Rumluh Reviews 4

I ordered the Hawa prayer gown, something I had wanted to buy for a long time, but unfortunately I received a gown in a much darker shade of brown than what was advertised on the website. When I contacted the company about this, they insisted that the correct item had been sent, despite the clear difference in colour.

I returned the item and requested a refund, only to be told that 15% would be deducted for admin and packaging, and I also had to pay for the return postage myself. This means I am left out of pocket for an item that did not match what I ordered.

Overall, a very disappointing experience. I would advise others to be careful when ordering, as if you need to return an item, you will end up losing money even when the product is not as expected!!

Massively disappointed.

Sent a USED top that reeked of perfume. They delete negative comments on their videos. Once they have ur money they don’t want to know. I’m sure they will contest this review as ‘we don’t know who you are, you have never purchased from us’. However I have concrete proof- paper trail through my bank so I look forward to trustpilot contacting me.if your thinking of buying from them- don’t!

£5 for shipping to take over a week, to the UK!

Be careful ordering here!! Their shipping process is a mess, and if something goes wrong, they do nothing to help. They received my returned parcel and REFUSE to pay me back my refund!! They say they can only ship it to me again and I have to pay shipping again (WHAT?!) I never received the parcel in the first place but Evri sent it back to them.

If there are any issues with the courier they refuse to contact them and leave it with the customer! Even though the shipper is always responsible for the shipment and it's a lack of professionalism and service to NOT help your customers with your OWN mistakes.

The website looks so professional but the service and backoffice is nothing like it.