Banner for Royal Bathrooms

Royal Bathrooms Reviews 

1,703
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 768 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the carefully packaged products that arrive safely without any breakage. Consumers note that the ordering process is remarkably smooth, while items such as bathroom cabinets and ceramic sinks are described as elegant and of top-class quality. However, some people mentioned receiving items with unexpected damage or defects, such as visible marks on the product surface or broken components upon opening the box. Additionally, reviewers experienced delivery notifications being too short to plan ahead or faced frustrating difficulties regarding product returns and refunds.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that goods generally arrive quickly and in... See more

Product

Customers had positive experiences with product, noting that items matched online descriptions and arrived... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism and fast delivery... See more

Quality

Consumers find quality to be positive, highlighting items that are well made and superior to others in a... See more

Order

Clients share positive opinions on order, highlighting that the website process is very simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to replace Quadrant shower cubicle completely our fault ordered wrong size . It was replaced next day new one fitted perfectly. So pleased with quality of cubicle especially for the price. This... See more

Company replied

Rated 5 out of 5 stars

Really happy with the mirrors we ordered. One slight disappointment was we were told the delivery time of 7am to 9am but by late afternoon on the day nothing had arrived and we received a phone call a... See more

Company replied

Rated 5 out of 5 stars

Purchased a toilet via B&Q, unfortunately after only 7mths of use the soft close feature on the toilet failed. After sending a message via B&Q, Royal Bathrooms contacted me and sent a replacement seat... See more

Company replied

Rated 5 out of 5 stars

I ordered a vanity unit with ceramic sink, and a tap. The product arrived safely and in good time. Before placing the order I had a few queries and the customer service was excellent and I got pr... See more

Company replied


Company details

  1. #58 of 115 best companies in Bathroom Supply Shop
  2. #69 of 107 best companies in Bathroom Renovator

About Royal Bathrooms

Written by the company

For over 30 years, we've been trusted by more than 200,000 customers to transform their bathrooms into stylish and comfortable spaces.

From designer heating to shower enclosures, vanity units and basins, to complete bathroom suites, Royal Bathrooms offer a wide range of premium quality, affordable bathroom products to fit every project.

The royal standard

We offer stress-free shopping and delivery across the UK, with suites arriving assembled and ready to fit. And our expert customer service team is on hand to support and help no matter what you need.

5-star service from Royal Bathrooms

Written by the company

Free & Secure Delivery
We offer free delivery on all orders, ensuring safe and timely arrival. Most products come within 2-3 working days with our standard delivery option. Your courier will call you in advance if you need to deliver medium, large or extra-large orders.
365 Days of Exchange
Buy with confidence as we have a 365-days exchange policy, giving you enough time to reconsider and get the perfect products for your bathrooms.
No Quibble Return Policy
If you're not fully satisfied with your purchase, our hassle-free return policy ensures you can return your products easily, without demanding any reason.
Buy Now, Pay Later
Take advantage of the opportunity to buy the items in installments, it’s a way of getting to your dream bathroom without putting too much stress on the pocket.
Extensive Product Range
That is why we offer over a thousand products in our catalogue, ranging from vanity units to shower enclosures, bathroom suites, and furniture to everything in between. So, you will find what you are looking for.
Outstanding Customer Service
Our customer service team is always available to help you with any queries, offering expert advice to ensure you have the best shopping experience.
Trade Account
For better ways of restocking your clients with approved quality products at cheaper prices, you should sign up for our Trade Account.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,703)

744 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Great delivery service but shower…

Great delivery service but shower enclosure that was purchased, was cheap crap.
I’ve installed a few shower enclosures in my time but this has got to be the worst.

1 August 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello
Thank you for your feedback, We are sorry to hear you have had a bad experience on this occasion, We have reached out to you on Email and sent you 2 messages, We have not had any reply back.

This a very popular seller for us, We would appreciate you getting back to us and sharing any details so we can look into this please.

Kind Regards
Royal Bathrooms

Rated 5 out of 5 stars

Quality products

Easy ordering quick delivery quality products

31 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Susan
Thank you for your feedback, We are glad you happy with your order including the quality.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Great family business

Been using these for a few months now … family run business.. good communication… good value products.. thankyou Royal Bathrooms

31 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Glyn
Thank you for your feedback, We are glad you happy with your order including the communication and value.

James from Royal Bathrooms

Rated 5 out of 5 stars

Easy ordering

Easy ordering, on time delivery, good product

31 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Dave
Thank you for your feedback, We are glad you found the website easy to order and the order arriving on time.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Excellent Company

Ordering process straightforward, even contacted team just to confirm items prior to ordering they where very helpful & pleasant. Items delivered next day by really nice courier, all items perfect & beautiful.

4 August 2026
Unprompted review
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Linda
Thank you for your feedback, We are glad you are happy with your order including the support from the sales team when you called and the fast delivery.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Great service

Great service, really quick delivery. Highly recommended.

28 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Sion
Thank you for your feedback, We are glad you happy with your order including the service.

James from Royal Bathrooms

Rated 5 out of 5 stars

Fantastic company

Easy to order.
Kept up to date with order and delivery. Delivery was excellent and on time.

24 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Kathy
Thank you for your feedback, We are glad you found the website easy to use and being kept up to date on the progress on delivery.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Two Bathroom cabinets from Royal Bathrooms

From searching to purchasing to delivery Royal Bathrooms were excellent from start to finish.
The bathroom cabinets were packed well and are very well made.
Thank you Roysl Bathrooms for the great service.

28 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Paul
Thank you for your feedback, We are glad you are happy with your order from start to finish including your vanity units.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Excellent service, great quality product

Excellent communication, fast delivery and top class quality brushed brass shower screen. Non chrome ones are hard to find but Royal Bathrooms saved the day, thank you.

28 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Christine
Thank you for your feedback, We are glad you happy with your order including the fast delivery and brushed brass enclosure.

James from Royal Bathrooms

Rated 5 out of 5 stars

I had a fault on a toilet Pan

I had a fault on a toilet Pan; the manufacturer would not replace the pan even though it was clearly faulty. Royal Bathroom who supplied the toilet went above and beyond and set a new one free of charge, I certainly buy again from this company.

30 July 2026
Unprompted review
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Christopher
Thank you for your feedback, We are glad you happy with the free replacement and support provided by the customer service team.

James from Royal Bathrooms

Rated 5 out of 5 stars

Great service

Great service, great products and also delivery was on time, will be using your company again in the future

18 June 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Louis
Thank you for your feedback, We are glad you happy with your order including the service and delivery being on time, We wills see you on your next purchase.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Staff were helpful and I managed to…

Staff were helpful and I managed to order and receive what I needed .

21 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Rita
Thank you for your feedback, We are glad you are happy with the support provided by the customer service team.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Very impressed lovely sink and unit

Very impressed lovely sink and unit
Excellent delivery

20 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Susan
Thank you for your feedback, We are glad you happy with your vanity unit and basin.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

missing part

I had an issue with a missing part when my shower cubicle was delivered. I reported this and although I had to wait for a replacement part it was replaced within a few days. I was very grateful for the kind and understanding person dealing with this as I was not very nice if im honest. Good reliable company and I would really recommend them.

21 July 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Lynn
Thank you for your feedback, We are glad you are happy with the support provided by the customer service team in the support provided with the missing part.

Adam from Royal Bathrooms

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look