Ruby Shoo Reviews 331

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the products, particularly the shoes, for their beautiful design, amazing quality, and comfort, often noting they fit as expected and are true to size. Many people appreciate the uniqueness and style of the shoes, frequently receiving compliments when wearing them, and some have built extensive collections over time. Reviewers also highlight the excellent service, quick delivery, and helpful customer support, making the overall purchasing process smooth and enjoyable. However, some customers experienced issues with delivery, citing delays, lack of tracking information, or packages not arriving as scheduled. A few other people also felt that customer service was poor, with some reporting no communication regarding returns or difficulties in resolving issues, which led to dissatisfaction. Additionally, a small portion of people mentioned that some shoes were too small or stiff, requiring stretching or a different size.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the shoes for their beauty, unique... See more

Quality

Customers had positive experiences with quality, frequently describing the shoes as beautiful, stylish, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising quick and efficient... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Order

Consumers find order to be ambiguous, with some reviewers praising the ease of ordering and the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes are beautiful and amazing quality. I have numerous pairs of Ruby Shoo. Fit as expected. Price was great! The only thing is there was no shipping information when it reached Canada so I had no id... See more

Rated 4 out of 5 stars

I love ruby shoo shoes . I was a tad disappointed that they took so long to arrive and customer service wasn’t great , she did explain her partner had to deal with a family emergency, I understand but... See more

Rated 4 out of 5 stars

Shoes are fabulous, but delivery was later than stated. I think this was due to the delivery company and not Ruby Shoo

Rated 5 out of 5 stars

Beautiful shoes. I bought the Clara geometric navy shoes and bag, but unfortunately the shoes were too small, so I ordered a size bigger which arrived the next day, the returns portal wasn’t working p... See more


Company details

  1. #157 of 215 best companies in Shoe shop

Written by the company

Sophisticated, quirky and fun, Ruby Shoo epitomises a contemporary vision with a vintage influence. Matching shoes and bags in an array of colours and prints, with a focus on comfort and wearability. The indulgence sole makes these shoes a must-have for every occasion, from workwear to weddings and everything inbetween.


Contact info

4.1

Great

TrustScore 4 out of 5

331 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent selection

Excellent selection. Good fitting. Only drawback was the fact that I am in Republic of Ireland and accepted the extra charges for delivery but was not ready to be slapped with a tax of €40 from Customs

29 September 2023
Rated 4 out of 5 stars

Beautiful shoes

Beautiful shoes delivered promptly. The four stars are only because of the lack of half sizes. Padded heel grips have gone some way to solving the issue.

2 October 2023
Rated 5 out of 5 stars

Responsive.

Order was quickly processed and arrived quickly. Unfortunately had to return as didn't fit but that was also sorted very efficiently. Shoes look good quality and will reorder for my wife in a bigger size.

2 October 2023
Rated 5 out of 5 stars

Quirky boots!

Easy to order online, boots just as described, true to size, as soon as I put them on I knew they're a good fit. Speedy dispatch. Thank you

27 September 2023
Rated 3 out of 5 stars

I made a mistake. No communication from company.

I accidentally ordered my shoes to the wrong address due to a payment error. Once I realised my mistake, I sent an email saying it was my fault and that the item would likely be returned to sender. I received no reply at all or even and acknowledgement of my error, just the usual automated review of a purchase I never received - or anyone received other than the post office. The second pair I ordered to the correct address were fabulous and looked perfect with my dress. Solid three because it was my fault, but being ignored completely isn't cool.

1 September 2023
Rated 5 out of 5 stars

The shoes are lovely but..

The shoes are lovely, delivery was quick and sadly in my case the returns process was also found to be good. Would be easier to have collected but you can’t have everything.

Shoes are sadly just a fraction too narrow for me. Half sizes may help or I think the unfortunately titled ‘ball girth’ would be really good on UK shoes.

Absolutely gorgeous shoes but just too narrow.

25 September 2023

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