My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is won... See more
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See what reviewers are saying
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposit... See more
Company replied
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
Company replied
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been u... See more
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Company details
Written by the company
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the company
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contact info
555 SE MLK Blvd #105, 97214, Portland, United States
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4.6
Excellent
834 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ruby Rocks!
Switching to Ruby has been a game changer for our law firm! The receptionists are polite and professional and make our clients/potential new clients feel confident their needs will be met.
Working with Ruby and their support staff has been a great experience, and I would recommend Ruby to any law firm!
5 June 2024
Reply from Ruby
Thank you for your kind words! At Ruby, we're dedicated to tailoring our services to fit your unique business needs. Our team ensures seamless communication with our 24/7 legal virtual receptionists and live chat. Whether lead screening and performing new client intake, or schedule appointments, we strive to creating meaningful connections with the people you serve. We appreciate your recognition of our efforts to deliver exceptional service. Ruby is ready to help whenever and however you need us.
SO DISAPPOINTED
I am extremely disappointed with Ruby Live Receptionist's service. I recently had a live chat experience with their unqualified representative, and it was a complete disaster. Despite asking a very simple question, I received no helpful answers. Instead, the ruby's live chat agent repeatedly asked the same questions, clearly not paying attention to my responses. This lack of attention and basic comprehension is unacceptable, especially for a service that markets itself as high quality.
The agent was not only ineffective but also rude throughout the interaction. This kind of treatment is frustrating and unprofessional. If Ruby Live Receptionist can't handle their own customer service with competence and courtesy, how can we trust them with our own companies' needs? Given the high price they charge, I expected much better. Sadly, their service falls far below even the most basic standards. I would not recommend Ruby Live Receptionist to anyone looking for reliable and respectful service.
4 June 2024
Unprompted review
Reply from Ruby
Mr. Bensoussan, we are sorry to hear that you had a poor experience. We take pride in being the leading virtual receptionist team for small businesses and were disappointed to learn we fell short of our brand promise. We would like to assure you that this is not a typical experience for our clients or the small businesses that we serve. We’ve taken immediate steps to ensure that this doesn't happen again and that our quality of service is preserved. We would love the opportunity to discuss this further with you and invite you to connect with a member of our Customer Happiness team at 844-311-7829.
Happy Business
Easy onboarding, and great customer service, and extremely tailored services.
18 March 2024
Reply from Ruby
Thank you so much for the 5 star review! It's wonderful to hear that you've had such a positive experience partnering with Ruby. We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. If you have any questions or feedback in the future, do not hesitate to reach out, You can count on us to provide recommendations and solutions for your small business.
I historically don’t leave reviews
I historically don’t leave reviews
But
Gina was so amazing and was the one that took the time to explain the program in full and earned all my business
Thank you Gina
15 March 2024
Reply from Ruby
Thank you, it means a lot that you took the time to share your glowing review. We're delighted you're loving our service. We will for sure pass along to Gina! We agree, she is a wonderful asset to our team! It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Ruby has great receptionists and a…
Ruby has great receptionists and a great customer happiness team. If something arises that needs correcting, investigation, or action, the team is prompt and helpful. Would absolutely recommend to anyone who needs an answering service for their business.
15 March 2024
Reply from Ruby
Thank you Nicole, for your kind words. We are proud to have a partner like you. Delighted to hear that you are enjoying your experience. You are right, it’s how we operate, we are more than an answering service—we’re an extension of your team invested in the long-term success of your business. Our technology ensures we don’t waste anyone’s time, with the app, our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.
We love Ruby!
Ruby has made a great impact on our company since we started using their services. As a growing business, we are always looking for ways to best serve both our existing clients and potential new customers. Ruby has helped in this aspect by being readily available to answer their calls 24/7, even when our team can't. Bridgette Reynolds from Ruby.com has been a delight to work with. She truly understood our needs and helped us find the best fit for our company. We love Ruby!
12 March 2024
Reply from Ruby
Christine, thank you for taking the time to share your experience with us. At Ruby, we’re all about making small business owners’ lives easier. We know that customer experience is a team sport so thank you for shining the spotlight on Bridgette! We agree she’s a delight! We are honored to be trusted to support your various branches – ensuring nothing falls through the cracks. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. We appreciate your trust in us and look forward to a long partnership
Garner, Adams & Associates Review of Ruby
Ruby has been great to work with. From our initial contact with Gina to our onboarding with Ellie, everyone has been very knowledgeable about how Ruby can help make our firm more productive. They also provided outstanding hands-on assistance in getting us up and running. Ruby has saved us a tremendous amount of time so we can focus on providing superior service to our clients.
I would highly recommend Ruby for any firm looking to decrease cost and increase productivity.
11 March 2024
Reply from Ruby
George your personalized feedback is so appreciated, thank you! It’s an honor to be trusted as the voice of Garner, Adams & Associates. At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. Receiving feedback like this is a testament to this in action. We’ve already passed the feedback along to Gina and she was over the moon to hear how delighted you all have been. She also mentioned really enjoying connecting with you as well. If there is every anything we can do please let us know, exceptional service is only one call away.
