I ordered a side board, it arrived (with delay) totally damaged. I took immediately pictures and wrote an email to the company plus filled out the complain form. Nobody has contacted me yet, it’s been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered two ginormous paper lampshades from this company which has lovely homewares and they were slightly damaged. No faffing about at their end at all: replacement, refund or discount offered imme... See more
Top price, the article has been shown as not available after ordering, took 2 weeks and the order arrived, origin product and unbeatable price, thanks. Have been skeptical as the price was so low, but... See more
I ordered a ceiling lamp here since I chose a coupon with a discount after some online purchase. I loved the choice of the products and their design. I liked that unlike other online shops there was n... See more
Company details
Written by the company
Skandinavisches Design von seiner besten Seite. Deutschlands größte Auswahl an Design für Ihr Zuhause.
Contact info
Porfyrvägen 2, 23892, Nybro, Sweden
- +49 800 000 9761
- info@royaldesign.de
- royaldesign.de
3.9
Great
8k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very content
I‘m very content with my order of a Montana bedside table. Packaging was so pro, that it survived the delivery and a long way. ; )
25 February 2022
Small, stable and really useful!
I use them to store my Madelia candles and soy wax melts. The colors are divine!
25 February 2022
The Grand sofa is not worth it
I bought the Grand sofa in Mole Brown in December 2021 and never has a sofa been such a job to keep clean. The dust clings to it as I’ve never experienced with any fabric before. Not only do I need to vacuum and scrape the dust out of it, the feathers are also popping out when you sit in it. I contacted the customer support 3 weeks after receiving it, making them aware of the problem and kindly asking for advice on how to maintain the sofa or if they could return it but there was absolutely no help to get. I received serval long messages with the same information and no answer nor help on my questions. I asked for a compensation, nothing. This is not a black t-shirt that got worn out after a couple of washes. It’s a main piece in our living room. I am so disappointed in royal design and there so called “everyday sofa”. Never will I ever recommend this Grand sofa or this website to anyone.
19 February 2022
Unprompted review
Reply from RoyalDesign
Dear Simone,
Thank you for your feedback.
We are sorry that the sofa does not meet your expectations for every day use.
Based on the information you provided we agree with the manufacturer's assessment that there is no fault with the sofa or the fabric and therefore we cannot approve your claim.
As informed, we offer 30 days right of return from when you have received the item, and there is always a possibility to return the sofa if it does not meet your expectations.
Best regards
Your RoyalDesign team
I would appreciate it if you could send…
I would appreciate it if you could send me a confirmation email as soon as the order is completed.
Delivery is slower than other companies.
26 January 2022
Respectfully
Respectfully, attentively, lovingly packed package, great company. Christmas in January!
15 January 2022
Excellent!
Proper delivery within a week (New Years in between), safely packed, best online price for the ordered goods, no „repros“, happy customer
+ not a single piece of plastic used for the packing materials-thick recycled paper instead of bubble wrap.
6 January 2022
Everything worked fine
Everything worked fine. Smooth checkout and fast delivery. And I love those Roros wool blankets! :-)
2 January 2022
Unprompted review
Excellent
Excellent! Delivery was quick and the product is beautifully designed & easy to assemble. Very happy.
27 December 2021
Massive return fee for no good reason
We have ordered a couple of chairs that did not fit our expectations (total price 170 GBP). When trying to return the items we were asked to pay 150GBP!!!!!! fee without any explanation what it is for. How is it possibly OK to do that? Shockingly bad customer experience.
16 December 2021
Unprompted review
Reply from RoyalDesign
Dear Olga!
Thank you for taking the time to leave a review, it will help us get better.
The return cost we have when you want to return bulky items is 150 GBP and it is stated in our terms of purchase that you approved of when you placed your order.
We are sorry that you are dissatisfied with the cost of the return.
If you have more questions or concerns, you are warmly welcome to contact our customer service and we will help you.
Wish you a continued nice day!
Sincerely,
Hanna, Royaldesign
Very satisfied with my purchase from…
Very satisfied with my purchase from Royal Design.
14 December 2021
product delivered broken
13 December 2021
Reply from RoyalDesign
Dear berliner,
Thank you for your feedback.
We are very sorry to hear that. Our customer service team will contact you today to settle this claim.
We apologize for any disappointment caused by this.
Kindest regards,
The team at RoyalDesign
Very nice products and quick delivery
Very nice products and quick delivery
One of my best shops for on-line shopping
25 November 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.