RunActive Reviews 439

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, particularly during gait analysis, ensuring a personalized and unpressured shopping experience. People are also very satisfied with the product selection, finding high-quality items and competitive pricing, often better than other retailers. The delivery service is frequently highlighted as fast and efficient, with many consumers receiving their orders sooner than expected. Reviewers also appreciate the smooth return and exchange process, noting the company's accommodating approach to issues like incorrect sizing or discomfort.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the amazing selection of quality products,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Price

Reviewers consistently express satisfaction with the pricing. Many customers highlight the competitive and... See more

Service

Clients share positive opinions on service, consistently highlighting the knowledgeable and helpful staff who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are friendly and helpful even with people who aren't sure on what they are looking for. The gait analysis and knowledge of staff is second to none. They are able to advise on your unique n... See more

Rated 5 out of 5 stars

I’ve always shopped in Run Active’s shops but my local branch closed this year. I checked online and my favourite shoes were cheaper on Runactive’s website than the manufacturer! No brainer. They arr... See more

Rated 5 out of 5 stars

Everyone who works in the store are very knowledgeable and helpful. They accepted the return of a pair of trainers even after I had worn them because they gave me blisters. Will definitely return for... See more

Rated 5 out of 5 stars

I had a great experience at RunActive. I had a Gait Analysis at the Chelmsford store and they were so attentive and helpful, gave me great advice tailored to my specific needs and goals, and they sugg... See more


Company details

  1. #12 of 41 best companies in Running Shop

Written by the company

A friendly, knowledgeable popular running specialist established in 2012. With physical stores throughout Essex and a team of experienced runners of all abilities providing expert in-store advice and shoe fitting. Stocking all the latest products from running brands like On, Brooks, New Balance, Saucony, Mizuno, Ronhill, and many many more. We are only too pleased to help you in your search for that perfect running gear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed!

I ordered sunglasses for my son who is doing several ultra marathons this year. Easy ordering and they arrived the following day! Very impressed.

17 February 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Ordered a pair of shorts and had them on my door within 24 hours! Over and beyond what I’d expect and will certainly use again!

3 February 2025
Rated 5 out of 5 stars

Awesome service

Awesome service! We had a gait fitting at Runners need and I left half way through due to bad service. I booked a fitting at Runactive and what a difference. Everything was so professional and made us feel at ease and welcome! Highly recommend if you are new to running and need the boost!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

The Perfect Experience

My wife and I initially visited RunActive Upminster for a gait analysis, after becoming interested in running over recent months.

We were helped by Tom, who helped us understand our individual running styles and advised which trainers would support us best.

We then met with David, who was able to very helpfully order our running trainers into store - the trainers arrived quickly and we were able to start running the very next day!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I'm very happy with my purchase. RunActive stocked what I was looking for and at a competitive price. Ordering was easy and the item was dispatched super fast, arriving the next day.
RunActive will be my first place to check for my next running gear purchase!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

The only webshop that had running shoes I was looking for

In my experience, it’s almost impossible to find Saucony wide width running shoes in Europe that come in any other color combination than black and white.
I was very pleasantly surprised when I found Saucony Ride 17 model in my favourite gray-orange color combination in this web store.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy ordering process and quick delivery despite it being over the New Year period.

2 January 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look