Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our pre... See more
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Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... See more
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I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... See more
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Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite
Polite, if not a little long winded
I appreciate that readings need to be verified, but when you have a business to run, you need to get the job done
10 April 2026
Unprompted review
Reply from Ruby Energy
Good morning Anne,
Thank you for your 5-star review and taking the time to share your feedback. We’re glad to hear that the service was polite and appreciate your patience during the process.
We understand how important efficiency is, especially when running a business. While meter readings do need to be verified to ensure accuracy, we appreciate your comments and will take them on board as we continue to improve how we deliver our service. Thank you again for your understanding and for sharing your experience.
Kind regards,
Keenan S.
Very happy with mr Joseph help me a lot…
Very happy with mr Joseph help me a lot and amazing man thank you mr
10 April 2026
Unprompted review
Reply from Ruby Energy
Hello Nicusor,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with Joseph. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Quick response.
Quick response.
Solution to problem rectified
Sending 2 emails, one explaining and one with access link caused difficulty as the link one had gone into my junk
10 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Sandra,
Thank you so much for your 4‑star review. I’m really glad to hear you had such a great experience with us. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Lilly was very helpful and sorted my…
Lilly was very helpful and sorted my issue
10 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
Thank you for your 5-star review and for recognising Lilly. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Lilly.
Kind regards,
Keenan S.
Muneeb was amazing at helping to locate…
Muneeb was amazing at helping to locate the account I was getting calls about. Really helpful service and a great personality!
He has helped get our commercial property a smart meter, so we avoid missing meter readings going forward!
Great service!
10 April 2026
Unprompted review
Reply from Ruby Energy
Dear Ryan,
We truly appreciate your feedback and are delighted that Muneeb made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
I spoke with a lovely lady called Lily…
I spoke with a lovely lady called Lily today, she was most polite and helpful.
10 April 2026
Unprompted review
Reply from Ruby Energy
Hello Sue,
Thank you so much for your 5‑star review. We’re thrilled to hear that you had such a positive experience. Lilly will be especially delighted to know that her polite and helpful service made such a great impression. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Customer Service - Sive
I spoke with Sive today and she delivered excellent customer service today. Sive was most knowledgeable and helpful providing a high level of service and politeness during the whole process. Excellent.
10 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Paul,
Thank you so much for your wonderful feedback. We’re thrilled to hear that Sive delivered such knowledgeable, and incredibly polite service throughout your interaction with us. It’s fantastic to know she made such a positive impression, and we truly appreciate you taking the time to share this excellent experience with us.
Warm regards,
Keenan S.
Mrs shanti has given an fabulous…
Mrs shanti has given an fabulous service and I really appreciate her quick resolve to the issue
Thanks again
9 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
Thank you so much for your kind feedback. We’re delighted to hear that Chante provided such helpful, friendly, and efficient support during your interaction with us. It’s wonderful to know she made a positive impression through her quick resolve to your issue, and we truly appreciate you taking the time to share your experience.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good morning Mr. Rashid,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Lily dealt with my query today and was…
Lily dealt with my query today and was very helpful and understanding.
9 April 2026
Unprompted review
Reply from Ruby Energy
Good morning Sarah,
Thank you for taking the time to share your experience with us. We’re glad to hear that Lilly supported you professionally and with care. Your kind words mean a great deal, and we will ensure your feedback is shared with her.
Kind regards,
Keenan S.
Spoke with shivonne
Spoke with shivonne , very helpful and answered all questions
9 April 2026
Unprompted review
Reply from Ruby Energy
Dear Victoria,
Thank you for your 5-star review. We’re absolutely thrilled to hear that Sjivonne made such a positive impression during your interaction with us. It truly means a great deal to our team, and your review motivates us to continue delivering exceptional service.
Warm regards,
Keenan S.
I talked with Asi on 7th april.her…
I talked with Asi on 7th april.her services are so great.its not the first time i discussed issue with Asi its my second time experience with her.she guides me so well.Thank you for your support.
7 April 2026
Unprompted review
Reply from Ruby Energy
Hello Kainat,
We truly appreciate your feedback and are delighted that Asi made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Great service thank you linda
9 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Nahro,
Thank you for your 5-star review and for recognising Linda. We’re thrilled to hear she provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to her.
Best wishes,
Keenan S.
Reply from Ruby Energy
Hello Farrakh,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Reply from Ruby Energy
Good afternoon Zorar,
Thank you so much for your 4‑star review. I’m really glad to hear you had such a great experience with Sandy. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Reply from Ruby Energy
Hello Vicki,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
The man I spoke to today regarding my…
The man I spoke to today regarding my salon L&N couldn't cath his name sorry, but very helpful, explained everything with ease to solve our problem. Thank you
8 April 2026
Unprompted review
Reply from Ruby Energy
Hello Naomi,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Call centre hopefully helped resolve…
Call centre hopefully helped resolve our issues.
8 April 2026
Unprompted review
Reply from Ruby Energy
Good morning David,
Thank you so much for your 5‑star review. We really appreciate your feedback and are glad to hear that our team were able to assist you. We hope everything has now been fully resolved, and we’re always here if you need any further support. Thank you for taking the time to share your experience!
Kind regards,
Keenan S.
Smooth and Professional First-Time Experience
Great experience as a first-time customer. The process was handled professionally, everything was clearly explained, and the team were very helpful. Would definitely recommend.
8 April 2026
Unprompted review
Reply from Ruby Energy
Good morning Chris,
We truly appreciate your feedback and are thrilled to hear you had such a smooth and professional first‑time experience with us. It’s great to know the process was clearly explained and that our team were helpful throughout. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Really helpful
Really helpful, sorted out the problem straight away. Muneeb, thank you.
8 April 2026
Unprompted review
Reply from Ruby Energy
Hello Rebecca,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with Muneeb. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
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