Poor experience from ordering to delivery. Their comms in their emails is wrong, advising that you should get a receipt when it is collected. Some of the customer service people are not very kin... See more
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Review summary
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Based on these reviews
if you rent you are forced to buy their overpriced detergent.
Cleans nicely and feels solid to use. It takes a bit of effort to maneuver, but the results make it worth it.
The main unit was fine. However, there were two problems with the upholstery tool. Firstly, the trigger was already almost touching the hose; there was no movement in the trigger and therefore it... See more
Company details
About Rug Doctor
Information provided by various external sources
At Rug Doctor, we dedicate our lives to getting dirty, so you can get your home cleaner. We develop carpet cleaning machines and solutions that are easy to use and have power comparable to the pros — at a fraction of the cost.
Created by a professional carpet cleaner in his garage in Fresno, California, over 43 years ago, Rug Doctor continues to empower people to achieve professional quality results themselves.
Our iconic machines are available for rent in over 40,000 retail locations. Now you can own the deep cleaning power you love from America's favorite rental brand, too. Look for our powerful retail machines and cleaning formulas at your favorite retailer today.
Contact info
2201 West Plano Parkway, 75075, Plano, Texas, United States
- (800) 784-3628
- consumer.support@rugdoctor.com
- rugdoctor.com
2.8
Average
22K reviews
Hasn’t replied to negative reviews
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Happy to have a clean Rug…
Once I found out how to unlatch the handle it went well. No problem.
7 December 2023
Easy and efficient.
7 December 2023
Works wonders for pet urine
I used this vacuum when living in my apartment my senior dog would have accidents on the carpet i got my full security deposit back
29 November 2023
Great customer service
As an update to my recent review on the non-arrival of my carpet cleaning machine, I have to report that Customer Services, in the person of Owen, dealt with the situation very well, listening, understanding, offering alternatives and an instant refund. I might give them another try sometime. Thank you, Owen
9 December 2023
Unprompted review
The machine didn’t really do anything…
The machine didn’t really do anything other than wet the carpet.
5 December 2023
Reply from Rug Doctor
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, Consumer.support@rugdoctor.com
The ground on the plug was broken off…
The ground on the plug was broken off when we got it. How regularly do these get inspected?
27 November 2023
Reply from Rug Doctor
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, Consumer.support@rugdoctor.com
Machine stoped working properly.
5 December 2023
Reply from Rug Doctor
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, Consumer.support@rugdoctor.com
Everything was easy to do
Everything was easy to do, the cleaner worked excellent. And I was able to do all 6 rooms in the house with no problem.
5 December 2023
In the last week I have rented a Rug Dr…
In the last week I have rented a Rug Dr and a Bissell for my stores. The Rug Dr didn't do nearly as well.
4 December 2023
Reply from Rug Doctor
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, Consumer.support@rugdoctor.com
Machine DISGUSTING....LOOKED AND SMELLED LIKE A AN SEWER IN NYC!! FN GROSS!!!
Machine was absolutely disgusting!!! I, MYSELF, had to take 2-3 hrs that I shouldn't heen shampooing with...cleaning the damn machine. Get iy cleaned and guess what?!?! The DAMN MACHINE DIDNT WORK!!! Step up ur game Rug Doctor!!! You're supposed to be "the best" shampooer out there....my $80 bissell I found on clearence, out did yall a couple weeks ago when this happned🤦♂️🤦♂️🤦♂️ Sad thing is, I would still love to try rug doctor out....I will take a free 24 hr promo code for me having to professionally clean your machine....and still not.
26 November 2023
Reply from Rug Doctor
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, Consumer.support@rugdoctor.com
The Rugdoctor machine was not working 100%
The Rugdoctor machine was not working up to 100%. The brush beater motor would not run. I checked for a clog and the motor belt.
The problem is with the motor itself.
I left a note on the machine, so the Kiosk service person would see the problem, and remove the machine from service until it is repaired; otherwise, the next person to rent the machine will also have a bad experience.
13 November 2023
Reply from Rug Doctor
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, Consumer.support@rugdoctor.com
I will have to say that using the rug… Great product, trouble with the filter.
I will have to say that using the rug doctor kiosk was simple and easy end it was affordable.There was just one issue, when I went to clean the filter inside of the dirty water tank it was difficult to release the filter and put it back into position. Other then that, the entire experience was easy and it really really cleaned the dirty carpets that we serviced.😀👍🏽
2 December 2023
I rented a machine and I got it home…
I rented a machine and I got it home and it didn’t work. The brush up front didn’t work, and didn’t spray water. I had to take it all the way back 45miles without getting the carpet clean. The return went great and the people I talked to were great I just think the machine should be checked out before they are rented out.
3 December 2023
Reply from Rug Doctor
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, Consumer.support@rugdoctor.com
The only thing I didn’t like about it…
The only thing I didn’t like about it was emptying the tank. There should be a better way empty it
3 December 2023
Only complaint
Only complaint, I feel prices are too high. I don’t blame you for it… I blame Joe Biden. However, till prices go back down or my wages go up, I won’t give anyone more than 3 stars unless I feel prices are fair.
3 December 2023
Machine worked well
Machine worked well. However the writing on the buttons was wore off. Took awhile to figure out how to get the tanks off.
2 December 2023
Good machine impressed everytime
1 December 2023
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