Better Garden Reviews 

197
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Disgusting , poor quality products No contact phone number Tried to get out of giving me full refund. Customer service felt like a AI was replying to my emails. Not much Australian that I could f... See more

Rated 1 out of 5 stars

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... See more

Rated 1 out of 5 stars

I would give zero stars if possible. Dont waste your time & money on these cheap inferior quality items. Were faulty from the start, requested a refund, but they delayed continually. I returned items,... See more

Rated 1 out of 5 stars

I bought an “unbreakable” hose from this company in late December 2025. It was used less than once a week before it split and was unusable in June 2026 (less than 6 months). I contacted the company to... See more

Company details

  1. Garden centre

Written by the company

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

197 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(197)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We already have owned Royal Garden…

We already have owned Royal Garden furniture for over 17 years and needed to replace 2 of the chairs so bought the stack of 4 chairs in same design. Ordering was simple and delivery was efficient and friendly. We are thrilled with the continued quality - not always a given in a product first purchased a long time ago!

20 April 2021
Rated 5 out of 5 stars

Despite not receiving a phone call the…

Despite not receiving a phone call the previous day to inform me my furniture would be arriving the next day, the gentleman who delivered it was more than helpful. As I am disabled he brought it into my flat for me. It has yet to be assembled but looks lovely.

18 April 2021
Rated 1 out of 5 stars

The order was placed nearly two weeks…

The order was placed nearly two weeks ago and I have not been updated as to when my items are going to be delivered. Pretty poor customer service hence my mark.

17 April 2021
Better Garden logo

Reply from Better Garden

Hi Mr Callister,
You have now recived your order so I hope everything is sorted for you. We apologise for your delayed delivery and understand your frustration that this ran over by a few days. We are a very small team so sometimes orders can run over.
We hope you fully enjoy your garden and furniture.
Regards Royal Garden.

Rated 5 out of 5 stars

Really good service

Really good service, delivered when expected and fully informed by the courier when to expect the delivery. We have bought Royal Garden before and really love the quality and style of the products. Highly recomended

14 April 2021
Rated 5 out of 5 stars

Very nice takeaway

First time I've ordered from here but it won't be the last, my delivery was within 15 min and the food was fantastic, the house special fried rice was cooked to perfection as was the king prawn chicken curry, chicken felt like it just melted in my mouth will become a regular with new royal garden that for sure

1 April 2021
Unprompted review
Rated 3 out of 5 stars

Lack of communication.

Lack of communication from order online. After three messages left on answer machine and email finally got to speak to someone. Since then all been good. Would have been 5 stars but for the above.

28 March 2021
Rated 5 out of 5 stars

Replacement chair feet covers.

I wanted to replace my feet covers on my Royal Garden furniture, spoke to a Mr. Grant Pickering who said he would email me when in stock, which he did, ordered them immediately and received them within a couple of days. Very efficient .

6 October 2020
Unprompted review
Rated 1 out of 5 stars

Although it stated 10-15 days delivery…

Although it stated 10-15 days delivery didn’t get item until 4 weeks very disappointed as had to email to ask question when delivery would be had to wait further two days didn’t arrive on date txt to rearrange delivery asked for am didn’t arrive till pm disappointed with quality of item colour not the same as other royal garden furniture that I have

16 September 2020
Unprompted review
Better Garden logo

Reply from Better Garden

Hi,
We are sad to see you have had a negative experience with ourselves and would like to talk with yourself regarding this.
Our carrier is a 3rd party carrier who works on our behalf so would appreciate any feedback you can give.
They currently have explained the reason for the delay doesn't lay solely with them, we would like to hear your side of the story.
Also, regarding the bench colour, we would like to discuss this also.
Any bad review is damaging to our small team in the UK and we want the opportunity to make things right.
Yours faithfully Royal Garden.

Follow up:
Thanks for taking the time to speak to us.
Regarding the late delivery our carrier had attempted to contact you a number of times to try and get this order booked in before the leadtime had expired. By the time the carrier got hold of yourself we ofcourse went over the stated leadtime.

We understand when a delviery date was finally agreed the carrier did let us down which we have apologised for, i expect when a delivery is agreed with the carrier they should do their upmost to fufill that date.

Regarding the colour difference, as explained the Royal Garden brand has changed owners from your original set, this is the reason for the slight varioation on the colour.

Regards Grant.

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