Better Garden Reviews 

197
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Disgusting , poor quality products No contact phone number Tried to get out of giving me full refund. Customer service felt like a AI was replying to my emails. Not much Australian that I could f... See more

Rated 1 out of 5 stars

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... See more

Rated 1 out of 5 stars

I would give zero stars if possible. Dont waste your time & money on these cheap inferior quality items. Were faulty from the start, requested a refund, but they delayed continually. I returned items,... See more

Rated 1 out of 5 stars

I bought an “unbreakable” hose from this company in late December 2025. It was used less than once a week before it split and was unusable in June 2026 (less than 6 months). I contacted the company to... See more

Company details

  1. Garden centre

Written by the company

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

197 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(197)

23 reviews in the last 12 months

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Rated 4 out of 5 stars

Very good quality furniture

I ordered a new table and four chairs. Very good quality furniture which arrived as expected. I have had Royal Garden furniture for years and it never seems to wear despite being out in all weather. Hence why I had no hesitation in buying again
One of the chairs had two pads missing from two legs but an email resulted jn a very quick turnaround with replacements sent in the post.

2 July 2022
Rated 5 out of 5 stars

metal mesh garden table

The metal mesh garden table was just what we wanted and at the right price too.
The delivery timing was accurate and the delivery man was extremely helpful.
Excellent product and excellent service. Thank you.

9 June 2022
Rated 4 out of 5 stars

The cushions are lovely

The cushions are lovely. The delivery was ok eventually- 2 were delivered and 2 were not but Royal Garden sorted it - thank you

23 May 2022
Rated 5 out of 5 stars

Royal Garden armchairs given a new lease of life

We have had some Royal Garden 'Savoy' armchairs for about 20 years, but eventually the plastic foot caps started to deteriorate. I contacted their helpdesk who were very efficient and I was able to purchase replacement foot caps which were delivered in the time they'd indicated, and easily fitted to the chairs.

In this 'throw-away age', it's good to find a company who still support products they made many years ago.

29 April 2022
Rated 4 out of 5 stars

I purchased some WMH furniture over 15…

I purchased some WMH furniture over 15 years ago and it’s still good as new so when I wanted additional items and found Royal Garden were suppliers I placed my order. The order arrived within the time stated and delivered by helpful guys. I gave 4 stars only as the order was a cushion short. After one phone call the missing item was sent by post within a couple of days. I would recommend.

28 April 2022
Rated 5 out of 5 stars

Not cheap but you are paying for…

Not cheap but you are paying for quality. Outstanding quality garden furniture. The table and chairs arrived in perfect condition and were well protected against damage. Looks wonderful in my garden.

23 March 2022
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