Rumseyandson Reviews 3

I first used Rumsey & Son over 30 years ago; this was my fourth move with them, this time a biggie, from London to Brighton. They made the entire experience seamless; from the prompt and reasonable quotation to the expert packing and moving team, we had not one grumble (not even the usual "can you help me here, love, I've got a bad back" that's the norm with anyone moving anything.)

We reciprocated the team's exemplar professionalism and good humour with regular coffee / tea / snacks - men moving a lot of heavy things need fuel, after all.

Suffice to say, the three and a half days keeping company with Team Rumsey sped by with not a single cause for complaint and importantly no breakages as we unpacked and found everything wrapped to within an inch of its life.

We cannot recommend Rumsey & Son highly enough. Just don't bother going anywhere else.

My mother used this company to move from London to Scotland. The sales pitch was perfect. Assured us that they would be extra careful which we paid an extra £2000 pounds may I add for this service. The move was in middle of covid restrictions. So items moved up to Scotland before she moved. On opening up everything there was so many items broken ..not even wrapped inside boxes. Broken items as follows: 2 x antique clocks, antique sideboard, victorian glass vase, nest of tables, gold framed mirror. Because we couldn't unpack everything because of covid restrictions and mum not moving up to Scotland straight away they have refused to give any compensation. We have wrote to the owner a few times and has been totally unhelpful and will not give us any of the £6700 odd we paid. PLEASE DO NOT USE THIS COMPANY. Its a disgrace that they will not even help pay for damages. Avoid like the plague.

Do not use this company. We used them to move from London to Liverpool. Their sales person gave a very convincing pitch regarding how careful they are. Complete lie.
Numerous items went missing, including a box of handpainted tiles I had bought in Portugal, a ring that I had left in a box in a chest of drawers, some tools, and other things, Several items were broken including a printer, an expensive duvet (which they ripped when using it to wrap a piece of furniture), several plates, including an antique serving dish, a chair, a filing cabinet (dented so that the drawers would not open), and a number of other pieces of furniture were scratched or dented.
The removal men ignored the plan I had agreed with the sales person, packing things we still needed first (including all our shoes so we were left with only slippers to wear!) and leaving the china till last, which was packed in a hurry resulting in numerous breakages.
Upon arriving at the new house, the removal men refused to carry some peices of furniture up to the top floor, saying it was "against health and safety". Overall their attitude was very surly and they constantly complained about how big or heavy things were. They wanted us to sign a piece of paper saying everything was in order, before we had a chance to unpack (probably because they knew how much damage they had done). We had to claim on the insurance for the losses and damage, but a couple of the items lost were irreplaceable. The company gave us no apology but instead made us fight to get compensated for our losees. Do not use this company.