I ordered a side board, it arrived (with delay) totally damaged. I took immediately pictures and wrote an email to the company plus filled out the complain form. Nobody has contacted me yet, it’s been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered two ginormous paper lampshades from this company which has lovely homewares and they were slightly damaged. No faffing about at their end at all: replacement, refund or discount offered imme... See more
Top price, the article has been shown as not available after ordering, took 2 weeks and the order arrived, origin product and unbeatable price, thanks. Have been skeptical as the price was so low, but... See more
I ordered a ceiling lamp here since I chose a coupon with a discount after some online purchase. I loved the choice of the products and their design. I liked that unlike other online shops there was n... See more
Company details
Written by the company
Skandinavisches Design von seiner besten Seite. Deutschlands größte Auswahl an Design für Ihr Zuhause.
Contact info
Porfyrvägen 2, 23892, Nybro, Sweden
- +49 800 000 9761
- info@royaldesign.de
- royaldesign.de
3.9
Great
8k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was great
14 September 2019
Unprompted review
Reply from RoyalDesign
Dear Franziska,
thank you for your great review! We are happy that you are satisfied with your new products and our service! We are looking foward to welcoming you on RoyalDesign soon again!
Kind regards from Sweden,
your RoyalDesign team
Payment
They offered various payments but accepted and the end only Mastercard. To be honest: credit card is fine, but why grapping so much data before??
I'm not feeling safe with my data at RoyalDesign.
10 September 2019
Unprompted review
Reply from RoyalDesign
Dear customer,
thank you for your feedback! We haven't received any complaints about the payment methods so far - I just checked and the different methods work fine!
Kind Regards,
RoyalDesign
Customer service good, product photos bad
Customer service was efficient when one of the products I ordered wasn't in stock and was delaying my order.
The juice glasses I ordered were totally misrepresented in the photos on the site. They're the size of shot glasses.
20 August 2019
Unprompted review
Reply from RoyalDesign
Hey Brandon,
Thanks for your positive feedback! We are happy that you are satisfied with the speed of the order and our customer service! I am sorry that the pictures didn't represent the real products - I will talk to my colleagues and see if we can change them! Looking forward to seeing you soon again on RoyalDesign!
All the best from Sweden,
your RoyalDesign-Team
great service
11 August 2019
Unprompted review
Reply from RoyalDesign
Lieber Johannes,
vielen Dank für deine positive Rückmeldung! Schön, dass du rundum zufrieden mit deiner Bestellung bei RoyalDesign bist. Wir freuen uns, dich bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen aus Schweden,
dein RoyalDesign-Team
good customer-service!!
19 June 2019
Unprompted review
Reply from RoyalDesign
Liebe Kundin/Lieber Kunde,
vielen Dank für die tolle Bewertung! Wir freuen uns, dass du mit unserem Service zufrieden bist!
Mit freundlichen Grüßen aus Schweden,
dein RoyalDesign-Team
Reply from RoyalDesign
Sehr geehrte Kundin,
Vielen Dank für Ihr Lob!
Wir hoffen, Sie bald erneut als Kunde in unserem Shop begrüßen zu dürfen.
Mit freundliche Grüsse
RoyalDesign
Never ever again...
... especially when something goes wrong!
In my case one of the delivered sideboards was wrong and damaged and it was a time consuming and exhausting exercise (nightmare?) to get a replacement delivery.
The first notification (incl. the documentation / photos) went lost, the second try was obviously only answered after an e-mail to the management of Royal Design in Sweden.
The user help desk is impolite and no help at all as they are neither empowered to make decisions nor do they have access to the customer data and only refer to the "back office".
The response to e-mail requests is far too slow and the questions are not answered properly (maybe due to a language barrier?).
The communication was always driven by me, i.e. absolutely no proactive approach from Royal Design.
The reference to time limited staff shortages / or temporal high workload are either wrong or nobody cares of the customer resp. reads the online critiques.
By the way, the description of the sideboard was misleading:
- Material according to Royal Design: Eiche/Oak
- Reality: particle board (best case the particles are Oak...)
Therefore my personal conclusion is crystal clear: Never ever again!
19 February 2019
Unprompted review
Reply from RoyalDesign
Dear Customer,
We are sorry to hear about the issues with your order and are grateful for your feedback. We will follow up on how your case has been handled.
We apologise for any disappointment or inconvenience caused.
Kind Regards
Royaldesign
Reply from RoyalDesign
Sehr geehrter Herr Egger, Was für eine tolle Bewertung! Vielen Dank für Ihr Lob!
This company pays no attention to their customer service at all.
I purchased two item form the Swedish version over 2 weeks ago as a gift. However, when the parcel arrived, one item was missing.
I also paid extra for a special delivery method, but this they ignored.
This company is ridiculous and clearly they don't care about the customers at all. I do understand that the pressure during the holidays is bigger, but then EMPLOY more people and stop spamming instagram with pictures everyday.
3 January 2019
Unprompted review
Reply from RoyalDesign
Dear Customer,
We are sorry to hear about the issues with your order.
Our customer service team will contact you shortly and we will do our very best to solve the issue.
We apologise for any disappointment or inconvenience caused.
Kind Regards
Royaldesign
Bad experience
I ordered a kay bojesen monkey on december 8th and payed for it that day. It still hasnt arrived and after calling the service hotline two times, I still got no response. Very sad and disappointing. I sadly can not recommend this website.
19 December 2018
Unprompted review
Reply from RoyalDesign
Dear Customer,
Thank you for your review.
We regret that you haven't got a reply from our customer service team. Unfotunately the handling time is longer than normal due to heavy workload.
Your order has been shipped and we have sent you an email with the tracking details.
We apologise for any disappointment caused and we endeavour to improve the situation for the future.
Kind Regards
RoyalDesign
smooth service
products delivered quickly, well packaged
everything was perfect
24 May 2016
Unprompted review
Reply from RoyalDesign
Dear Customer,
Great to hear you are satisfied. Our service is something we pride ourselves on but we are always looking to improve it.
Our packing team take extra care to ensure the safe delivery of all packages. We will pass your praise onto them.
Many thanks.
Reply from RoyalDesign
Many Thanks for your excellent review!
We always do our best to ensure that you receive your items as quickly as possible, and in the best possible condition.
Hope to see you back here shopping with us again!
Quick
Quick delivery,but no info what time the things would be delivered.
Not everyone is at home the whole day.
17 February 2016
Unprompted review
Reply from RoyalDesign
Thank you for your review,
We send all the tracking information and an estimated day of delivery via email, to make this process easier for you. However, sometimes our emails ends up in the spam box, and we regret if you didn't receive the email we set.
Penalized return
I bought a carpet in Germany, I paid 6€ for the transport till my home (that are refundable) and they want me to return the carpet to Sweden on my own!
Also they tell that the refund of the money can take more than 20 working days because they need time to check the parcel after arrives to them!
Never again!
23 October 2015
Unprompted review
Royalty amongst selllers
Excellent in every way. Quick, efficient and reliable service. I recommend Royaldesign 100%.
26 August 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.