roverpetproducts.com.au Reviews 

91
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional craftsmanship of the pet accessories, explaining that materials feel premium, sturdy, and well-suited for active animals. People greatly appreciate the thoughtful design details, such as clear contact embroidery on collars and supportive orthopaedic beds that bring ultimate comfort to their pets. Buyers also mention that shopping local provides wonderful peace of mind, knowing items are Australian made and crafted to last. Some reviewers were not happy with shipping times, noting that orders occasionally took longer than expected to arrive or required extra waiting periods before delivery.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with consumers expressing immense satisfaction... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the durable materials and... See more

Delivery service

People report positive experiences with delivery service, highlighting fast and seamless shipping that often... See more

Order

Clients share mixed opinions on order experiences. Reviewers frequently highlight prompt delivery and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the best of 4 different brands of nylon embroidered dog collars we have bought over 20 years. The materials, stitching, clasps etc are all high quality, giving them a premium feel. They fi... See more

Rated 5 out of 5 stars

I have ordered food and toys from the Rover Pet Products team on several occasions and the team has been AMAZING! They have stopped at nothing to help and always reply super speedy!!! My fussy pup... See more

Rated 5 out of 5 stars

I purchased 2 name collars for my dog and puppy. I love that the contact details are embroidered into the collars. No more dangling tags, which is important when you have a puppy. The collars are easy... See more

Rated 5 out of 5 stars

I’ve had such a great experience with the Rover Pet Products team their customer service has been outstanding! After months of my sister raving about the TuffMatt, I finally gave in and bought one… an... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

91 reviews

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No history of asking for reviews

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4.6

All reviews

(91)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just as amazing as advertised!

Just as amazing as advertised!! Went and bought another one. The quality of the foam compared to the Amazon one I previously had was like chalk amd cheese. You can really tell the quality of the Rover product was above and beyond. Plus, the bed had zero smell! No toxic chemical smell like cheap beds. My goldens love them. Cant praise them enough, worth the investment. Ps. Bought during EOFY sales and it still arrived within the week. Bought a Dazy bed on the same day and it wont be shipped until 3 weeks after purchase, so deliveryein a month. Compared to 1 week with these guys. Good job on the logistics during sales!

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend, poor customer service

Would not recommend.

We had a confirmed collaboration in May, however after waiting over two weeks with no communication or updates, I had to follow up multiple times. When I left a polite comment asking them to check their DMs, the collaboration was cancelled instead of my enquiry being addressed.

I understand that many Australian small businesses are busy, but being busy is not an excuse for poor communication or customer service. A simple update would have been appreciated.

Unfortunately, this experience left me disappointed and unwilling to work with this business again.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

The Aqua Dog ID Collar is Brilliant!!

The Aqua Dog ID Collar is Brilliant!!! The Collar is well made, durable and the reflective stitching for night is an awesome bonus feature! Highly recommend & we will be ordering another as he grows bigger.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised dog collar for my rescue dog

I ordered a personalised dog collar for my rescue dog.When I emailed Rover Pet Products, they promptly replied. The collar arrived in the time frame they gave me.The collar has been made with good quality material and it looks great.Very happy with what I received. Would definitely recommend 👌

24 February 2026
Unprompted review
Rated 5 out of 5 stars

All round great collars

Well made. Tough enough to handle whatever the work day throws at them. Been my collar of choice for seven dogs now. Helped people return my dogs on the odd occasion one got lost. Australian-made. Friendly, efficient service. What’s not to love?

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Aqua collar

I ordered 2 aqua collars from these guys. The order took a little longer than expected to arrive, but was very happy with the quality once they were received. I have since ordered another one for my daughters dog.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Jolly Ball for Harry

I bought a Jolly Ball for Harry, my Border Collie/Kelpie who absolutely LOVES it. This item is to replace one I had bought for my horses but they didn't play so it was given to H. It is an absolute delight to watch him play and as this was my first time purchase from Rover Pet Products I am sure it will not be the last! Excellent Seller communication and price. Thanks to your great team.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Complete silence. Not contactable.

Long story short.
- Purchased dog leash on 4/11 which states "Fast turnaround. Shipped within next business day."
- No updates on 6/11 so I emailed.
- No updates on 10/11 so another email.
- No updates still today (17/11) with voice messages left and 3 attempted calls.
Company completely ignores any form of contact and has not attempted to respond even though they have updated their website with Black Friday sales.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and made in Australia

These are the best of 4 different brands of nylon embroidered dog collars we have bought over 20 years. The materials, stitching, clasps etc are all high quality, giving them a premium feel. They fit well and are easy to adjust.

There are a lot of thoughtful touches such as different sized fonts for the name and phone number. Best of all they are made in Australia.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product!

Excellent product!! Highly recommended to the most active of dogs and chewers! I’ll buy again for sure

5 November 2025
Unprompted review
Rated 5 out of 5 stars

BEST customer service and very happy puppies!!!

I have ordered food and toys from the Rover Pet Products team on several occasions and the team has been AMAZING! They have stopped at nothing to help and always reply super speedy!!!

My fussy puppies will eat anything as long as there is a meal topper on it and get super excited when any Rover toy is given to them (which are going 6months strong lol)

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous dog bed

Gorgeous dog bed - Amazing quality!
So happy with our dog bed, such good quality and our little staffy loves it!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Personalised Collars and Leads

I always shop here for our dogs personalised products, the quality is high and lasts years, turnaround time and postage was prompt. I won't shop anywhere else for these products

3 October 2025
Unprompted review

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