Trustpilot logo Help Center Let's find the answers togetherStar Icon Search Icon Help Center 8 tips for writing great customer reviews Detailed, constructive and polite feedb... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The live chat queue said position 4, then jumped back to 18 after my phone locked. Great system when you are trying to fix a stuck payout.
I cancelled a withdrawal and expected the money back instantly. It returned after three hours with no note in the history page.
Very nice looking and fresh casino.
Company details
- Casino
- Betting agency
- Gambling house
- Gambling Service
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Melde dich über TrustPilot bei RoySpins an und erhalte 50 Freispiele – ganz ohne Einzahlung! Betritt das Königreich von RoySpins, wo bei jedem Dreh Königshaus und Spannung aufeinandertreffen. Begib dich auf die Suche nach Reichtümern, während sich Könige, Königinnen und Ritter zu spannenden Abenteuern zusammenschliessen!
Contact info
Auerstrasse, 4312, Magden, Switzerland
- royalclub.cfd
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tuesday evening I noticed cashback had…
Tuesday evening I noticed cashback had no schedule on the reward tab. It stayed that way after refresh, and that did not add up
Late on Sunday
Late on Sunday, I noticed that the status changed backwards to processing. I checked twice before giving up on it.
withdraw button sat behind the keyboard…
withdraw button sat behind the keyboard on a five-year-old Moto.
Withdrawal declined with no visible…
Withdrawal declined with no visible reason in history.
Complaint form submitted 2 May
Complaint form submitted 2 May, acknowledged 19 May.
App ran fine till the cashier button…
App ran fine till the cashier button just vanished.
mobile version lagged badly
The live chat queue said position 4
The live chat queue said position 4, then jumped back to 18 after my phone locked. Great system when you are trying to fix a stuck payout.
Good lobby
Good lobby
bad cashier
worse waits
that is the casino, in order
Trust gone tbh
I cancelled a withdrawal and expected…
I cancelled a withdrawal and expected the money back instantly. It returned after three hours with no note in the history page.
I set stop-on-feature in a slot
I set stop-on-feature in a slot, and after reload the setting was gone. Luckily I noticed before spinning again.
The live-table selection was limited.
came across buffalo in the slots…
came across buffalo in the slots section, love it.
Even after reloging
Even after reloging, nobody explained the delay.
the deposit side works perfectly
the deposit side works perfectly, thats the honest summary
Several advertised providers…
Several advertised providers disappeared after account creation on my phone.
Trustpilot logo
Trustpilot logo
Help Center
Let's find the answers togetherStar Icon
Search Icon
Help Center
8 tips for writing great customer reviews
Detailed, constructive and polite feedback in reviews is valuable input for our online review community, including the businesses reviewed.
We do have rules about what should and shouldn't be included when you write a review on Trustpilot, but to get you started, here's an infographic that summarizes the main points:
8_tips_for_leaving_great_customer_reviews-ENG-1-2.jpg
Provide useful, constructive feedback
A good review includes enough detail to give others a feel for what happened. Explain which factors contributed to your positive, negative or just so-so experience. You might also offer your view on what the company is doing well, and how they can improve. But keep things friendly and courteous!
Here are two examples that consumers and the reviewed company might find useful:
TrustScore 4 out of 5
A day ago
Quick and easy to deal with
I'm happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for.
The only reason not to give 5 stars is the fact that I had to separately claim for the offered cash back deal, rather than it being automatic, and this info wasn't stated anywhere
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
