Good service team .I have to say I was apprehensive about ordering from the this website having seen mixed reviews. However my experience with them was excellent. Due to a shipping error, the order wa... See more
Company replied
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Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed th... See more
Company replied
Worst company to deal with returns and refunds. No one ever answers the phone on the website and their branch office that they state is in California is not. Try to return an unacceptable item and it... See more
The rug I purchased did not look. anything like the rug y’all advertised online it was very poor cheap quality an then y’all kept almost all of my refund when resolving the matter I will never make a... See more
Company replied
Company details
Written by the company
Our products not only meet the quality requirements, but also give you a high aesthetic living space. With a wide range of designs and styles, our carpets are suitable for all decor styles and exude elegance and sophistication in every detail.
Contact info
17224 S. Figueroa Street, Gardena, 90248, California, United States
- 1 (866) 407-4334
- Support@rughere.com
- rughere.com
2.5
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from RugHere
I'm glad to hear that you find the rug amazing! We appreciate your feedback about the tracking process and apologize for any inconvenience it may have caused. We're constantly working to improve our tracking system to make it more user-friendly and efficient. Your input is valuable to us, and we'll certainly take this into consideration for future enhancements. Thank you for sharing your thoughts, and if you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us.
Was what I was expecting
2 November 2023
Reply from RugHere
It's great to hear that the product met your expectations! Your satisfaction is our priority, and we're delighted that the item aligned with what you were anticipating. If you have any other comments or if there's anything we can do to further enhance your experience, please feel free to let us know. We appreciate your feedback!
Poor quality
The rug I purchased did not look. anything like the rug y’all advertised online it was very poor cheap quality an then y’all kept almost all of my refund when resolving the matter I will never make a purchase from this company again an suggest no one else do
2 November 2023
Reply from RugHere
We sincerely apologize for not making you satisfied with your purchasing experience from us. Please contact our support team so we can best assist you in resolving the issue you are experiencing.
I ordered and paid extra for a rug that…
I ordered and paid extra for a rug that was thicker but received the thinner one. It was supposed to be 15 mm thick but only half that. I opened a complaint ticket but haven't heard back yet.
2 November 2023
Reply from RugHere
We sincerely apologize for the problem with your order. We have investigated and sent you back a new product corresponding to the thickness you previously ordered. You have received the product and are very satisfied with us.
The rug looks fantastic in our Georgia…
The rug looks fantastic in our Georgia Tech room. It's also comfortable for the grandkids to play on. It was a great buy!
1 November 2023
Reply from RugHere
That's fantastic to hear! We're thrilled that the rug looks fantastic in your Georgia Tech room and that it serves the dual purpose of both aesthetic appeal and comfort for your grandkids to play on. Knowing that it has met multiple needs and brought satisfaction makes us really happy. Thank you for sharing your positive experience with us! If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We appreciate your support and hope the rug continues to bring joy and comfort to your space!
You call this a doormat?
You call this a doormat? It’s more like a placemat. If I put this on the floor it would be destroyed by one wipe from a shoe. What a disappointment and rip off.
Glad I didn’t order 2 one was a present.
9 October 2023
Reply from RugHere
Your feedback is immensely valuable to us.
We genuinely apologize for the inconvenience you faced with your order.
We have promptly addressed your email regarding the encountered issue. Kindly review your inbox so we can provide you with the most effective assistance in this matter.
Your input is instrumental in guiding our improvements for the future, ensuring we deliver top-notch products and services to our esteemed customers.
We eagerly await your response. Thank you.
Our rug arrived in a timely manner and…
Our rug arrived in a timely manner and is great quality!
9 October 2023
Rug was nothing like the pic that was…
Rug was nothing like the pic that was displayed. It was completely different
9 October 2023
Reply from RugHere
Your feedback is highly valued and we genuinely appreciate your input.
We extend our sincere apologies for the issue you encountered with your order.
Regrettably, we have not received any correspondence from you through our support email, which has hindered our ability to promptly offer you the most suitable solution.
Kindly send the necessary information via our support email, allowing us to provide you with the optimal assistance.
Once again, we express our sincere apologies and eagerly await your email. Thank you for your understanding.
-length of time it took to receive
-length of time it took to receive
-received a different product than described/ordered
+after sending complaint received a response indicating it was getting corrected, however still haven't received
9 October 2023
Reply from RugHere
We greatly appreciate you taking the time to share your feedback.
We've taken the necessary steps to re-produce your order, and it is set to be dispatched in the next few days. Once shipped, you will receive an email notification containing the order tracking link.
We deeply regret the inconvenience you experienced and assure you that we are actively working to rectify these issues. Our aim is to deliver the highest quality products and services to our valued customers.
Should you have any further inquiries, please don't hesitate to get in touch. We are here to assist you in resolving any questions you may have.
Thank you for your understanding and patience.
requesting a refund please call
12 September 2023
Reply from RugHere
We sincerely apologize for any inconvenience you may have experienced with your order.
Rest assured, we are working diligently to rectify the situation promptly. An email has been sent to you outlining the steps to address the issue. Please check your inbox.
Your feedback is invaluable to us and will play a crucial role in our ongoing efforts to enhance our services.
