RTA Wood Cabinets Reviews 323

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the solid construction and beautiful finishes that often exceed expectations. The staff receives frequent commendation for their exceptional customer service, being described as helpful, patient, and responsive throughout the entire process, from design to post-delivery support. Many people found the ordering process smooth and easy, with the cabinets arriving on time and being relatively straightforward to assemble. However, some reviewers were not happy with certain aspects of their order, experiencing issues such as missing parts, incomplete shipments, or discrepancies between ordered and received items. A few other people also felt that the quality of the plywood used for the cabinet bodies was not up to par, or that some parts arrived damaged or warped.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the overall... See more

Quality

People report positive experiences with quality, with many reviewers praising the beautiful appearance and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting it as easy and smooth, especially... See more

Customer service

Clients share positive opinions on customer service, highlighting the ease of getting in touch with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 15 cabinets from RTA after about a weeks worth of me changing the plan and the designer helping me avoid mistakes. Then sent deposit in and with two weeks I had Beautiful new Ivy colored Shaker... See more

Company replied

Rated 5 out of 5 stars

Quality of the hardware finish and wood overall surpassed my expectations . Easy to build alone . Fast durable and mechanically the soft close doors and drawers throughout add elegance and class to ev... See more

Company replied

Rated 5 out of 5 stars

Honestly thank heavens we found this company. We had the worst experience at another company and after literally crying, Akiva and the entire team at RTA wood cabs was truly exceptional. From first... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend RTA Wood Cabinets to anyone who asked. We worked with Devora, and she went above and beyond to help make our kitchen exactly what we wanted. She was quick to get back to us, h... See more

Company replied


Company details

  1. Kitchen supply shop
  2. Home Furniture Shop
  3. Interior designer

Written by the company

RTA Wood Cabinets is a large online dealer of RTA Ready-to-Assemble cabinets, we offer FREE Kitchen design, shop online and save up to 50% today! 800-788-7575


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Overall great experience

From the initial design to when I got my cabinets I had a great experience. They were very helpful & knowledgeable in putting together a beautiful kitchen for me and followed up with me throughout the whole process. The cabinets are constructed well & gave my kitchen a completely new feel.

13 July 2022
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Joe for the great 5-Star review.

Rated 3 out of 5 stars

Quality box but…….

Quality of the cabinet boxes was very good.
Quality of the hardware (drawer slides) was inferior.
My order came with no hardware! Had to buy myself locally to meet my installation date. It took customer service 11 days to send me new hardware. Cabinets were already installed by that date.

12 July 2022
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Reply from RTA Wood Cabinets

Thank you David for taking the time to post a review. The manufacturer switched the Luxor contractor special cabinets from a metal clip assembly to staple and glue, some orders that shipped before the official change had the new cabinets which didnt come with the clips. The one cabinet that we replaced the glides on shipped out two days after you reached out to us.

Rated 4 out of 5 stars

I love my cabinets

I love my cabinets. Customer service was great. I had 3 damaged cabinets and they sent 3 replacements right away. The only reason I gave a 4 star instead of 5 star was because the cabinets could have been packed better. The plastic ties that held the boxes together, caused the damage on the cabinets. It took 2 weeks for the replacements to arrive which caused a delay in the completion of the job. Having said all that, I would still buy from them again.

5 July 2022
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Reply from RTA Wood Cabinets

Thank you Joy for taking the time to post a detailed review. We are always working with the manufacturers to improve the packaging and will send them your review.

Rated 3 out of 5 stars

Cabinets were good grade and easy to…

Cabinets were good grade and easy to assemble. Recommend them for any home remodeler or self help individual who is looking for good quality cabinets.

Unfortunately 2 cabinets were shipped in our package already assembled. At first glance it was clear that the two cabinets had previously been installed and returned to stock. Upon closer examination it was clear why the were returned. A few areas of the face had saw marks that did not finish up in the planing and there were no predrilled holes for the hinges.

Notified company of issues who asked if we would like to replace them but we had to install already Installed them due to weeks of delay in the delivery date. It was hard to except the fact that the company stated they would investigate the concern and did not respond nor was any other compensation offered.

30 June 2022
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Reply from RTA Wood Cabinets

Thank you Debra for taking the time to post a review, from the pictures you sent in it looks like the manufacturer custom built the two cabinets instead of waiting on a backorder, they don't take returns on assembled cabinets. We did notify you that the two cabinets would be replaced, they are on order and we will notify you once they ship. If you don't want them replaced please reach out to customer service.

Rated 5 out of 5 stars

Love the quality of these cabinets

Love the quality of these cabinets. We live within driving distance (1 1/2 hours) of the warehouse, so we picked up our order to save the shipping costs. All went well. Assembled and installed the cabinets in my laundry room the next day. Good price and great quality wood construction. Would definitely recommend RTA Wood Cabinets.

