I just switched my 1 year old lab to RC after falling in the trap of buying the "HUMAN GRADE, GRAIN FREE " BOUTIQUE brands and watching him have inconsistent bowel movements and lethargy from them. H... See more
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My dog sadly got diagnosed with diabetes in December 2025, which was a life changing event for him. We are on a rollercoaster with his insulin dosage as he is unstable still. Now Royal Canin have stop... See more
Company replied
As a breeder & nutritionist, I want the very best start for my kittens, and perfect health for my Queens. It’s easy to feel ‘Food Shamed’, with some social media marketing, that makes you believe th... See more
Product is fine. But DPD don't offer a time slot for the delivery. Moreover, if you are not in residence when they deliver they will not arrange another time but take goods to a collection point .... See more
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Company details
Written by the company
The Royal Canin company, owner of the ROYAL CANIN® brand, is a division of Mars Petcare and the global leader in Health Through Nutrition for cats and dogs. Founded in 1968 by French veterinarian Dr. Jean Cathary, Royal Canin has been continually working and partnering with veterinarians, nutritionists, breeders, and other pet professionals around the world to improve pet health and well-being. Based in Aimargues, in the south of France, we are proudly operating in more than 100 markets with 8,500 Associates all over the globe united by the same Purpose: A BETTER WORLD FOR PETS. Our mission is to transform the health and well-being of each cat and dog by pushing the limits of nutrition and knowledge in partnership with pet professionals. Our unique approach always places cats and dogs at the heart of the innovation process. Their age, lifestyle, size, breed, and activity level are observed through science to produce specific diets for each animal’s specific needs. Carefully curated nutritional products and tailored formulas are available at pet specialty retailers and veterinary hospitals worldwide. To learn more about us, please visit www.royalcanin.com.
Contact info
Aimargues, France
- royalcanin.com
4.1
Great
5K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bag of food was damaged
Bag of food was damaged - there was a box around it but the box arrived in a state and the bag had puncture marks in it maybe from a fork lift truck or something with prongs!!
Gave 2 stars for prompt delivery
1 July 2025
Unprompted review
Reply from Royal Canin
Dear Claire,
We are truly sorry to hear about your recent experience with our delivery service. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused.
We are committed to providing a high level of service and would like to get more details about your order. Please contact us directly Here: https://www.royalcanin.com/uk/contact-us so we can look into this matter and find a satisfactory solution for you.
Thank you for bringing this to our attention and giving us the opportunity to improve our service.
Best regards,
Royal Canin
Easy to order
Easy to order, clear communication and fast delivery. Best of all, my beagle loves it! Thank you!
26 June 2025
Unprompted review
Great products, easy to deal with.
Easy to deal with via website and online ordering. Delivery quick with no problems
24 June 2025
Unprompted review
Don't buy rubbish since we gave our dog…
Don't buy rubbish since we gave our dog Roxy this rubbish she's had non stop upset belly and it's coming out like water
23 June 2025
Unprompted review
My delivery was delivered to the wrong…
My delivery was delivered to the wrong address, I pay for a subscription which I won’t be continuing with if my parcels are not being delivered to the correct address!
A telephone call to Royal Canin and they replaced my package and delivered it next day, great customer service thank you.
21 June 2025
Unprompted review
Reply from Royal Canin
Dear Rachael,
We are truly sorry to hear about your recent experience with our delivery service. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused.
We are committed to providing a high level of service and would like to get more details about your order. Please contact us directly Here: https://www.royalcanin.com/uk/contact-us so we can look into this matter and find a satisfactory solution for you.
Thank you for bringing this to our attention and giving us the opportunity to improve our service.
Best regards,
Royal Canin
Delivey
I’m always notified when the delivery is due and Royal Canin keep me informed about my delivery.
My dog absolutely loves the biscuits and loaf packs and I know my BT is having a balanced diet.
17 June 2025
Unprompted review
Great delivery only took a day
Great delivery only took a day! Well packaged, new branding item and good shelf life. Will buy again RC
14 June 2025
Unprompted review
Could not be more disappointed.
Phoned royal canin for advice regarding my dog having IBD and hydrolysed food. Lady on phone extremely rude not willing to listen only hearing her own voice. Abrupt and of no help. Very disappointed in company.
13 June 2025
Unprompted review
As usual yor web page does not work
As usual your web page does not work and have to send an email to customer service or call them to change my subscription frequency.
13 June 2025
Unprompted review
Reply from Royal Canin
We appreciate you bringing this to our attention. We're sorry you had trouble changing again your subscription frequency on our website and had to contact customer service. We are look into this to improve our webpage.
Left on doorstep
Please stop leaving parcels on the door step, where they can easily be stolen. There’s no point taking a picture to evidence it was left there!
13 June 2025
Unprompted review
Reply from Royal Canin
We appreciate your feedback and we are sorry parcels were left where they could be stolen. We will address this with our delivery team to prevent this issue from recurring.
Fast and easy
13 June 2025
Unprompted review
People that care
People that care! Swift delivery and I love the questionnaire on the website where they suggest suitable food specifically for your dog. Brilliant. Excellent food, well prepared and my little Terrier loves it!!!
11 June 2025
Unprompted review
Will definitely use again
Very prompt service. Ordered Monday lunch time. Delivered Wednesday afternoon with no dramas.
11 June 2025
Unprompted review
Easy to order
Easy to order Frankie loves the food and simple to work out what is needed
10 June 2025
Unprompted review
No more Canin, no more runs!
This was recommended by the kennels our dog came from. Perhaps they had an incentive. Poor things had the screaming s***s. Changed to Tesco own make. Now have happy dog and happy owner.
8 June 2025
Unprompted review
Always good always fast delivery 🚚…
Always good always fast delivery 🚚 always a happy frenchie
7 June 2025
Unprompted review
Very cheerful young man
5 June 2025
Unprompted review
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