Parent company needs to intervene urgently
Ruby & Oscar, part of the Roxoa group, has had my wedding ring in its possession for resizing since last month.
I received confirmation that the ring had been delivered, but since then I have had no update and no response despite repeated attempts to contact the business through email, social media and live chat.
My wedding is on 1 August. I have now made it clear that I simply want the ring returned immediately, whether the resizing has been completed or not.
I am posting this review because the normal Ruby & Oscar customer-service routes have failed completely, and I need someone at Roxoa to take ownership of the issue, locate my ring and arrange its safe return.
I will update this review when the ring has been returned.
16 July 2026
Unprompted review