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Royalcraft Reviews 1,110

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TrustScore 4.5 out of 5

4.7

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality and value of the products, including furniture and cushions. Customers consistently highlight the excellent service, with many appreciating the helpful and professional staff who go above and beyond. The delivery service is also frequently commended for being quick, well-communicated, and handled by polite and efficient teams. However, some customers occasionally reported issues such as missing fixings, damaged items upon arrival, or discolouration of products after some time. A few others also mentioned receiving the wrong product or experiencing delays in communication regarding delivery.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent communication... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with... See more

Company replied

Rated 5 out of 5 stars

I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more

Company replied

Rated 5 out of 5 stars

Very pleased with chairs & table set. chairs very comfortable would highly recommend them Delivery was good had 3 hour slot & driver notified us when he was on his way. Definitely would recommend

Company replied

Rated 5 out of 5 stars

Great experience ,wooden garden furniture is really posh and solid, it has highest quality, above expectations. Cushions have very good quality. Packaging inside were really good tightened together, e... See more

Company replied

Company details

  1. #172 of 393 best companies in Home Furniture Shop
  2. #86 of 204 best companies in Decoration and Interior Design Store
  3. #40 of 124 best companies in Garden Furniture Shop

Written by the company

Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Good product, lengthy build time

The final product was good in the end but you need quite a few tools and materials to make this, read the manual in ADVANCE to know what you need! Also, it did not take my DIY friend and I 4-6 hours to build this...more like 10-12 hours. We built this in January so we lost light and had to leave it half way which is not recommended but luckily no windy night so it stayed put for us to continue the next day. Be prepared to deal with many, MANY self tapping screws and bolts that don't seem to ever reduce in numbers.

4 January 2025
Rated 5 out of 5 stars

Excellent customer service (and beautiful products)

Excellent service, delivery arrived quickly and on time. Unfortunately we had two damaged chairs so contacted customer services with photos and videos who immediately said they would send out two replacements. No quibbling, no arguing, excellent service. Replacements and arrived and all is good 👍👍

11 December 2024
Rated 1 out of 5 stars

Only lasts 2 years

Bought a Royalcraft patio set 2 years ago. It is now disintegrating with large holes under the table glass and fraying at all edges on the chairs. I understand that it has been exposed to weather but this is outdoor furniture. It should last longer than 2 years. Pretty much unusable now.

21 September 2024
Unprompted review

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