The verification process is a joke. After submitting my bank account info with proof of address, they required a picture of my debit card. Since my name isn't on my debit card they require proof of de... See more
Company replied
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See what reviewers are saying
Compete Scam, they will not let you withdraw any money. Don’t waste your time, if you contact support they will find plenty of reasons to reject your documents and finally block your access to their w... See more
Company replied
A literal shining light in rinse-city of Ontario online casinos. I hit Big on literally every slot I touched. Managed to x200 my deposit. I just wish they had a more rewarding bonus/ loyalty program.... See more
Company replied
Very bad site new owner leo vegas, it looks like it was sold to wolves in sheeps clothing!! This site went from excellent to worst!! Leo Vegas has purchased Royal Panda for a reported fee of €60... See more
Company details
Written by the company
Royal Panda is a fully regulated online casino entertaining players with 1000s of Live Casino, Casino and classic slot games, like Book of Dead. Exclusive tables like Royal Panda Live Roulette and Royal Panda Live Blackjack are also available, along with Royal Jackpot—for your chance to win millions while playing jackpot games. With so many exciting games to choose from, you can start playing at home or on the go with a deposit as low as $10/€10. Use Skrill, Card, Apple Pay and Paypal to get started. Once all the legal bits (account verification) are completed, withdrawals are quick and easy with winnings typically paid within 5 days. On top of hassle-free deposits and withdrawals, new players can sign-up in just a few steps to enjoy a fun and rewarding experience from day one. And finally, to make sure you have a ‘royally good time’, Royal Panda’s customer service team is always available for any questions or advice, via live chat and email; with the Help Center offering answers to all the most common queries. Your experience matters, which is why your review will help us continue improving our service for you and other players. So tell us, what do you like most about Royal Panda?
Contact info
2.2
Poor
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Promotions are not clear and completely…
Promotions are not clear and completely unrealistic expectations to meet them. Lots of misleading information.
9 October 2024
Unprompted review
Reply from Royal Panda
Hi Matthew
Thank you for bringing this to our attention. We understand that clear and transparent promotions are important for a positive gaming experience, and we apologize for any confusion or misleading information you've encountered. We are committed to reviewing our promotional terms and conditions to ensure clarity and fairness for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best regards
Royal Panda
The best online casino!
I don’t understand all negative comments about this casino. This Casino is legit and really good I think is one of the best casino out there. I recommend 100% the only thing that I haven’t done yet is withdrawn some money. I will keep you posted.
UPDATE: If there was an option to give this casino 6 stars I absolutely would! The withdrawal process was fast with no gimmicks. For all the people looking to play casino from the comfort of their home, this is the one. They have a great selection of games that keep you entertained. Good stuff - my new favourite casino!😊
15 September 2024
Unprompted review
Reply from Royal Panda
Hey there,
Thanks for sharing your positive experience with Royal Panda!
We really appreciate you standing up for us and spreading the good word. It means a lot to our team to know that players are having a great time and feeling good about their experience.
We strive to create a fun, fair, and transparent gaming environment for everyone. It's disheartening to hear negative comments, especially when we work so hard to get things right. That's why positive feedback like yours is so important – it motivates us and reminds us that we're on the right track.
We understand your hesitation with withdrawals, as it's often a point of concern for online casino players.
Rest assured, we take pride in offering fast and reliable payouts.
We'll be here eagerly awaiting your update after you've requested your withdrawal.
Here's to many more royal wins at Royal Panda! 🐼🎉
Updated reply: Thank you so much for all your wonderful feedback and we hope you continue to enjoy our site!
All the best, Royal Panda
I just can't stop laughing at how…
I just can't stop laughing at how terrible their customer service is. They don't understand basic problems, which leads to stupid suggestions on how to solve them; lazy support, they mix your name with someone else in the email. They send me an email with half a message; the rest is hanging somewhere. It is really terrible. And they are extremely slow, below industry standards.
10 September 2024
Unprompted review
Reply from Royal Panda
Thank you, Daniel, for reaching out to us, and we apologise for any delays or miscommunications you may have experienced when trying to reach us.
Our team is working incredibly hard to improve our response times and to ensure every customer receives the best support possible. We have taken note of your feedback and will pass it along to the relevant teams so they are aware.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and to be in a position to handle your concerns.
