Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our pre... See more
Company replied
Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... See more
Company replied
I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... See more
Company replied
Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke with Qwan today
Spoke with Qwan today, he was very pleasant & helpful, much appreciated thank you.
27 April 2026
Unprompted review
Reply from Ruby Energy
Dear Ken,
Thank you for your 5-star review. We’re pleased to hear that Qwan was pleasant and helpful while assisting you. Providing friendly and supportive service is very important to us, and it’s great to know this was reflected in your experience. We’ll be sure to pass your appreciation on to Qwan. Thank you for taking the time to share your feedback and for choosing Ruby Energy.
Kind regards,
Keenan S.
Aliy the customer service agent went…
Aliy the customer service agent went over and above with dealing with my account problem, very happy customer
27 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon David,
Thank you for your 5-star review and for recognising Lilly. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Lilly.
Kind regards,
Keenan S.
Reply from Ruby Energy
Hello Jamie-Lee,
Thank you for your feedback. We’re delighted to hear that Meeks provided you with great service. Your comments are very much appreciated, and we’ll be sure to share them with Meeks.
Thank you for choosing Ruby Energy.
Kind regards,
Keenan S.
Rebranded BES Utilities
Rebranded BES Utilities, do your research. Previous owner in jail for fraud.
26 April 2025
Unprompted review
Reply from Ruby Energy
Good afternoon BrenD,
Please be assured that we take your concerns seriously and we're keen to gain feedback about your customer experience with Ruby Energy. Ruby's had a transformative 20 months, we'll never hide from our roots and we accept that BES didn't always get things right. It is important to note former owners were removed from the business some time ago and the issue you refer to related to 12 years ago.
We're keen to capture your concerns, experience as a customer (not just comments relating to former owners) and we welcome the opportunity to put things right.
Kind regards,
Keenan S.
Very helpful
22 April 2026
Unprompted review
Reply from Ruby Energy
Hello Fred,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Sinazo Dalasile is a very good advisor…
Sinazo Dalasile is a very good advisor and handled my query patiently. He/She responded to my every question and did their best to solve my problem. Really appreciate their help.
24 April 2026
Unprompted review
Reply from Ruby Energy
Dear Zahid,
Thank you for your kind feedback. We’re delighted to hear that Sinazo handled your query patiently, took the time to respond to all of your questions, and did their best to resolve the issue for you. Providing attentive, supportive service is something we value highly, and it’s great to know this was reflected in your experience.
Best wishes,
Keenan S.
Very helpful Lovely lady LIlithy Banayi…
Very helpful Lovely lady LIlithy Banayi
She understood my concerns and dealt with it professionally and very understanding,
Thank you
24 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Adrian,
Thank you so much for your kind feedback. We’re delighted to hear that Lalitha provided such helpful and friendly support during your interaction with us. It’s wonderful to know they made a positive impression, and we truly appreciate you recommending Ruby Energy.
Warm regards,
Keenan S.
My problem was solved by Asi.
24 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Karol,
Thank you so much for your kind feedback. We’re delighted to hear that Asi provided such helpful and friendly support during your interaction with us. It’s wonderful to know they made a positive impression, and we truly appreciate you recommending Ruby Energy.
Warm regards,
Keenan S.
Reply from Ruby Energy
Dear Beshdar,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
I spoke with Linda and she was very…
I spoke with Linda and she was very nice and solved my problem
24 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Piotr,
Thank you for your 5-star. We’re pleased to hear that Linda was so helpful, friendly, and able to resolve your issue efficiently. Providing supportive and effective service is very important to us, and it’s great to know Linda delivered this for you.
Best wishes,
Keenan S.
Amelia is very pro-active dealing with…
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our premises accounts under one Key account and it is so easy to review, would recommend Ruby Energy.
23 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Lorraine,
Thank you for your 5-star review and for recommending Ruby Energy. We’re delighted to hear that Amelia has been so proactive in supporting your multiple business premises and that quotes and contracts were handled so efficiently. Delivering prompt, reliable service and making account management simple, especially through a key account are priorities for us, so it’s great to know this has worked well for you.
Your kind feedback will be shared with Amelia, who will be pleased to know how valued her support has been. Thank you for trusting Ruby Energy with your business utilities.
Warm regards,
Keenan S.
Excellent customer service from Nazree…
Excellent customer service from Nazree Samodlen
Very helpful understanding and support was truly appreciated
A perfect 10 in my opinion
Thanks Nazree
23 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Rudyard,
Thank you for your 5-star review and for recognising Nazree. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Nazree.
Kind regards,
Keenan S.
Reply from Ruby Energy
Good afternoon Aziz,
Thank you for your kind feedback. We’re really pleased to hear that Laeeq was very helpful and supportive while assisting you. Providing clear and supportive service is exactly what we aim for, and it’s great to know this was reflected in your experience. We’ll be sure to pass your comments on to Laeeq.
Best wishes,
Keenan S.
Meeks was very helpful and went above…
Meeks was very helpful and went above and beyond to answer all my queries and concerns.
24 April 2026
Unprompted review
Reply from Ruby Energy
Hello Muhammad,
We truly appreciate your feedback and are delighted that Meeks made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Had the best service available from…Dee-Anne
Had the best service available from Dee-Anne after weeks of trying to sort out an ongoing issue all sorted out within 18 hours!
Amazing
23 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
Thank you for your 5-star review. We’re thrilled to hear that Dee‑Anne provided you with the best service and was able to resolve an ongoing issue so quickly after weeks of difficulty.
Your kind words will be shared with Dee‑Anne, who will be delighted to know the impact she’s had. Thank you again for your patience and for choosing Ruby Energy.
Kind regards,
Keenan S.
Super helpful and patient thanks alot…
Super helpful and patient thanks alot (meeks)
24 April 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Ashdar,
We truly appreciate your feedback and are delighted that Meeks made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Customer service account
Lilitha , has dealt with my enquiry very quickly and promptly .
24 April 2026
Unprompted review
Reply from Ruby Energy
Hello Inna,
Thank you for your 5-star review and for recognising Lilitha. We’re really pleased to hear she dealt with your enquiry quickly and promptly. I’ll be sure to pass your kind feedback on to Lilitha.
Kind regards,
Keenan S.
Faatima was really helpful with closing…
Faatima was really helpful with closing down of our account with Ruby and made it really easy.
24 April 2026
Unprompted review
Reply from Ruby Energy
Dear Saurabh,
Thank you for your 5-star review. We’re absolutely thrilled to hear that Faatima made such a positive impression during your interaction with us. It truly means a great deal to our team, and your review motivates us to continue delivering exceptional service.
Best wishes,
Keenan S.
Sjivonne resoslved my problem that has…
Sjivonne resoslved my problem that has been going on for 2 days
23 April 2026
Unprompted review
Reply from Ruby Energy
Dear Cheryl,
We truly appreciate your feedback and are delighted that Sjivonne made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Laeeq was brilliant on the phone.
23 April 2026
Unprompted review
Reply from Ruby Energy
Hello Lloyd,
Thank you for your 5-star review and for recognising Laeeq. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Laeeq.
Kind regards,
Keenan S.
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