I just switched my 1 year old lab to RC after falling in the trap of buying the "HUMAN GRADE, GRAIN FREE " BOUTIQUE brands and watching him have inconsistent bowel movements and lethargy from them. H... See more
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My dog sadly got diagnosed with diabetes in December 2025, which was a life changing event for him. We are on a rollercoaster with his insulin dosage as he is unstable still. Now Royal Canin have stop... See more
Company replied
As a breeder & nutritionist, I want the very best start for my kittens, and perfect health for my Queens. It’s easy to feel ‘Food Shamed’, with some social media marketing, that makes you believe th... See more
Product is fine. But DPD don't offer a time slot for the delivery. Moreover, if you are not in residence when they deliver they will not arrange another time but take goods to a collection point .... See more
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Company details
Written by the company
The Royal Canin company, owner of the ROYAL CANIN® brand, is a division of Mars Petcare and the global leader in Health Through Nutrition for cats and dogs. Founded in 1968 by French veterinarian Dr. Jean Cathary, Royal Canin has been continually working and partnering with veterinarians, nutritionists, breeders, and other pet professionals around the world to improve pet health and well-being. Based in Aimargues, in the south of France, we are proudly operating in more than 100 markets with 8,500 Associates all over the globe united by the same Purpose: A BETTER WORLD FOR PETS. Our mission is to transform the health and well-being of each cat and dog by pushing the limits of nutrition and knowledge in partnership with pet professionals. Our unique approach always places cats and dogs at the heart of the innovation process. Their age, lifestyle, size, breed, and activity level are observed through science to produce specific diets for each animal’s specific needs. Carefully curated nutritional products and tailored formulas are available at pet specialty retailers and veterinary hospitals worldwide. To learn more about us, please visit www.royalcanin.com.
Contact info
Aimargues, France
- royalcanin.com
4.1
Great
5K reviews
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Extremely unsatisfied
Extremely unsatisfied, the wrong item food bag was sent yo me, a 17kgs bag of food that I did not order! Do not recommend at all
22 April 2025
Unprompted review
Reply from Royal Canin
Dear Flo,
Thank you for sharing your feedback. We are very sorry to hear about the issues you faced with our service. Your experience is not reflective of the high standards we aim to uphold.
We are currently investigating what went wrong with your delivery to prevent similar occurrences in the future. In the meantime, please reach out to us Here: https://www.royalcanin.com/uk/contact-us so we can assist you directly and make things right.
We appreciate your patience and understanding as we work to resolve this.
Warm regards,
Royal Canin
Great company
Great company have been so helpful with advice and products.
Delivery was easy and arrived super quick very happy
22 April 2025
Unprompted review
Wow quick delivery
19 April 2025
Unprompted review
Reply from Royal Canin
We understand your frustration with the delivery time. We strive to provide timely deliveries and are disappointed to hear that your order took longer than expected.
Delivered to wrong house
Delivered to wrong house
I’d like a refund or quick redelivery
15 April 2025
Unprompted review
Reply from Royal Canin
Dear Customer,
We are truly sorry to hear about your recent experience with our delivery service. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused.
We are committed to providing a high level of service and would like to get more details about your order. Please contact us directly Here: https://www.royalcanin.com/uk/contact-us so we can look into this matter and find a satisfactory solution for you.
Thank you for bringing this to our attention and giving us the opportunity to improve our service.
Best regards,
Royal Canin
My dog rocky loves it highly recommend
My dog rocky loves it highly recommend
11 April 2025
Unprompted review
ROYAL CANIN® Educ Low Calorie Nutritional Supplement for Puppies & Dogs . Don’t use this product.
ROYAL CANIN® Educ Low Calorie Nutritional Supplement for Puppies & Dogs make my dog very sick , beware of giving this to your dog.
18 March 2025
Unprompted review
Reply from Royal Canin
We understand your concern and appreciate you bringing this to our attention. We take all feedback seriously and are committed to providing high-quality products for your pet. We encourage you to contact our customer service team so we can learn more about your experience and address your concerns.
After a few hiccups ordering
After a few hiccups ordering, everything went very smoothly. For future reference it's very useful to log out and login again to keep your options live.
29 March 2025
Unprompted review
Great site, easy to order from and quality assured
My little dog had become very picky with her food and it became a hassle trying to get her to eat at feeding times. I was looking a food that would be good for her health and more importantly be of good quality. I was recommended Royal Canin mini chunks in gravy which thankfully my dog loves. Early days but very hopeful that this will be the food for her. Website was easy to order from and best of all you can set up a monthly subscription which i have done.
25 March 2025
Unprompted review
Always on time and I'm kept informed as…
Always on time and I'm kept informed as to when my delivery will be made.
26 March 2025
Unprompted review
Brilliant on time and help me lift the…
Brilliant on time and help me lift the heavy box thank you
26 March 2025
Unprompted review
Don't use Royal Canin
The vet recommended my dachshund only eat a diet of Royal Canin small bite hypoallergenic, they made her constantly sick? so I took her off of them and gave them to my older male, who has no dietary issues as they were very expensive and I don't like waste, he's never sick, they made him sick?? why are they recommending these dog foods??
26 March 2025
Unprompted review
Thoroughly enjoyed the interaction with…
Thoroughly enjoyed the interaction with RC. Very informative discussion regarding my pet and help with food choices.
21 March 2025
Unprompted review
On time delivered with care to…
On time delivered with care to requested place.
19 March 2025
Unprompted review
Absolutely amazing company
Absolutely amazed with how fast my delivery came. I only just set up my subscription an already got my first Pomeranian food subscription plus price is brilliant consider it’s a great brand of food thankyou! Look forward to my next delivery next month
19 March 2025
Unprompted review
Package delivered on time and as…
Package delivered on time and as described. Thank you.
18 March 2025
Unprompted review
Fast delivery.driver was polite and…
Fast delivery.driver was polite and courteous.
15 March 2025
Unprompted review
Cannot Access Account
Vet sent link to claim voucher, setup account and now cannot access it to get the voucher.
Tried on several devices and one of the worst websites I have come across.
Are we in the 21st century here?
13 March 2025
Unprompted review
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