We anticipate your response and the opportunity to better serve you in the near future
Product is good for the price
12 September 2023
Reply from RugHere
I'm glad to hear that you find the product to be a good value for its price! It's always satisfying to find a product that meets your expectations without breaking the bank. If there are any specific features or aspects of the product that stood out to you, feel free to share them. Your feedback could be helpful for others considering this product as well. Enjoy your purchase!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
Pricey and cheaply made for a “ premium…
Pricey and cheaply made for a “ premium “ rug was disappointed
12 September 2023
Reply from RugHere
I'm truly sorry to hear about your disappointment with the rug. It's disheartening to learn that it didn't meet your expectations, especially considering the price. Your feedback is valuable, and we take it seriously.
Kindly reach out to our support team via email at Support@rughere.com. Our dedicated staff is committed to swiftly and effectively resolving this matter for you.
We sincerely regret any dissatisfaction you may have encountered during your purchase and thank you for your understanding
The communication throughout the…
The communication throughout the process was outstanding! Considering the long journey, the shipping was excellent, and my boyfriend absolutely adored it!
5 September 2023
Reply from RugHere
That's wonderful to hear! It's great that you had such a positive experience with the communication and shipping process. It's especially heartwarming to know that your boyfriend loved the product. It sounds like everything went smoothly and met or even exceeded your expectations. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for sharing your experience!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
We adore our rug
We adore our rug. It actually exceeded our expectations. The customer support was incredibly helpful when I had questions about tracking.
5 September 2023
Reply from RugHere
That's fantastic to hear! I'm thrilled that the rug exceeded your expectations and that you had such a positive experience with our customer support team. It's always a pleasure to know that we could assist you effectively.Your feedback will assist me in comprehending our strengths and areas for improvement, ultimately enabling us to provide the best possible experience for our customer
If you ever have any more questions or need further assistance, don't hesitate to reach out. We're here to help. Enjoy your beautiful new rug!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
The experience with customer service…
The experience with customer service was easy. I received the product in great condition. The Rug is soft and made up very well. I am happy with my order and would order through them again! Thank you
5 September 2023
Reply from RugHere
Thank you for taking the time to share your positive experience! I'm delighted to hear that you found the customer service process easy and that your product arrived in excellent condition. It's also wonderful to know that you're pleased with the quality of the rug. We're looking forward to serving you again in the future. If you ever need assistance or have any questions, don't hesitate to reach out. Thank you for choosing us!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
I've been searching for the perfect rug…
I've been searching for the perfect rug for ages, and I finally found it. This rug has transformed my room's aesthetics. It's a masterpiece that receives compliments from everyone.
2 September 2023
Reply from RugHere
That's absolutely wonderful to hear! Finding the perfect rug can truly be a game-changer for a room's overall look and feel. I'm thrilled to hear that it has transformed the aesthetics of your space and that it's receiving such positive feedback from others. It sounds like you've made a fantastic choice! If there's anything else you'd like assistance with or if you have any more feedback to share, please feel free to let me know. Enjoy your transformed space!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
The rug I received exceeded my…
The rug I received exceeded my expectations. The craftsmanship is evident in every detail, and it's become the focal point of my space. I'm incredibly satisfied with my purchase.
29 August 2023
Reply from RugHere
That's wonderful to hear! It sounds like you made an excellent choice with the rug, and it's fantastic that the craftsmanship and attention to detail have not gone unnoticed. Having a focal point that exceeds your expectations can truly elevate the entire space.
If there's anything else you'd like assistance with or if you have any more feedback to share, please don't hesitate to let me know. Enjoy your beautifully transformed space!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
Quick and easy
Rug is more like a soft bath mat but it looks sharp. Shipped very quickly. Just in time for the season.
31 August 2023
Reply from RugHere
Thank you for sharing your thoughts on the rug. It's good to know that it has a sharp appearance, even if the texture is closer to a soft bath mat. I'm glad to hear that it arrived promptly, just in time for the season.
If there's anything else you'd like to share or if you have any further questions or concerns, please feel free to let us know. We're here to assist you!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
This rug is a game-changer for my home…
This rug is a game-changer for my home decor. It's not just beautiful but also incredibly comfortable to walk on. I couldn't be happier with my decision to get this rug.
29 August 2023
Reply from RugHere
I'm thrilled to hear that the rug has had such a positive impact on your home decor! It's fantastic that it not only adds beauty to your space but also provides a comfortable walking surface. Making a choice that brings both aesthetics and comfort is always a win.
If there's anything else you'd like to share or if you have any further questions or feedback, please don't hesitate to let us know. Enjoy your newly enhanced living space!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
This rug is a showstopper
This rug is a showstopper! It's a conversation starter whenever someone visits. The quality is exceptional, and I'm proud to showcase it in my home.
29 August 2023
Reply from RugHere
It's wonderful to hear that your rug has become a showstopper and a conversation starter in your home! Exceptional quality and unique pieces can truly make a statement in any space. It's great to hear that you're proud to showcase it.
If you ever have more to share or if there's anything else you'd like to know or discuss, feel free to reach out. Enjoy the admiration your beautiful rug continues to receive!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
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