came smashed and some items inside were broken. I was refunded in less than an hour.

Very fast response and a favorable outcome. Thank you!

Jessica from Route was great and very prompt. With the help of Madeline and Jessica I felt confident that I would get my refund for my damaged product. And I did! Very quickly and streamlined. Thanks so much!