RouteNote Reviews 2,901

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, most reviewers were somewhat happy with their experience overall. Many users appreciate the support team, describing them as friendly, helpful, and professional in addressing issues and providing solutions. Customers often highlight the good service and the staff's ability to guide and support artists, making the distribution process feel like a partnership. Some also find the platform easy to use for publishing and tracking data, and value the personal touch in their interactions. However, a significant number of people express dissatisfaction with slow response times from customer service and prolonged processing times for releases, sometimes taking weeks or even months. There are also complaints about the website's functionality, including login problems and content disappearing, along with issues regarding unclear rejections and a lack of specific explanations for delays.

What people talk about most

Response time

Reviewers highlight negative aspects of response time, with many customers expressing frustration over long... See more

Service

Users describe ambiguous interactions with service, with many praising it as great, reliable, and helpful,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing frustration over slow... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the support team for being helpful,... See more

Website

Reviewers mention ambiguous feedback about the website, with some praising it as a great distribution site... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a doubt with taxes, and customer service take a long time to respond me, and the response isn't all clear, because I'll need a kind of invoice to pay taxes in my country. I have my first sing... See more

Company replied

Rated 4 out of 5 stars

I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more

Company replied

Rated 4 out of 5 stars

The service of the RouteNote's Support-Team is great and always they give us a functional solution. The only "problem" is the response time, but OK. Another issue is the platform's login problems. Νev... See more

Company replied

Rated 5 out of 5 stars

The Routenote support team helped me explain on reason why got rejection on OAC request. They pointed out bad points on my channel and I could make improvements and resolve my mistakes. thank you so... See more

Company replied


Company details

  1. Music shop
  2. Distribution Service
  3. Music Management and Promotion
  4. Music Publisher

Written by the company

Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!


Contact info

3.3

Average

TrustScore 3.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice Service

10/10 for a nice distribution service

15 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Cece,

Thank you so much for this review, this is great to receive!

- Alana

Rated 5 out of 5 stars

Excellent Service

excellent music distribution service and quick customer support

14 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for this kind review!

- Alana

Rated 5 out of 5 stars

I had a great experience witExcellent support and very helpful teamh the…

I had a great experience with the RouteNote support team, specifically with Rowan and Olivia. They were very professional, highly responsive, and helped me resolve my issues with Spotify distribution and YouTube OAC upgrade. I really appreciate their dedication and hard work. Truly a reliable service for artists.

13 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, this is very nice to read! I'll be sure to pass on your kind words to Rowan & Olivia!

- Alana

Rated 5 out of 5 stars

Routenote free subscription is best…

Routenote free subscription is best uploaded song to distribute, uploading song is very easy, customer support is fast, they process song for distribution within 1 hour of upload. Thanks for fast services

PROS
1. Fast Customer Service around 3 hour
2.Fast upload & review within 1 hour
3. Free & Free services donot have to pay anything

Cons
1. They dnt accept Fully AI or AI assist music
2. They charge fees for same free services

10 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Sushil,

Thanks for this review, we really appreciate it.

We do accept some AI-generated content, however there are a few things you must take note of:
* Ensure you check the terms of any websites you are using before uploading your releases
* Be aware that AI content is not allowed on stores that use Content ID systems.
* Be prepared to provide links to the site(s) you use. We may be unable to approve content if we don't know where it's come from.
* Avoid imitating specific real-world artists.
* Use sites that adopt ethical training models, to ensure respect of privacy, security and to avoid misuse.
You can head to this article to read more on this:
https://support.routenote.com/kb-article/can-i-upload-ai-releases/

- Alana

Rated 4 out of 5 stars

Routenote is best for new independent artist

Well, Routenote is good for new artists, especially independent artists who don't have much recognition.

You can release unlimited releases, and they can help you request OAC on YouTube, claim a Spotify Artist Account, distribute to 150+ digital stores with free YouTube Content ID, and the most important part is that they are the only free distributor that provides that. You can edit metadata easily, and the typing process has been simplified, making it faster to type the metadata.

However, due to its free service, the delay on your releases is unavoidable; it usually takes 30 days or more to get your new release to update its status, and it takes a week or more for the support team to reply. Moreover, providing to YouTube Music sometimes failed.

In conclusion, Routenote is still good for new independent artists who don't have money; they have been serving free distribution for 19 years and can still stand firm in 2026. Honestly, don't talk about the delay with the releases. I respect Routenote and their team very much.

9 July 2025
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for this kind and fair review! It's much appreciated, we love your honesty!