7 June 2022
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Reply from RTA Wood Cabinets

Thank you Kerry for the detailed 5-Star review!

Rated 3 out of 5 stars

I was doing fine with RTA until I had…

I was doing fine with RTA until I had to order additional material.They charged me $450 to ship a $1000 order.An absolute ripoff

2 June 2022
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Reply from RTA Wood Cabinets

Thank you Susan for taking the time to post a review, your order shipped on a pallet and had a refrigerator panel and molding which are both considered oversized and shipping cost us what we charged you. Your last add on order shipped with FedEx and you only paid $38 for shipping.

Rated 3 out of 5 stars

Kitchen island cabinets

Kitchen island cabinets are beautiful from a distance, but compared to the rest of my kitchen and bath Medallion cabinets, I got what I paid for. At half the cost, they were close to what I had but I’d have liked closer. There are slight flaws but overall, I did get what I paid for and they turned out beautiful. Had a broken piece and they shipped out a replacement quickly, customer service was really great. One problem was with the double trash can drawer. It doesn’t stay closed all the way at the bottom we’ll and although there was an option for soft close feature, we decided it wasn’t worth the extra high cost, so we’ll have to perhaps glue magnets at the bottom inside of drawer and cabinet wall to help it close and stay closed better.

31 May 2022
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Reply from RTA Wood Cabinets

Thank you Carol for the feedback, we do have a soft close trash option as well but it is pricier.

Rated 5 out of 5 stars

Great quality

Great quality. Delivery was delayed but that is happening with every company. Was missing some hardware but RTA responded immediately and sent out for a week later. Good experience.

23 May 2022
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Reply from RTA Wood Cabinets

Thank you for the great review!

Rated 5 out of 5 stars

These guys were amazing from the…

These guys were amazing from the beginning to the end! they listened to my needs and gave me a design that even my contractor was impressed with. The most important part is it came when they promised and it looks fabulous!!!

12 May 2022
Unprompted review
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Reply from RTA Wood Cabinets

Thank Hannah for the great 5 star review.

Rated 3 out of 5 stars

It's okay

I was looking for an affordable way to install a new kitchen. RTA came up in a Google search. The service was okay, really 3,5 stars. I was working with a young guy. He was polite, but suggested a design that had 6 inches of an empty space. We were back and fourth until I finally recalculated the space by myself and told him the correct measurements.

11 May 2022
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Reply from RTA Wood Cabinets

Hi Nina, thank you for taking the time to post a review, when designing a straight open wall we don't always fill up the full space if we want to keeps things symmetrical and have all the doors the same size. But ultimately its up to the customer for the final design.

Rated 1 out of 5 stars

We waited 2 1/2 months to gets our…

We waited 2 1/2 months to gets our cabinets and the cabinets dont even match. I’m so annoyed after waiting this long and paying over 3,000 for something that doesn’t even match.

11 May 2022
Unprompted review
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Reply from RTA Wood Cabinets

Hi Nicole, All of your cabinets should match, there can be variations in stained cabinets but they should still match, please email customer service pictures of any cabinets that don't match and we will have the manufacturer replace them. customerservice@rtawoodcabinets.com We did notify you when the order was placed that some items were on back-order and the estimated ship date was in two months.

Rated 1 out of 5 stars

I was trying to price out cabinets

I was trying to price out cabinets. Got the design from Zack. I wanted to know what was included. He would not give me any more info without my billing info. Terrible way to do business. Guess I'll go back to kitchen cabinet kings. Thanks for nothing Zack.

4 May 2022
Unprompted review
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Reply from RTA Wood Cabinets

It took our rep 1 hour and 20 minutes after getting your final measurements to send you a 3D kitchen design at no cost to you. Our rep asked for your address which we always need when pricing out a job to ensure the correct taxes and shipping is calculated, which you never sent back. I"m sorry our process didn't work for you, good luck with your project.

Rated 5 out of 5 stars

Great cabinets at a good price!

Great cabinets at a good price!
Motty at RTAWoodCabinets was great to work with and wonderful throughout the whole process. We went back and forth MANY times as my wife and I made small changes - Motty was quick to update our cabinets and drawings. The photorealistic layouts he sent were key to getting exactly what we wanted. Had a few damaged pieces in our large shipment, but Motty was quick to remedy the issue and sent out replacements!

25 April 2022
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Reply from RTA Wood Cabinets

Thank you Richard for the amazing detailed review!

Rated 5 out of 5 stars

These cabinets are great

These cabinets are great. I would buy them again. Easy to assemble and install. They look great. And they are build very well. The wood is solid.

21 April 2022
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Reply from RTA Wood Cabinets

Thank you Angela for the great 5-Star review!

Rated 3 out of 5 stars
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Reply from RTA Wood Cabinets

Thank you Harry for taking the time to post a review, the cabinets should definitely not be chipping, please email us at customerservice@rtawoodcabinets.com any issues and we will have the manufacturer replace it.

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