Sincerely
Royal Panda
Not accepting withdrawal
Have deposited plenty of money with no issues. I finally get what for me is a big win of $800, when I tried to withdraw it declined twice without notifying me or giving me a reason. I have provided all verification documents, and then after I went on to a live chat my account has been disabled. Total scam and obviously not going to be getting my money. Plan on taking this further with the gaming commission.
7 August 2024
Unprompted review
Reply from Royal Panda
Thank you so much for your feedback. We understand your frustration and disappointment regarding the difficulties you've experienced withdrawing.
We take these matters very seriously and are committed to providing a fair and transparent gaming environment.
We want to investigate this situation thoroughly and work towards a resolution. We have reached out to you internally for some further information.
We understand your desire to involve the gaming commission. We want to assure you that we are also committed to fully cooperating with any official investigations should they arise.
Our goal is to ensure that every player has a positive experience. We appreciate your patience as we work to resolve this matter promptly and fairly.
All the best, Royal Panda
Royal panda casino is a scam and never paid me…
They are scammers and never paid me when ever i won anything more then $100. They made every possible excuse which was totally unrelated to the winning so that they don’t have to pay. They will ask details of expired credit card which I used 6 months ago to pay you for the winning amount today. They go dig in past n find excuses to make it impossible for winners to pay money. so they are doing this fraudulent activity and still functioning. I think government should’ve taken initiative to stop this scanner in Canada at least.
17 June 2024
Unprompted review
Reply from Royal Panda
We are really sorry to hear about the experience you’ve had with Royal Panda, our ambition is to deliver the best experience and service possible, and unfortunately it sounds like we didn’t succeed in doing this.
If you require further assistance you can either contact our Customer Support team or check out our Help Centre where you can find our FAQs and information on everything Royal Panda.
Compete Scam
Compete Scam, they will not let you withdraw any money. Don’t waste your time, if you contact support they will find plenty of reasons to reject your documents and finally block your access to their website. It’s a sister company of leovegas, they will let you deposit without any verification and while you try to withdraw you will all sorts of problems. Check recent reviews in app state and play store , don’t get misguided by fake rating.
29 April 2024
Unprompted review
Reply from Royal Panda
Thank you for your feedback - We are sorry to hear that you have had a negative experience with the withdrawal process.
It’s important to note that we may need to verify your account before a withdrawal can be completed.
This is standard process that all of our customers are subject to, in order to comply with our licence, regulations and to ensure that your winnings are safe and secure.
If you have any questions or would like further support please reach out to our customer support via Live Chat.
Best regards! Royal Panda.
Withdraw did not work at first
This casino was going fine, I was winning and went to withdraw some of my winnings only to get an error that my balance was too low to withdraw. But I have $4,000 in the account?!? The live support said I had to clear my cache (on my phone?) and log out then back in again because on their end everything was fine. Finally I went to log back in and try again and now I can't gain access to the site at all. The login page is broken as of June 3 at 2AM. It is now June 4 at 9AM and I still can't gain access. This is not how a proper online casino should work. I think I've lost my money
***After several hours the site came back up and I did get my money but it was very frustrating thinking I had lost it.
3 June 2024
Unprompted review
Reply from Royal Panda
Thank you for your feedback, and we are really sorry that your experience at Royal Panda didn’t match your expectations. We are happy to hear that this has since been resolved.
We thank you for your patience.
Should you require any further assistance, please reach out to our customer support staff.
All the best, Royal Panda
Review pending
It was a long-haul getting my documents approved, but finally it’s done. I do have to say the customer service department is awesome!!
30 May 2024
Unprompted review
Reply from Royal Panda
Thank you for reaching out to us! We kindly ask if you would be able to provide further feedback to our support staff, so that this can be looked into further for you.
Our customer support team is here 24/7, ready to jump in and help you out, and we really appreciate your patience in the meantime.
All the best, Royal Panda
This casino is the worst one I've…
This casino is the worst one I've played never win eats your money in seconds don't play it.
12 April 2024
Unprompted review
Reply from Royal Panda
Hi,
Thank you for your message. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at LeoVegas.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at LeoVegas as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, LeoVegas
Stay away from this casino
Stay away from this casino!