Reply from Ruby
Nica we appreciate your kind words. We are committed to providing exceptional experiences—and a friendly, human touch—for customer just like you. Our virtual receptionists go through 120 hours of training in empathetic service, conflict resolution, and active listening before ever interacting with your customers. Thank you for your feedback.
Really great customer service
Really great customer service, varied options to help depending on needs, kind people and great answering service.
13 March 2024
Reply from Ruby
Thank you for taking the time to share your feedback. We are proud to be your chosen partner Maryann. Our virtual receptionists are more than just communication experts—they’re also experts at helping your business identify
and respond to new opportunities. We know how hard you work for your customers, you can rely on Ruby to create the kinds of personal connections to represent you in the best light and make great first impressions.
#1 Answering Service Recommended!
The onboarding process and setup was exceptional, Brigette walked me through everything. Everyone is very professional and great to communicate with. All of the people I have spoken with is knowledgeable and genuine. Great training of the system and features. Love the app!!
13 March 2024
Reply from Ruby
Thank you for choosing us Rosanna. Welcome aboard! We will be sure to share your glowing review with Bridgette. Sharing your experience means so much to us! We are delighted you are loving the app. At Ruby, we’re all about making small business owners’ lives easier. We're always striving to improve, and in the spirit of innovation and growth, we are regularly releasing new features. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Ruby's virtual receptionist service is…
Ruby's virtual receptionist service is a lifesaver for my small business. They answer my business phone and schedule consultations for new clients using Calendly. They take messages from other callers with helpful details. My clients say they are friendly and helpful. THANK YOU RUBY!
8 March 2024
Unprompted review
Reply from Ruby
Thank you for choosing Ruby to help with the launch of your business last year. We're delighted to hear that our services and solutions are working great for your small business. Your kind words are a testament to our great team of Rubys and we look forward to our continued partnership!
Positive and Responsive
Having changed from a different service, I have found Ruby associates to be responsive and positive in all interactions. So have my callers/clients. Even the messages from Ruby come with the exact information and feedback that I need.
Glad that I switched and will continue to work with Ruby into the future.
13 March 2024
Reply from Ruby
lison, thank you for taking the time to share your experience! Your support is greatly appreciated and we are thrilled you're loving our service. If you have any questions or feedback in the future, please don't hesitate to reach out. We truly appreciate your support!
Excellent Service
My experience with Ruby has been excellent. From ease of use, prompt customer service feedback and reliable service.
12 March 2024
Reply from Ruby
Thanks for your glowing feedback, Mr. Goldfarb! Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.
Not what it once was
At one point this was a solid service. Those days ended a few years back. What was once highly personalized, polished service is now rote, and kind of embarrassing. The receptionists seem overworked or tired. I took our business over to Abby. They are like the old days of Ruby.
1 November 2023
Unprompted review
Reply from Ruby
Thank you for sharing your feedback. Hearing directly from our customers allows us to understand and address concerns. We work very hard to service our customers and to provide them with a service that promptly answers their calls. Over the last year, we've enhanced our technology to better meet the needs of our business, and we have been able to extend this visibility to our frontline staff. This means that our frontline teams are only actively on calls 80% of the time they are logged in, meaning that the average receptionist is idling approximately 20% of their shift. While we still adhere to standards and goals, we additionally support time off the phones for unexpected time away – the goal is to allow for both our customers and our employees to be well served. We are happy to provide additional clarification on any or all of the above. Please feel free to reach out to us.
Attention attention this site is a…
Attention attention this site is a complet scam we have all the proove you whant they don’t pay. They trap you with big bonus but they have the worst rtp on the market. They are from Russia so don’t trust this site very very bad experience no live support and no support at all. They just don’t pay
3 February 2024
Unprompted review
Reply from Ruby
Sylvio, it appears that you have us confused with another company, we are not a Multi-Level Marketing company (MLM) which it appears you are speaking to. We are a live virtual receptionist service proud to have all of our Rubys 100% based in the United States.
Run, don't walk, far from this company
For any business owner considering Ruby, I urge you to take the time to read this review and think carefully before working with Ruby. They will damage your brand and cause you a major headache. I have been a loyal Ruby customer for many years, but not anymore. I felt compelled to write this to warn others so their business does not suffer like mine has.
Ruby is taking a nosedive. Many factors, that they hide from the public, are contributing to this. All the positive reviews you have seen for Ruby are pre-2023. All the awards they won, pre-2023. Essentially, since 2023, Ruby has been going under - FAST! And they are dragging their customers with them.
