Row.co.uk Reviews 1,188

Very easy and simple to use

Tried calling them when i had a burst water pipr on a sunday night and all answerphone messages said call back on monday. not 24 hour service
had to call out an emergency plumber not worth 1p

My initial contact was with Sandy at Row, and she was very professional and communication skills in dealing with my particular issues were excellent, so I was made to feel at ease and that my claim would be dealt with swiftly, I found her highly efficient and helpful. From this point Chloe in the claims Team handled my claim It was a pleasure dealing with Chloe and this is my first claim ever. I am relieved that it has now been handled and await my new fridge freezer delivery. I would highly recommend both Sandy and Chloe as a highly professional and pleasent Thanks to this positive experience my dealing with Row has been much less stressful. 😄

I would leave not one star at all for this company but can’t be done , I have paid my washing machine insurance for 3 years I tried to make a claim , spoke every day for 12 days , but as I lost my proof of purchase they will not fix my washer , absolutely disgraceful company , DO NOT give them your money

Friendly patient listened and understood while trying to suit my needs

Brilliant service, was easy to checkout and gives you that extra piece of mind.

It was relatively straight forward and quick

I received the best customer service from Connor and his colleague they was very helpful and understanding

Flawless experience, no payment required, all done via direct debit. Very good

Very quick to set up and gives us the level of cover we need at an affordable price

I made a claim for the boiler repair and they sent a guy to look at this and he told us he will order the parts,

We followed up after the visit and an average it took 50 mints to speak to some one and what we got at the end , end less stories.

Waste of time, the true tests of these policies is when you make a claim and now I will never touch them.
Thy dont even bother to contact and say they will not deal with the matter! which is the worst part. Its a scam , keep away

Easy to use website, reasonable prices.

For the last 5 years I've had landlords emergency insurance from Row. My tenant recently needed to use the insurance. On calling the tenant had to wait in a phone queue for around 40 mins each time, with basic details collected when they did get through. After 36hrs and no emergency response I called in to chase up.

Row then said they would arrange someone to come out if I paid the excess. An hour later they called to advise they had no plumbers on their books in my area. Which as I live in North London, that's a pretty poor show.

They asked me to get a plumber myself and they'd pay. Not had a word from them since I sent in the invoice, despite chasing up. Starting to think I've wasted 5 years of premiums.

Will be following up soon via Financials Ombudsman service.

After I called several times because I made the claim from august they accepted the claim now and they send me the replacement phone after 2 weeks after I paid the excess and the phone is in bad condition, scratches , the screws are damaged , and is very dirty. Unbelievable

awesome! Quick simple easy to do.

Gemma was brilliant. She got everything sorted for me as we are moving home and we also had a lovely chat! She is very sociable and amenable and was helpful and efficient too. Thank You Gemma!

Helpful and very informative call polite and understanding

People be CAREFUL! It’s very fast and cheap but when you have some problems they are not doing nothing. And you’re paying for nothing. For me this company are like absolutely scammers company.
I bought Tv and after I bought in this company insurance, everything was very fast. But after more than one year, I broke TV screen, log in online in them website trying to get claim, filled everything. And I got answer that my claim it’s cancelled. So they answer was that they are covering things what it’s just year old. If you have some problems after it’s not them problem anymore. But the best part it’s that every single month they are still taking money from your bank FOR NOTHING. When I start to contact with them I was more shocked, first call was with man who actually agreed that I was paying for nothing and he can’t do nothing about that. The second call was after 1 MONTH! Other man call to me and said that’s it’s my fault, because I didn’t see that they are covering just 12months and he absolutely didn’t listen me. I understand that’s very comfortable to take money from people for nothing. But they should inform, call or send email. That for example your policy it’s not covering anymore some thing. But no I was like stupid who is always paying, thanks God that I broke the screen and cancelled the policy. Because who knows how long I would pay more, 5 or 10years. Imagine to trough out 150£ per year in to bin. Because the feeling it’s like that. And by the way they are not planning to make any refund. I know that’s very quick to buy, cheap but double think before buying because cheap doesn’t mean successful. Be careful.