They don’t offer you any bonus they want you to lose all ur money while they seat there and laughing and watch you fall the worst live agents as well and very rude. You can’t possibly make a win you will only lose it’s more likely to win the lottery if you play than winning in this casino. And one star rating is way to much they don’t even deserve that
3 April 2024
Unprompted review
Reply from Royal Panda
Hi,
Thank you for your message, and we’re really sorry to hear that you feel like you have been scammed. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at Royal Panda.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at Royal Panda as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, Royal Panda
I can’t anymore
Wow. Just terrible. I sign up, deposit $100, and lose it all in less than 20 minutes. I feel like I was just scammed. Just so many dead spins and not even a single feature. The price to buy the features is insane, 100x your bet so that you can win 4x back, crazy. I don’t even know what else to say. Definitely not giving them anymore money thats for sure. I don’t know how these casinos get away with being so rigged.
17 March 2024
Unprompted review
Reply from Royal Panda
Hi,
Thank you for your message. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at Royal Panda.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at LeoVegas as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, Royal Panda
Decent site
Decent site, once verified has quick withdrawals and good support team keep it up guys!
1 February 2024
Unprompted review
Reply from Royal Panda
Hi,
Thank you for your kind words, we really do appreciate you taking the time to let us know!
We really hope your experience at RoyalPanda will continue to be this great, but if you have any suggestions for us to improve then please do let us know at: support-nz@royalpanda.com
Kind regards, RoyalPanda
Cashing out is a ridiculous scam at Royal Panda
Still waiting on my withdrawal from late December. Royal Panda says that "outside company' does the payout and in order for them to 'troubleshoot' I had to send them my personal banking statement to PROVE that I was not paid. This is the FIRST step to get resolve instead of asking this 'outside company'. I provided that statement on Feb 2nd and now I have to wait for the investigation results. It has been 2 full weeks since proving to them that I was not paid. During this 2 months of not being paid I did not receive one single update from Royal Panda to let me know what is happening with my money. I have to inquire about it every 3-5 days. DO NOT GIVE THESE CRIMINALS YOUR MONEY. PLAY SOMEWHERE ELSE!!!!
2 January 2024
Unprompted review
Reply from Royal Panda
Hi,
Thank you for reaching out to us, and we’re really sorry to hear about your experience on our site. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at RoyalPanda.
At RoyalPanda we follow very strict and stringent rules and regulations to ensure that we keep to the highest level of security and safety for everyone. Due to this, we may require certain documents to be verified and it is very important that these processes are carried out to the highest standards.
We appreciate that these processes might seem very complex and/or annoying, but please be assured that they are in places for everyone’s security - including yours!
We really want to help you complete these processes correctly and quickly, so if you have any questions or would like further support please reach out to our customer support via Live Chat, as they will be more than happy to help.
We hope this helps, and again, thank you for reaching out to us.
Kind regards, RoyalPanda
Read anything on their site carefully…
Read anything on their site carefully before you join. I only lost 100.00 (in five min). Games do not pay much at all so money goes quick. Any bonus they offer needs a 3,000.00 deposit. That wasn’t clear in their write up. I feel it’s a scam too like a lot of other people.
15 February 2024
Unprompted review
Reply from Royal Panda
Hi,
Thank you for your message, and we’re really sorry to hear that you feel like you have been scammed. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at RoyalPanda.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at RoyalPanda as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, RoyalPanda
Royal Panda thiefs
Royal Panda is a complete scam I deposited over 1000 dollars in an like someone else was saying 1 minute to deposit an take your money but when it comes to withdrawal they make it so frustrating an impossible to claim iv been waiting a few days for them to process my details an they still haven't approved everything. 100 percent scam. a few days ago won 6k 3days an have been fighting the urge to not play it.but I don't think it matters cos there never going to approve the withdrawal account axxholes
3 February 2024
Unprompted review
Reply from Royal Panda
Hi Sydney,
Thank you for reaching out to us about these issues. We are really sorry to hear that there has been a delay with your withdrawal, as we always try to process them quickly and our team does work 24 hours a day to ensure they are as quick as possible.
If you are receiving an error message when trying to process your withdrawal, then please check that you are not trying to withdraw less than the minimum amount as different methods each have different withdrawal requirements.