First, Ruby had to settle a class action lawsuit for fraudulent billing. Multi-million dollar payout. I know this since I received a check! Second, they ousted their CEO (Kate Winkler). The company ran smoothly with her at the helm. Once she left, the downfall snowballed. Plus, they also got a new internal system in 2023 that no one at the company knows how to use. What does this mean for you? It means they handle all the calls wrong. Literally, since 2023 not one call has been handled properly for my company. I do not understand how they cannot read a basic script, but literally, they mishandle each call to the point where it is embarrassing. No matter how many times I correct them, walk them through it, they cannot get it right. I have wasted countless hours before finally giving up on them.
I would also like to note that Ruby is the absolute most expensive option. I originally chose them since I am willing to pay for top service. For the first few years, this was the case. Now I feel like I am paying for the Ritz Carlton and getting Motel 8. The customer service is a 1 out of 5 stars. It’s horrific. You can't get anyone from their “happiness team” on the line - EVER. You wait on hold for 30+ minutes, calls are not returned in a timely manner, and you can never speak to the same person twice. The list goes on and on. Don't be fooled, when they mishandled my calls there was absolutely zero urgency to call me back or try to correct their errors. Zero urgency and zero customer respect.
Their reply says it all. It shows their aggression and their "blame the customer" mentality that comes from the top down. Like I said, run don't walk, far from this company.
29 September 2023
Unprompted review
Reply from Ruby
Dr. Kris, although we appreciate all reviews, it is clear that you may have had personal relationships with former management. From reading through your depiction of events, it is clear they may have not told you the whole story. When your company initially reached out with concerns, our team did respond. We placed calls to you, your office staff and followed up by sending numerous emails to which we received no response. As we continued to investigate, we learned that internal changes were made to your organization, unfortunately these were not shared with us. This alone was the cause of mishandling/misrouting of calls you experienced. Carefully reviewing at your history with Ruby, this is not the first time that you have moved your calls as a result of predominant to changes within your organization.
Ruby is terrible!!
1) Ruby has been awful! They charge by the minute. All I wanted them to do was to take messages. Instead, they answer the call, state they are checking to see if am available? 30 seconds later they come back to take a message. It adds up when you get over 200 calls a month.
2. When I called to tell them I was thinking of canceling and would like some information. I was sent information but they went ahead and canceled my phone service w/o my knowledge. I was out phone service for several days.
3. Try talking to their customer service or billing department. They are never there and you have to leave a message. 2-4 days later they call back!
4. Adding insult to injury, they sent me a bill when I was no longer a client! They threaten to withdraw the money by direct withdrawal! Of course, the accounting/billing department is not available in this. It has been 2 days and I have not received a phone call or email.
2 November 2023
Unprompted review
Reply from Ruby
Lance, Thank you for taking the time to outline your concerns, the voice of our customers is important to us. Our live virtual receptionists are available 24 hours a day, 7 days a week and our charges are based on the number of engaged chats or receptionist minutes used per billing cycle. Rather than paying for a dedicated Receptionist, our plans allow for flexibility if you find you’re using more or fewer chats/minutes than are recommended for your current plan. With our experience based on the number of engaged chats or receptionist minutes used is the most effective for our clients. A review is complete with customers routinely to ensure they are on the most economical plan for their usage. We would appreciate the opportunity to have a discussion with you to better understand the steps that were or were not taken to return your call, and any outstanding balance that may be on your account.
Long Ring Times & Nonworking Number That I Am Paying For
Understaffed which means it is very difficult to get accurate messages or help when the app does not work. I'm on five calls, and each person has something in the background (crying baby, barking dog, sprinkler system) which also makes it hard to hear.
My issue (my phone number is not getting text messages) will take ruby 10 days to fix. It's bad folks...really bad!
5 October 2023
Unprompted review
Reply from Ruby
Thank you for providing this candid feedback with us.
We welcome the opportunity to support you further. If you would like to further discuss your feedback , please don't hesitate to reach out.
Scam
Charged 1700 within a month. Listened to some of the calls and they were not professional
12 September 2023
Unprompted review
Reply from Ruby
Thank you for providing this candid feedback with us. Customer feedback is important for us to grow and evolve our processes and we appreciate you taking the time to tell us about your experience.
We welcome the opportunity to support you further. If you have any further feedback or questions, please don't hesitate to reach out.
Why do we keep paying for mishandled calls!
Extremely inept in handling our companies businesses. Cannot handle call distribution to our companies successfully. Weekly mistakes. Will not take ownership of their mistakes made after their company wide upgrade - and on a weekly basis.Our businesses have lost business because of their mistakes and incapable of correcting them. Ruby had our call handling instructions but it changed on a whim by Ruby and they cannot explain why! And it takes DAYS TO CORRECT THEIR MISTAKES!
14 August 2023
Unprompted review
Reply from Ruby
Thank you for taking the time to share this honest feedback with us. We want to express our genuine apologies for the frustrations you experienced with your call handling instructions and the wait times you encountered while trying to reach out to our team for assistance.
We understand that you rely on us to build a trusted relationship with your customers and we would welcome the opportunity to support you further. If you have any further feedback or questions, please don't hesitate to reach out.
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