Royal Christmas Reviews 12

I ordered a Christmas tree at the beginning of November, and it arrived as expected. Unfortunately, we were not satisfied with the tree, which can happen.

They offer no assistance with returns, which is completely within the law, but it can be challenging when sending it back to the Netherlands – and it is a large tree. I found a solution and followed all their instructions (there are quite a few).

Now, three weeks after they have received it, I still have not seen my money or heard from them. I have contacted them several times – and no response. When I do get hold of someone, they simply tell me to contact the returns department – which does not reply!

Worst experience! They send a defective tree and do not replace it. They cheat and ignore.

Amazing purchase! The tree is perfectly shaped and looks very realistic. It is easy to set up and looks absolutely gorgeous in our living room.

Really nice tree, we bought the Oregon Deluxe PVC - 210 cm and when unrapped it just looked really nice. And after we have put lights on it and got ornaments it was really beautifull and delivery was as expected.

So all in all a good experience.

The actual tree is ok for the price. However placed my order on a Sunday, accidentally duplicated my order. Realised within minutes and emailed to cancel one order. Was told could do nothing on a Sunday but would look into it on Monday. Monday I was told too late as it had been dispatched. Refused to send me a pre paid returns label and if I return it at my cost they deduct their cost of postage from the refund. In my opinion it could have been stopped easily. I would never order from this company again as they just want your money. Also no possible to order spare parts