It’s also important to note that we may also need to verify your account before a withdrawal can be completed. This is a standard process that all of our customers are subject to in order to comply with our license and regulations, to ensure that your winnings are safe and secure. To check whether we need any documents from you, simply go to your Profile in the “Verify Account” section and confirm whether there are any pending requests from us. If there are any requests then you will be able to find all of the information needed and instructions on how to upload these documents accordingly!
If these steps do not manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter further to provide you with a resolution as soon as possible.
We thank you for your patience and understanding!
Kind regards, RoyalPanda.
This casino is a scam
This casino is a scam. If you win and want to withdraw your winnings they will make sure you need to provide them with multiple, unobtainable documents as so you will never receive that money. Stay clear. I am speaking from experience and it's frustrating to say the least.
4 February 2024
Unprompted review
Reply from Royal Panda
Hello Hélène,
Account verification is a standard process that all of our customers are subject to in order to comply with our license and regulations, to ensure that your winnings are safe and secure. We only request documents related to the action of your account. If you're having difficulties to verify your account, you can contact our support team via Live Chat and they will be happy to assist you!
Kind regards, RoyalPanda.
ONLY PLAY HERE IF YOU'RE RICH
I use to enjoy this casino but be aware big wins and bonuses are extremely difficult to get and if you do get one expect a low payout. Spent thousands at this casino and never ever came close to a good win. The drop bonus program is also useless never win anything even after playing 3k betting only $1. They don't offer any cash backs on losses or good promotions. The only good thing is if you win and withdraw it is quick.
31 January 2024
Unprompted review
Reply from Royal Panda
Hi Andre,
Thank you for your message. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at Royal Panda.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at LeoVegas as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, Royal Panda
Waste of your money don’t play in this…
Waste of your money don’t play in this casino , this casino is the worst casino I played ever everrrrrrrrrrrrr
30 January 2024
Unprompted review
Reply from Royal Panda
Hi,
Thank you for your feedback, and we are really sorry that your experience at Royal Panda didn’t match your expectations. We would love to know why so that we can improve and deliver a better experience next time.
Please do reach out to our customer support so we look into this further.
Kind regards, Royal Panda
This company is ridiculous!
Reply to their response: While they sound sincere and suggest to reach out to their team which I found that odd, as it was their team who stated "they cannot escalate the matter to Mgmt" but... "even if they could, Mgmt would state the same thing... it's 2-5 business days to receive funds...and it's CLEARLY stated on their webpage" 🙄
This company is ridiculous!! It can receive my deposit in 1 minute but claims that withdrawals can take 2 to 5 business days!!! Like WTH??? What a way to 1) have their customers continue to play out their winnings or 2) lose customers.... I did #1 twice because the withdrawals were small but this most recent one is a bit bigger.... hence, going with #2 once my funds are received, I will be closing my account. Totally idiotic as there are so many sites out there that have almost instantaneous withdrawals.... Beware and avoid this site.
16 January 2024
Unprompted review
Reply from Royal Panda
Hi Michele,
Thank you for your feedback, and we are really sorry that your experience at Royal Panda didn’t match your expectations. We always try to process withdrawals quickly and our team does work 24 hours a day to ensure they are as quick as possible.
We would love to know why so that we can improve and deliver a better experience next time.
Please do reach out to our customer support so we look into this further and deliver a better experience.
Kind regards, Royal Panda
Blocked if you win!
After 3 months signed up to this casino, I started to win. I requested 2-3 withdrawals per week for about 3 weeks straight and without any explanation, they blocked my account! I got on a lucky streak and clearly they didn't like it. I am still going back and forth with their customer service to try and find out why I've been blocked and there's still no answers! At all! I was told "this was normal procedure". Very disappointing and worrying experience. I still have money locked in there and I don't know what to do.
Other than that, half the blackjack dealers are asleep at the tables and they are beyond miserable! Very poor experience from this casino, make sure it's last on your list!
27 December 2023
Unprompted review
Reply from Royal Panda
Hi,
Thank you for letting us know about your experience, and we’re really sorry as it’s not the one we want you to have.
We have sent you an email through Trustpilot so we can get some details from you so we can look into this further.
Thank you for your patience and understanding.
Kind regards, Royal Panda
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