Royal Wolf Reviews 

576
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Your Manager in Rockhampton (Ben Griffin) was very helpful and expedient in helping to solve our off road parts bulk storage problems. His follow ups after providing three containers to our site... See more

Company replied

Rated 5 out of 5 stars

Yep OUTSTANDIN Service thanks Great Communication from the moment i made an initial enquiry rite thru to Delivery which always ensures a trouble free experience. Even that Delivery Process was PE... See more

Rated 5 out of 5 stars

These guys are amazing people they go over and beyond for their community, clients and all fellow Australians. When the northern rivers were in desperate need for refrigerated containers Royal Wolf st... See more

Rated 5 out of 5 stars

Container arrived Friday afternoon. Very happy with it. The Truck driver, Stev, was excellent.. container in the exact place we wanted it.. Highly recommend you guys to anyone.. The whole transaction... See more

Company details

  1. Business Services

Information provided by various external sources

Royal Wolf offers a wide range of shipping container and portable building products catering to the needs of anyone requiring a unique and portable container solution. With 37 branches located across Australia & New Zealand, we specialise in the hire, sale and modifications of shipping containers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

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4.8

All reviews

(576)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would only deal with Royal Wolf great…

Would only deal with Royal Wolf great service and prices brought a 20ft one tripper not a mark on it in or out currently renting another 20fter great condition and great price and service is second to none! 👍🏻⭐️⭐️⭐️⭐️⭐️

16 January 2021
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Reply from Royal Wolf

Hi John - thank you for the wonderful review - we hope we can assist you again in the future. Cheers RW

Rated 5 out of 5 stars

Your Manager in Rockhampton (Ben…

Your Manager in Rockhampton (Ben Griffin) was very helpful and expedient
in helping to solve our off road parts bulk storage problems. His follow ups after providing three containers to our site have been much appreciated.

Don Payne
Financial Controller
Reef City Motors
Gladstone Q 4680

16 January 2021
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Reply from Royal Wolf

Hi Don - thanks so much for the great review! Glad you had a wonderful experience with the Rockhampton Branch. Cheers RW

Rated 5 out of 5 stars

No fuss

No fuss, very friendly and quick.

14 January 2021
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Reply from Royal Wolf

Thanks for the wonderful review Robyn - Cheers RW

Rated 1 out of 5 stars

Standard Shipping Container

I purchased a standard shipping container which was well below what I was expecting in condition. The doors have lots of rust along the door seals and are difficult to close. The photos that Wolf provided as examples of containers available had none of this.

12 January 2021
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Reply from Royal Wolf

Hi Christopher - thank you for your feedback. I have passed onto your local branch to review. Cheers RW

Rated 5 out of 5 stars

My experience with Royal Wolf was very…

My experience with Royal Wolf was very positive. All of the staff in the office acknowledge me when i entered the office and I was asked what I was enquiring about. The salesperson who helped me explained clearly the service they offered and showed me the containers that were available. I received an email outlining costs and options that afternoon and when I excepted the quote the delivery was organised at a time that suited me. Delivery was on time and the driver was very helpful and placed the container exactly where i wanted it. Overall a very positive and happy experience.

12 January 2021
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Reply from Royal Wolf

Hi Sue - thank you so much for your wonderful review! So glad to hear you had a great experience with the team. We hope we can assist you again in the future. Cheers RW

Rated 2 out of 5 stars

Wouldn't recommend after recent experience

Have been using Royal Wolf for over 10 years and this year even after 2 months of notice when I asked for confirmation of availability the best I confirmation I could get is it should be ok, I was asked to pay upfront months in advance, which I haven't had to before. So I paid in advance and was then invoiced again for the same period before the hire period was even up... when I questioned it no apology or even any friendliness from any of the staff... product was good but the service was terrible!

12 January 2021
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Reply from Royal Wolf

Thank you for the above feedback. Sorry you have had this experience with us. I have passed your feedback onto the branch manager to have a look into this for you. Cheers RW

Rated 5 out of 5 stars

Great service

Great service. Alan found me the right box at a good price, and sorted out a difficult site delivery for me. Very happy and would recommend.

12 January 2021
Unprompted review
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Reply from Royal Wolf

Hi Tim - thanks so much for the wonderful review! Cheers RW

Rated 4 out of 5 stars

Agent was hard tract down

Was hard to make contact with the Albury agent

12 January 2021
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Reply from Royal Wolf

Hi Bernard - thank you for your feedback, sorry you had a issue with the Albury branch. Hope you otherwise had a good experience with the branch. Cheers RW

Rated 5 out of 5 stars

Prompt service

Prompt service, efficient delivery, the entire process from initial inquiry through to the container being delivered was easy - highly recomend

12 January 2021
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Reply from Royal Wolf

Thanks so much for the wonderful review! Cheers RW

Rated 1 out of 5 stars

I didn't receive notification (email)…

I didn't receive notification (email) until the day after my account was due.

11 January 2021
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Reply from Royal Wolf

Thank you for your feedback. I have passed out your local branch to confirm what the issue was here and to get this resolved for you. Cheers RW

Rated 5 out of 5 stars

Exceptional Service

Exceptional service from start to finish, Gary and the Townsville team delivered exactly what I required on time and on budget, the service provided was professional and seamless from the outset, a pleasure to do business with.

11 January 2021
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Reply from Royal Wolf

Hi Sean - thanks for the wonderful feedback for Gary and the team. We hope we can assist you again in the future. Cheers RW

Rated 5 out of 5 stars

Well organised and perfect customer service

Well organised and perfect customer service.

From quote to drop off, everything went to plan and was well timed.

Communication was perfect and I had no issues during the whole process.

I will definitely use Royal Wolf again

11 January 2021
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Reply from Royal Wolf

Thanks so much for the wonderful review Chris! Cheers RW

Rated 5 out of 5 stars

Great service

Great service
excellent containers in great condition
professional staff and service

11 January 2021
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Reply from Royal Wolf

Hi Peter - Thank you for your great review! We hope we can assist you again in the future. Cheers RW

Rated 5 out of 5 stars

Every step of the way smooth and well…

Every step of the way smooth and well organised.
The staff at the yard that allowed us to inspect the containers were very accommodating as was the driver who delivered and unloaded with precision.

7 December 2020
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Reply from Royal Wolf

Hi Garry - thank you so much for the wonderful review! We hope we can assist you again in the future. Cheers RW

Rated 5 out of 5 stars

First-rate.

Unbelievable service. They were unable to provide the rail transport leg of the job due to circumstances beyond their control, but were totally up-front and honest about it and were cool with my suggestion of an alternative arrangement. They promptly reimbursed me for that part of the service which they were unable to provide. Highly recommended.

7 December 2020
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Reply from Royal Wolf

Thank you for your great feedback! Sorry to hear you had issues with the rail transport, but wonderful to know it was handle well with the branch. We hope we can assist you again in the future. Cheers RW

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