RouteNote Reviews 2,901

I had login issues. Kyle from support provided an amazing support. I happened that I was entering my email address instead of my user name.
Kyle also helped me on how to get my music published with other distributors to Line Music. Thanks again Kyle.

Fast Response in Agents

Very understanding and capable of helping me with my problems. They always send very kind and professional emails which contain very relevant and useful responses to my often self-caused problems.

My review is still pending since beginning of March.
I've also opened a ticket request more than a week ago, and no response at all.
I'm starting to believe this whole process is...useless and close to be a scam.
More than 33 working days for a review? and the support site tells they are processing discography with a backlog of 20-22 days. Will move to other platform.

**UPDATE: 2hours after this review, they have REJECTED my release. Coincidence? I dont think so. And my release, my audio files are not accessible anymore. I cannot access all my content I have created, it simply disappeared from their website.

I am Patroux, French composer and musician using Routenote services since 2016 with now 22 albums published via their company, and I really appreciate their support all the time I need.

The experience I have had with RouteNote has been unprofessional, lacking transparency, and constitutes a serious violation of user rights.

Since the beginning of March, approximately 20 music releases that I uploaded have remained in “under review” status for weeks. During this period, I did not receive any concrete, clear, or satisfactory feedback. Despite repeatedly contacting support, I was only given automated, superficial responses that merely normalized the delays.

When the process eventually progressed, I was informed that my content was not suitable for the platform, without any specific explanation. My account was then fully restricted. No clear reason was provided regarding which content was rejected or why. Only general, vague, and universally applicable standard statements were used.

When I requested deletion of my account and content, the process became even more complicated. I was first asked to fill out a mandatory form, and later my deletion request was rejected on the basis of so-called “legal reasons.” However, these alleged legal grounds were never clearly explained to me.

The response to my Trustpilot review continued the same approach. In the public reply, no concrete explanation was provided, and the issue was redirected back to private support channels, avoiding transparency. This creates the impression of an approach aimed more at reducing visibility of the issue rather than resolving it.

Throughout this process:

Communication was deliberately delayed,
The same issue was handled inconsistently by different agents,
Direct and clear answers were not provided,
There were significant inconsistencies in process management.

As a content creator, I do not accept my works being retained on any platform without my permission. I hereby request the immediate and permanent deletion of all my content and personal data.

I explicitly reserve all my legal rights regarding this matter.

Additionally, my clear advice to anyone reading this is: think very carefully before signing up for RouteNote, because your time is far more valuable than the uncertainty and lack of communication you will experience with RouteNote.

--LATEST UPDATE--
My account was closed on April 16, 2026.
I would like to thank Lucy very much.
I entrust all those responsible to God for ruining 40 days of my life.

They handled my request well and made sure to reply to every message even if it's takes a while but they'll always get back to you 😊 so it's fair and they can still improve a little more but in general it's very great and i enjoy their services thank you RouteNote

Song was disapproved because i dint pay the fees for moderation, scammers and time wasters

You will likely never ever hear from their support team they do NOT care about the artists and should not be used I have support tickets dated 6 months and a fellow producer of mine has a 2 year old ticket they still haven’t responded to use any other distributor because you likely won’t get paid either without reporting them and kicking up a fuss!

Edit: the route note team state it’s unlikely yet their are countless accounts of the same thing happening to me online where people are unable to get responses to tickets I opened my first ticket in October last year and it still hasn’t even been read I will provide screenshots to prove this is the route note team are going to gaslight people they have mistreated 😅

The support team is truly truly very helpful and always take care of things in a very fast way

Heyy 2nd review again. I submitted a Content Mapping Request because my YouTube Topic channels were duplicated and the releases were mapped wrong.

Support got back to me and sent the request to YouTube. After some waiting, the issue finally got fixed and the duplicate Topic channels were merged correctly under my artist name.

Took a bit of time but it got resolved in the end. Everything is now correct. 💫

Massive W to Routenote ❤️

Why is it taking so long to approve the Airwaves album? They say it will take 5 business days.

They take over a week to respond to support emails, and when they finally do they tell you to use their AI assistant or submit another support ticket, which would lead to another week+ of waiting for a response. The AI assistant tells you to email support, who tells you to use the AI assistant... Support doesnt even read emails, instead they just look for keywords and copy paste responses. Their support is basically nonexistent.

Edit: lmao I see they replied and still didnt read my whole message even on here! Routenote, I am trying to tell you that your AI assistant doesn't work, it tells you to email support directly.

Trying to set up with stuff of my company and students on Routenote. Kyle has been a great support throughout. He's answered all my questions. The blokes a legend.

I´m glad this distributor still has a free plan so all musicians/compositors can have an oportunity in this world. Also Rowan and Routenote/Soundclouud Support Team were the best helping me with some problems .

Dreadful. Album uploaded with a lead time for sales of 3 weeks to get through whatever process they think is 'moderation'. After a month it is still not released. The time taken to respond to 'support' requests is equally abysmal. I wish I had gone with another aggregator for the 30 albums I have released through this epically underperforming company.

They resolve my problem with personal asistance. Im happy with the result

"I have been using RouteNote for my music distribution, and the experience has been nothing short of amazing. As an independent artist, I truly appreciate how they empower creators by providing a platform that is both accessible and professional.

What stands out most is their moderation and support team. My recent projects, including my EP 'Meri Viran Duniya' and the single 'The Secret Behind The Face,' were handled with great care. The approval process is transparent, and the global reach they provide is incredible. They are genuinely the best partner for artists who want to grow their brand internationally. Highly recommended for their reliability and artist-friendly approach!"

Nice, they give me support and helped me with my logging issue