I found the ordering process fairly simple, the responses back were quick. I like the Panasonic CF31 computer for its durability and options that are not always available in other laptops (ie: DVD/CD... See more
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Review summary
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Reviews shaping this summary
Ordering online was quick and easy. Company contacted me shortly after order to confirm mailing address and I had my computer in three days. Computer was exactly as advertised and I love it. Will abso... See more
I ordered my Dell rugged laptop on Monday morning and had it in my hands on Tuesday. Not only was the customer support great about helping me decide which configuration to get their shipping was way f... See more
I was very skeptical on buying this refurbished Dell rugged 5420 because the price was so low, on sale and the shipping took a bit longer than expected. But after opening the box and seeing the lapto... See more
Company details
Written by the company
We are a leading provider of refurbished rugged laptops and tablets, catering to individuals and businesses in need of reliable, durable, and cost-effective computing solutions. Explore our wide range of refurbished rugged laptops and tablets on our website, and experience the reliability and durability that our products offer.
Contact info
303 Townline Road, Unit #2, L0S 1J0, Niagara on the Lake, Canada
- 8885855388
- sales@ruggedbooks.com
- ruggedbooks.com
4.7
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rugged Books
Thank you <3
Nice rugged laptop for a good price
Nice rugged laptop for a good price, quick delivery to the Netherlands.
29 August 2024
Reply from Rugged Books
Thank you Hans!
Reply from Rugged Books
Thank you Michel!
The guys at Rugged Books are great
The guys at Rugged Books are great! Placed two separate orders for GETAC laptops. Quick order processing and shipping. When one had to be returned for a wireless card upgrade I was sent a return label and shipped it back. The turn around once received was same day and it was on it way back.
Will purchase from again!
22 August 2024
Reply from Rugged Books
Thank you John for your fantastic feedback!
Nice and Prompt Service, product is as described.
22 August 2024
Fast delivery, but missing screws
Much faster delivery than expected, but laptop is missing a few screws. Nothing major, somewhat expected from a refurbished model, but for 5 stars I'd expect ALL the screws to be present, not just the strictly necessary ones.
23 August 2024
I expected better quality…
I expected better quality refurbishment. and you don't hound for a Phuking review.
22 July 2024
Reply from Rugged Books
Thank you Nathanael!
I appreciate the quick feedback
I appreciate the quick feedback when i wanted touch screen and hasn’t asked for it originally and inadvertently!
22 July 2024
Toughbook products
I have purchased around 6 products, and they are always perfect, and shipping time is great.
25 July 2024
Excellent Customer Service
This compay provides an excellent customer service.
They called me about my web order just to be sure I was buying the right thing. WOW!
Delivery was a breeze, I have recieved exactly what I was ordered and very well packed.
24 June 2024
Reply from Rugged Books
Thank you for you feedback!
Very helpful and informative staff
Very helpful and informative staff. Able to answer questions quickly and accurately. Would recommend doing business with this company.
21 June 2024
Dell Stand Alone Battery Charger
Supplied a difficult to get hold of item and it arrived very promptly - Many Thanks
21 June 2024
Great laptops and fast shipping.
27 May 2024
Quick responses to questions
Quick responses to questions, quick shipping, accurate product description, and fair prices!
22 May 2024
Websites are one thing but people make the difference.
The website was good to get information on what I was looking for. The phone call I made to them was far more helpful, with unexpectedly (in this day and age) thorough service. I somewhat knew what i was looking for in a Toughbook and was helped along in a very professional way. Professional and not overly formal just like me. Being a Canadian site I didn't have to jump through hoops to get what I wanted to me.
25 April 2024
Reply from Rugged Books
Hi Denis,
Thank you so much for your feedback. I'm delighted that you found the phone call was helpful!
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