Royale Basic Reviews 

My order came in on time. I love the leather it is so soft. I would recommend ordering from royale basic. Good quality!

I have been really impressed with

It was really great! My product arrived faster than expected and the customer service was beautiful! Will buy again.

I was VERY impressed, amazed actually, at how responsive and understanding the Royale Basic customer service team has been. They immediately resolved my chord-length issue, offered an appropriate refund, and made it possible for me to order additional lights with the longer chords I require. This professionalism and retail savvy is especially noteworthy in when compared to some of their competing non-U.S.-based vendors with whom addressing issues has proven far more difficult

I recently got a touch lamp from Royale Basic and it's exactly what I have been looking for! It came quickly and I was able to use it straight out of the box! It gives the perfect amount of light in my office.

Bought a salt and pepper grinder from Royale Basic and it was very good quality. We ended up having one issue with one almost a year later, being a small defect. Great thing they have a two year warranty and getting it replaced was not a hassle at all! Great to deal with and highly recommend these guys.

I recently purchased two rustic farmhouse-style outdoor lights for our barndominium renovation. They arrived quickly and were absolutely gorgeous. I was really impressed with the style, size and quality.

Unfortunately, when our electrician went to install them, we discovered they weren’t IP65 rated and therefore weren’t suitable for outdoor installation in all weather conditions as advertised.

I contacted Royal Basic and was incredibly impressed with their response. They replied immediately, were genuinely apologetic and supportive, and quickly helped find a suitable IP65-rated replacement. Once I confirmed I was happy with the alternative design, they arranged delivery straight away.

To my surprise and gratitude, Amartay (Customer Service Manager) also told me there was no need to return the original two lights and that I could keep them as an apology for the inconvenience. I’ll very happily find somewhere else to use them - just not outside :-)

Things don’t always go perfectly with online purchases, when you can't physically inspect a product, but I think the true measure of a company is how they respond when there is a problem. Royal Basic couldn’t have handled this better. Their communication, customer service and willingness to resolve the issue were exceptional.

I couldn’t have asked for better service or support. Thank you!

Really nice quality lights for our restaurant, great delivery time and comms from order to delivery, will use again for sure

Love their products. Good in quality.

I accidentally bought two adorable stainless tea pots when I only needed one. I thought I had canceled the second order. But apparently had not. This company quickly and kindly responded to my problem. I highly recommend them.

I contacted regarding damaged glass and there were no issues. Happy to replace straight away no drawn-out procedures.
Very happy

I recently bought a downlight from Royale Basic. It did arrive in time but unfortunately incorrect product was received. Support team was quick and efficient to help with the resolution of the issue. The product is of excellent quality.

My shopping experience with Royal Basic has been excellent. My parcel arrived on time, and the quality of the product exceeded my expectations. What you see online is exactly what you receive, which I really appreciate. Their customer service is also exceptional, friendly, responsive, and professional throughout. I’m genuinely impressed with the overall experience and will definitely be shopping with them again. Highly recommended!

Complete scam of a company.
Shipping took almost 2 weeks, then when I wanted to return an item it took several emails and an attempt to charge £19.95, which was 1/4 of the price of the item. It's clearly set up to be prohibitive.

Error with ordering item. Slow customer services response. Phone line went no where. Eventually given option to return original item but pay the postage or keep it and pay postage on a second item. Opted for the latter... over a week later and still nothing. Arrange callback of charge and received multiple nasty emails. Should have taken more notice of their poor reviews. Stay away from this company!!

The product was top notch quality, especially for the price point. It was better than pictured and described. Likhon in customer service went above and beyond to guide me through the ordering process, since I had a few questions. I am a designer, and will use them again and again for my various projects. Highly recommend!!!

I purchased some lights that were damaged in transit - which was gutting. But Royale Basic were amazing and offered to replace (Amarty in customer service was super speedy - which was so refreshing) I decided that I did not want the lights after all , and wanted totally different ones instead. I asked an expert and I got partnered with Likhon who was fabulous - I am that person who challenges even the most patient - wanting to know about customisation, wattage, whether the original discount will apply - you know the type. But they were amazing - patient, offering really good advice, and product advice, basically I was given a master class in good customer service and even better delivered with a sense of humour. So Likhon wherever you are - you keep being you. :)

I ordered on May 20th and they said in 3 days my item will be shipped. No movement on their website, after 12 days they cancelled my item mentioning that it was damaged by courier but it didnt even left their store, and they cant send replacement cause its the last one. When i asked their CS, they mentioned having it and they can even add note to ship it quickly, The bad part - - their price increased from £75 (2pcs) to £104.40 (2pcs). This shows that they cancelled my item due to wanting to sell it in more expensive price. and they wasted too much of my time as my project needs it.

The light was beautiful and just what we wanted, but unfortunately the base was too small to fit the openning in the wall where it was supposed to be installed leaving an opening around the edges. I’m not sure if this is made for European application, but our hook up size is pretty standard for the U.S.