Redemptorist Publications Reviews 

2,925
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of quality books and prayer materials, noting that orders arrive promptly and are always packed securely in strong envelopes. People find the ordering process straightforward and appreciate the helpful customer service and prompt responses when they need assistance with their purchases. Some reviewers were not happy with the website, noting that the registration process and password resets were a bit confusing. Consumers mentioned that links sometimes failed to work properly or that resetting their login details forced them to completely restart their shopping baskets.

What people talk about most

Product

Reviewers express immense satisfaction regarding the product, frequently highlighting the wide range of... See more

Order

Consumers find order to be a seamless and efficient experience, consistently praising the clear processes,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt dispatch times and... See more

User experience

People report positive experiences with user experience, highlighting the clear, easy-to-use website and... See more

Website

Clients share high satisfaction regarding the website, frequently praising the clear layout, straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been purchasing materials from Redemptorist Publications since the 1990s. It is always of a high standard and user friendly. The “Your New Sunday Missal” is no exception. It is well laid out... See more

Company replied

Rated 5 out of 5 stars

We initially purchased this books for the main church in our larger parish. They have now been so successful that we are trialing using them in a further 3 churches as part of a move to make baptism a... See more

Company replied

Rated 5 out of 5 stars

The order was dispatched the same day and received intact by post. Very impressed with the sturdy envelope in which the books came as there were no damage to the booklets that I was able to give to fr... See more

Company replied

Rated 5 out of 5 stars

This is my 3rd order for " Your Baby's Baptism" books. These are loaned to parents seeking baptism of their children when they attend a baptism induction meeting and have proved very popular and infor... See more

Company replied


Company details

  1. #30 of 48 best companies in Book shop

Information provided by various external sources

Books and resources for all stages of Christian life. For more than sixty years Redemptorist Publications has served the Church communities in Great Britain by offering a range of products to support Christians at every stage of life. Our Mission is to proclaim the Good News to everybody in simple, everyday language.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(2,925)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Processed quickly

Processed quickly. Previous attempted order failed. Hopefully it will be delivered quickly too.

26 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service. I have checked with our dispatch team and I can confirm that this was dispatched on the 26th March so hopefully you received it within a couple of days from dispatch date.

Rated 5 out of 5 stars

Quick and simple

The process for ordering was quick and simple. simple.

25 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 4 out of 5 stars

Books are great

Books are great.
Don't ask for a rating, except about the ordering process, as soon as they're ordered. Schedule the request for a few days later when there's a reasonable chance that they've been received

17 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 5 out of 5 stars

Great efficient service

Great efficient service, my missal was well
Packed and is beautiful

15 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 5 out of 5 stars

Great selection of reading not to be found elsewhere

I thoroughly enjoy your selection of materials for worship and liturgy. I must say, however, I could not navigate the range easily. I like to browse and that wasn’t easy to be honest.
Thank you

22 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback. Please accept my apologies for the problem you had with navigating our site. I have forwarded your concerns to our IT team to inform them of the difficulty you experienced.

Rated 5 out of 5 stars

An order I made from through Amazon…

An order I made from through Amazon from Redemptorist books didn't arrive , I contacted them directly and they couldn't have been more helpful in trying to track my order .I've subsequently ordered directly with them with speedy delivery of my books , many thanks .

12 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 3 out of 5 stars

I have two gripes

I have two gripes. First, I had no need nor desire to establish an account, but it seems that was a prerequisite for placing my order. Second, the registration process was challenging in that the links failed to work in several instances with no clue as to what the problem was. I may have ended up with more than one account as a result. One ought to be able to make a purchase as a "guest." 3 stars is probably being generous. Happy St. Patrick's Day!

17 March 2026
Rated 1 out of 5 stars
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are so sorry to hear that you are still waiting for your books.

Our mission here at RP Books is to ensure our customers receive excellent service so I have asked our Customer Care Team to look into this for you.

Someone will contact you within the next 24 hours.

Once again, please accept our apologies for any inconvenience this has caused.

Rated 5 out of 5 stars

Excellent service

Excellent service. This particular book was on Amazon and Ebay for upwards of £60 for a used copy. Ten pounds here for a new copy. Arrived promptly

8 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 5 out of 5 stars

1st Holy Communion prep materials

Fast postage, good quality books just what we needed for a successful 1st Holy Communion prep class

19 February 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 4 out of 5 stars

I couldn't remember my password

I couldn't remember my password but in resetting my password I lost the goods in my basket and had to re-enter the books I wanted to order. Once I was actually logged in all was fine.

13 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are so sorry to hear that you have had problems with our website.

Please be assured that our customers satisfaction is very important to us. If you have this problem again our Customer Service Team is always on hand and more than happy to help.

Our contact details are telephone 01420 88222 or email customercare@rpbooks.com.

Once again our apologies for the inconvenience caused.

Rated 5 out of 5 stars

A Good buy

Love the new layout for readers. Print is good. A great buy.

10 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 5 out of 5 stars

Quick response

7 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 5 out of 5 stars

book - stations

very easy to place order

4 March 2026
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Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

Rated 5 out of 5 stars

It was easy to place the order

It was easy to place the order, and the items arrived
safely, in good condition and promptly. Many thanks.

21 February 2026
Redemptorist Publications logo

Reply from Redemptorist Publications

Thank you very much for your feedback and we are pleased that you are happy with our service.

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