Very speedy delivery but I had no notice of delivery and happened to be in luckily. Product as described and very well packed. Enquiries about other items were answered quickly and precisely by sale... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered 2 Portobello side tables. They were delivered very quickly. Unfortunately one was delivered without the glass top. Telephoned customer services and the call was answered very quickly. The pers... See more
Company replied
I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleas... See more
Company replied
The shades were just what I'd been looking for. When they arrived the glass moulding was slightly out on one shade. Customer Services arranged for a replacement to be delivered the very next day. Coul... See more
Company replied
Company details
- #86 of 203 best companies in Decoration and Interior Design Store
- #183 of 401 best companies in Home Furniture Shop
- #114 of 232 best companies in Homewares Shop
- #52 of 98 best companies in Lighting Shop
- #58 of 117 best companies in Living room shop
- #31 of 76 best companies in Outdoor furniture shop
About Ruma
Written by the company
About Ruma
Rūma.
1. to make into a room.
2. room, chamber, space.
1. to make into a room.
2. room, chamber, space.
Four little letters that describe the culmination of experience, style and passion to bring together and mould something pretty special. The clever creators of Rūma have a wealth of experience in the homeware industry and we've now developed a company that embraces all the good stuff with a great team on board. We are proud to be friendly and genuine in what we do, and offer beautifully designed products and insider expertise on how to style your space. Whether it's one carefully considered piece that makes all the difference to your surroundings, or a whole new makeover, we are here to guide you to make your perfect Rūma.
Contact info
United Kingdom
- 0330 433 9899
- customersupport@ruma.co.uk
- ruma.co.uk
4.7
Excellent
820 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lamp arrived well packaged..everyone…
Lamp arrived well packaged..everyone complements how beautiful it is..great service..definitly will order from them again..great prices too .
21 April 2025
Reply from Ruma
Wow we are absolutely delighted to read this! Thank you for your lovely comments - we hope to see you shop again with Ruma very soon!
Reply from Ruma
Great feedback - thank you!
Easy website to use and find a suitable…
Easy website to use and find a suitable sofa. Then the service from store to home was excellent and the sofa was delivered safe and sound all the way to the far North of Scotland
9 April 2025
Reply from Ruma
We are absolutely delighted to read this - thank you for your fantastic feedback!
Pine Wood Tonal Tallboy
Excellent quality furniture with design and flair.
The tall boy that I ordered is so useful, with its multiple drawers.
I have in fact ordered two of them to stand next to each other. They are attractive enough to be placed in the home office or in a bedroom as they fit in anywhere, and look good.
16 April 2025
Reply from Ruma
Fantastic! Thank you so much for your kind words - we really appreciate your lovely feedback so
- thank you!
Review for lamps and furniture.
Excellent service and excellent quality. Professional and innovative designs. Delivery was punctual. Highly recommend to anyone.
15 April 2025
Reply from Ruma
Thank you for your fantastic review and really positive feedback. We're delighted to read this as we set ourselves to very high standards. Thank you!
Platinum Riva Parasol
Ordered Platinum Riva parasol. Arrived quickly but unfortunately it was damaged in transit. Spoke to Ross in customer services who arranged for a replacement to be sent. Replacement received less than a week later and we're super happy with the quality of the parasol and excellent customer service.
18 April 2025
Unprompted review
Reply from Ruma
While we're so sorry to hear your parasol weas damaged while in transit to you we are delighted that our customer support team were able to rectify this for you so quickly. We will pass your feedback onto Ross - thank you!
Stand I ordered wasn't compatible
Stand I ordered wasn't compatible with my parasol but Ross from the customer support team was superb in dealing with my problem. Couldn't fault them, excellent service.
14 April 2025
Reply from Ruma
We are absolutely delighted to read such lovely feedback and are so pleased that Ross was able to help you. We will pass this feedback on to him. Thank you.
Superb quality light shade and fast…
Superb quality light shade and fast delivery Thankyou
9 April 2025
Reply from Ruma
Fabulous feedback - thank you so much for your fantastic rating!
I rang three times about my order to be…
I rang three times about my order to be told that there were no agents available. I sent to emails to different department only to get no response. Therefore i think your customer relations is non existent.
9 April 2025
Reply from Ruma
Wow - we are so sorry to read this as we have not heard of this happening previously for anyone else and also can't find a record of your emails sadly! We would love to put this right for you - please would you mind resending your email correspondence to our customersupport@ruma.co.uk where one of our advisors can help with your enquiry?
Reply from Ruma
We are delighted to read this - thank you for your fantastic rating!
Great quality pendant lights for the price
Great communication and quick delivery. Pleased with my glass pendant lights which look great in my dining room. Great quality for the price.
8 April 2025
Reply from Ruma
Fantastic feedback - thank you!
I highly recommend Ruma
I highly recommend Ruma, we just purchased two large parasols from them this spring, along with covers and granite bases on wheels, and we’re absolutely delighted. The quality is outstanding and they’re worth every penny. The wheeled bases are a brilliant feature, easy to manoeuvre but still incredibly stable, even in a strong breeze. We chose the 5x2 metre and 2x2 metre versions and they’re both fantastic. Communication from Ruma was excellent throughout and the delivery team were lovely, really helpful and gave us great advice on fitting the base wheels. A superb company with brilliant products and service.
19 April 2025
Unprompted review
Reply from Ruma
Wow! This is a fabulous review and we are absolutely delighted to read such positive feedback! Thankyou so much for your kind words - we really hope to see you shop again with Ruma very soon!
Excellent value & quick delivery
Excellent value, arrived promptly & as described, highly recommend 😀
3 April 2025
Reply from Ruma
We are delighted to read this - thank you for your fantastic rating and we hope to see you shop again with Ruma very soon!
Quality products and customer service…
Quality products and customer service excellent! I had a small problem with one of my purchases and it was solved right away! I would give Ruma 10 stars if I could!
4 April 2025
Reply from Ruma
While we are so sorry to hear that there was an initial issue with your order, we are delighted to hear that our customer support team were able to rectify this for you.
Reply from Ruma
Thank you for your kind words & great rating! Hope to see you again soon!
High quality item...
High quality item.... I was very pleased with standard of finish, above my expectations.
2 April 2025
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
We hope to see you again soon here at Ruma.
Delighted with my lampshades
Delighted with my lampshades. Exactly what I was looking for .
2 April 2025
Reply from Ruma
Thank you for taking the time to leave us this review.
I am pleased to hear that you are happy with your order, and we hope to see you again soon here at Ruma.
Poor customer service and rude
12 September 2024
Unprompted review
Reply from Ruma
We are sorry to see your remarks about our customer service.
Can you please make contact with the office so we can discuss your experience (and hopefully change your impression of us).
Also, according to our records, your last purchase was in September 2024. Do your comments relate back to this purchase?
Reply from Ruma
We're delighted to read this and hope to see you shop again with Ruma very soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.