- Alana

Rated 1 out of 5 stars

always problems

nothing to say

4 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, we're so sorry to hear you're unhappy with our service. Please email support@routenote.com if you want to discuss anything further.

- Alana

Rated 1 out of 5 stars

RouteNote is absolute garbage. The worst service in the industry.

The worst company you could possibly encounter. If you want to bury your music and waste your time—this is the place for you. Total incompetence and a complete lack of regard for artists.

My release is stuck in limbo, support is non-existent, and there is zero feedback. Technically, there is a way to contact them, but it seems like the only thing they are capable of doing in their UK office is picking their noses. They simply ignore your work, ruining all your plans and promotion strategies. If you value your work, stay away and find a reliable distributor. I have decided to move my entire catalog to DistroKid, where professionalism actually exists. Absolutely disgusting.
----
May 8: I have officially submitted my User ID (5010103) through your verification form as requested. Stop using these public replies as a marketing tool to look "helpful." My ticket has been ignored for weeks. As a software engineer with 20 years of experience and a SEO specialist, I see right through these stalling tactics. I am not looking for "further assistance" or apologies — I demand the immediate deletion of my account and the release of my UPCs. Every day of your delay is being documented across all major review platforms.

---------------

"My final conclusion is clear: there is absolutely no point in working with RouteNote, especially for newcomers. Your support is a black hole, and you hide behind 'queues' instead of fixing your broken service.

I’ve made my decision — I’m moving my entire catalog to professional distributors that actually respect artists, such as:

DistroKid (distrokid.com)

TuneCore (tunecore.com)

UnitedMasters (unitedmasters.com)

Furthermore, I reserve the right to share my negative experience and post detailed reviews of your incompetence on all major music industry forums, social media platforms (Reddit, Quora), and review sites. People need to know the truth before they waste their time and career with you.

I’m done wasting my time on your excuses. Goodbye."

1 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to provide the further information as requested.

Looking at your correspondence, I can see you do have 6 outstanding emails that we haven't yet gotten around to responding to yet but they were all sent to us in the last 2 days.

You can check out our up-to-date response times at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

Our team will review and respond to all correspondence we receive as soon as we reach it within the chronological queue

All of your other tickets and emails have been replied to and you have no other outstanding contact. The correspondence from our team states our review time on releases, please refer to this.

- Alana

Rated 5 out of 5 stars

Great platform for independent artists

Great platform for independent artists

I’ve released many songs through RouteNote over the years and I’m still continuing to use their service. Overall, my experience has been very positive. The platform makes music distribution simple and accessible for independent artists, especially for getting songs on Spotify, Apple Music, YouTube Music, and other major streaming platforms.

What I appreciate most is that they give independent musicians an opportunity to distribute music globally without huge upfront costs. Their dashboard is easy to use, and uploads are straightforward. I’ve successfully released multiple tracks with them, and the process has been reliable for my music career.

Customer support can sometimes take time depending on workload, but they usually provide solutions and keep improving the service. For independent artists looking for an affordable distribution platform, RouteNote is definitely worth trying.

6 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey Abu,

Thanks for this 5 star review! We really appreciate this and we're so pleased you like using RouteNote despite the delays we can face in responses & reviews.

- Alana

Rated 5 out of 5 stars

5-star review by Natalie

Five stars for RouteNote. Natalie walked me through the requirements for my OAC step by step, including technical details about browser display. Her personal and efficient support really makes a difference in the independent industry.

5 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Pablo,

Thanks for this 5 star review! I've passed this on to Natalie and she's so thrilled!

- Alana

Rated 1 out of 5 stars

Long reviews

Long reviews, never checked properly in the app, in order to see if you have been rejected you have to personally email support. Waste of time and money never use it.

1 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, you can check the status of your release in your discography, you do not need to email support for this!

- Alana

Rated 1 out of 5 stars

Complete shit

Complete shit. Almost 3 months further and still in review.

5 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for taking the time to leave us a review and for providing feedback.

We'd like to learn more about the issue and address this in more detail, so we've reached out for more information. We'll update our reply here as soon as we hear back from you.

- Alana

Rated 5 out of 5 stars

YES, YES, AND ABSOLUTE YES.

I went back to making music and I still use RouteNote after 3 years have passed, this is one of the best if not THE BEST free music distributor (as I never used other one). People complain about customer service, but at my experience it has been really good and they reply as quick as they can, I hear complains about release waiting time but I don't think that's an issue, especially considering this service IS FREE.

I absolutely recommend it. The best free distributor at my point of view.

5 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thank you SO much for this review! We are so pleased you've stuck with us!

Good luck on your music journey!

- Alana

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